Honda of Gainesville

2019 Honda Accord. TERRIBLE Service department and Service Manager! DO NOT GO THERE!!!! They try and rip you off. I skimmed by a raccoon and it deflected off my sensor in my front bumper that assists Service Manager! DO NOT GO THERE!!!! They try and rip you off. I skimmed by a raccoon and it deflected off my sensor in my front bumper that assists in distance control with collision mitigation and cruise control distance. The sensor lost the grommet that hold it in place on the left side and aligns it straight forward. I asked them if they could reset the sensor and add the grommet back on. I got a call back saying the sensor is broken and I need to buy a new one and it is going to cost $1500! I asked did you try and reset the sensor and they said its bad and needs a new one. I accidentally said, "its not broken, it just needs to be reset bc its still communicating with the system and I read up on it and he said no its broke and you need a new one and I said I'm not buying a xxxxing new sensor for $1500. So they said they will see what the Service Manager can do. The Service "NON" manager confronted me saying you are not going to be rude to my employee's and I can go to another dealership and the sensor is broken. I said its not broken and you guys are trying to take me to the cleaners like the customer before me that you told had a tiny oil leak and if they wanted it fix properly it would need a seal and gasket and would cost them $1200. Give me a break! So he showed me out of the door and flung his arm away from me and said have a good day rudely, so I did the same back. I went home and used a push pin and 3 washers to align the sensor, then I secured it with safety wire. Unplugged the sensor while the car was running for 2 minutes and plugged it back in and the warning lights went away for the sensor. And what do you know.... the cruise control was working and brake mitigation. It only took me 20 minutes! The NON Manager said he confirmed the sensor was broken before I left the dealership. Crooked Honda of Gainesville. NEVER TAKE YOUR VEHICLE THERE AND NEVER DEAL WITH THE MANAGER! No customer service, not problem solving skills, no other options given to me but to replace something that was NOT broken. NEVER AGAIN will I deal with that CROOKED SERVICE DEPT. I'll drive to Jacksonville or Ocala before I go there ever. NASTY people. More

Excellent sales experience! Slow finance process. The sales experience (Jordan) was outstanding. He went out of his way, above and beyond, to get me the right car! My only critique is waiting for fina The sales experience (Jordan) was outstanding. He went out of his way, above and beyond, to get me the right car! My only critique is waiting for financing/completing the sale which took a long time and involved going over lots of extra added costs (couldn't the salesperson help with that?). That said, the officer was polite, professional, and expedited things once in office. Great experience overall. Thanks Honda! More

Great car and great dealership! I love my new Honda CRV. Any issues that arose were handled to my satisfaction. The staff, especially Alagie Manneh, were all very helpful and cust I love my new Honda CRV. Any issues that arose were handled to my satisfaction. The staff, especially Alagie Manneh, were all very helpful and customer focused. More

Great Service Just moving here from Hawaii was very stressful but purchasing a new Honda was stress free. Alagie made it a fun experience and hassle free. Thank you Just moving here from Hawaii was very stressful but purchasing a new Honda was stress free. Alagie made it a fun experience and hassle free. Thank you all at Gainesville Honda. More

Speed and great purchase My old car (made in 2013 by another maker) had technical issues (loud sounds when stopping at a low speed), I dropped it to the dealer in Gainesville My old car (made in 2013 by another maker) had technical issues (loud sounds when stopping at a low speed), I dropped it to the dealer in Gainesville on Wednesday morning (Oct 9) and never heard anything back from them for three days, despite my continuous calling to check the status and issues. I was told on Friday that I won't be able to use the car over the weekend, and the time I would hear from them was pending. Until Saturday noon, I still did not hear anything from them about the identification of problems. On Saturday (Oct 12), I decide to get my old car back anyway and consider to check and then buy a car (I made an online quote to a Honda Fit in one of nights before Saturday). I literately walked in to check some information and try to make an appointment with them, but I ended with buying the Honda Fit with a trade in after a couple of hours. Jordan was very helpful during my purchase. I would like to recommend him and his dealer to others. Thanks, Jordan! More

Alagie was outstanding. I entered the dealership with much trepidation. I had done my homework, secured a loan, picked out the precise car, and knew what a fair price would b I entered the dealership with much trepidation. I had done my homework, secured a loan, picked out the precise car, and knew what a fair price would be (and what I was willing to pay), but I was not looking forward to finishing the process. I chose Alagie after reading many reviews. I called and made an appointment with him. Alagie was wonderful in every way. He gave me a very good deal on a new 2019 Honda Fit. He infused the sale with an unusual degree of warmth, humanity, kindness, and calmness. In many ways he is the antithesis of the stereotypical salesman. I greatly appreciated that. He did not put any pressure on me, listened to my concerns, and gave me a good price both for my trade, purchase price, and even beat the loan APR I had previously secured with my credit union. He even gave me a free lunch. After the sale he took the time to set up my bluetooth, showed me how to work all the controls, and gave me free car mats which I had previously declined. This is service plus plus! I will recommend Alagie to everyone who needs a car. If you are not in Gainesville he is worth a drive! More

He was very nice and polite with me and he worked very hard He was nice he took his time with help me pick out a nice car worked very hard with all my paper work he made sure I was comfortable offering me drink He was nice he took his time with help me pick out a nice car worked very hard with all my paper work he made sure I was comfortable offering me drinks over and over More

Best Car Buying Experience Ever!!! Jordan Hamel was our Sales Professional. He guided us through this experience with expertise and caring. He even came and delivered our vehicle to o Jordan Hamel was our Sales Professional. He guided us through this experience with expertise and caring. He even came and delivered our vehicle to our home. He set-up the garage door opener, as well as pairing our cell phones. He went over the features of the vehicle in great detail. When he left, we felt confident about using the features of our new vehicle. The dealership went above and beyond for us. I only wish I could give them 100 stars! We had purchased another brand vehicle at a different dealership, previously. We made an appointment for an oil change at this other dealership, They could not get us in for 2 weeks, we arrived 1/2 hour early for the service, we waited almost 2 hours only to find they had never even started working on our vehicle. We left without the oil change. We told the sales manager at the Honda dealership what had happened at this other dealership. Honda of Gainseville gave each of us a free lunch and changed our oil for free!!! We will be doing all our auto business at Honda of Gainseville!!! Kudos to everyone at Honda of Gainseville!!! They have treated my husband and me like VIP's!!! WE LOVE THE ENTIRE STAFF!!! Thanks again ,Honda of Gainseville!!! More

My first Truck What great dealership! This place is like clockworks. Smooth and efficient. Talk about Fair and Balanced! This place made the process of buying a What great dealership! This place is like clockworks. Smooth and efficient. Talk about Fair and Balanced! This place made the process of buying a new vehicle a painless experience. Thank you Bill Bowers for walking us through the steps in order to take home the perfect fit for me. Awesome experience! Thanks again! Kevin More

They brought the car to me. I live in Tallahassee, Florida & had a difficult time getting to Gainesville to trade my 2013 Accord & get my 2019 Ridgeline, so they brought it to me I live in Tallahassee, Florida & had a difficult time getting to Gainesville to trade my 2013 Accord & get my 2019 Ridgeline, so they brought it to me. We met, filled out paperwork & then exchanged vehicles. James & Jordan were both really excellent. They made the process of buying a new vehicle effortless. More