Paul Mcarthur

Service people friendly. Service was relatively prompt. I was not introduced to the various personnel mentioned in the review. Service was relatively prompt. I was not introduced to the various personnel mentioned in the review. More

by foxscout33 Verified Customer Verified Customer

Print

The dealership at Honda of Gainesville is very good at getting the needed information on what is wrong with the vehicle getting the customer's vehicle into the service area performing the work checking fo getting the needed information on what is wrong with the vehicle getting the customer's vehicle into the service area performing the work checking for warranties. As the work begins they make sure you get an inspection video as early into the repairs as possible to view should something else needs your attention. They complete the work and get you back your vehicle washed if possible and ready for you. Efficient, professional and pronto. More

by MARVBROWN35 Verified Customer Verified Customer

Print

Mike Burton and management were great throughout the purchase process. Bought two vehicles. One was perfect, the other had a rare, minor issue that could not be handled on site. Management, one day a purchase process. Bought two vehicles. One was perfect, the other had a rare, minor issue that could not be handled on site. Management, one day after purchase, gave no hassle replacing the vehicle with another brand new, 6 miles on the speedometer, perfect one with same trim. They truly respect and value their customers. More

by CARYADER Verified Customer Verified Customer

Print

Great service enjoyed at Honda any and all time visited. Customer service is great and superb Customer service is great and superb More

by Kazeemite01 Verified Customer Verified Customer

Print

The service was easy, professional, and relatively quick given what needed to be done to the vehicle. given what needed to be done to the vehicle. More

by calebzone1 Verified Customer Verified Customer

Print

Your new management (3 years? ) new too me, I quit Honda of Gainesville Florida (old management) due to their idea, older the car less worth because of mileage, seemed to be drivi ) new too me, I quit Honda of Gainesville Florida (old management) due to their idea, older the car less worth because of mileage, seemed to be driving force to say my car was crap and not give me good service. News flash, that old car is still running well for my son and has about 300,000 on it now. I saw a new management was in place and, better sales folks and kinder employees. ??? Don’t know your politics, but something sure turned things around there. My new CRV is doing well and the service advisor I had is a dude that’s helped me for years and we had a good laugh about my old car being alive and well. He can take credit for that until your service manager took over and wouldn’t authorize work on my old car! Anyway, my last session went well and the recalls were taken care of. One thing; if you expect your mechanic to be efficient back in the garage downloading stuff too folks vehicles , get a better wi fi systems and set up some routers for them. My mechanic had trouble getting enough connections to download the updates I needed. More

by jch54 Verified Customer Verified Customer

Print

Good dealership and staff. document fees are too high and you really need to lower those in the new technology world. Good sales staff, good car. too many fees to fight about. document fees are too high and you really need to lower those in the new technology world. Good sales staff, good car. too many fees to fight about. I was prepared to go somewhere else over those junk fees. More

by wants Verified Customer Verified Customer

Print

I recently had the absolute pleasure of purchasing three vehicles at once from Gainesville Honda: a 2026 Honda Pilot Black Edition, a 2026 Honda Ridgeline Black Edition, and a 2027 Honda HR-V Sport. Managin vehicles at once from Gainesville Honda: a 2026 Honda Pilot Black Edition, a 2026 Honda Ridgeline Black Edition, and a 2027 Honda HR-V Sport. Managing a triple-vehicle purchase could easily be overwhelming, but the team here made it completely seamless, transparent, and incredibly rewarding.From the moment we walked in, the communication was top-tier. They were exceptionally fair on our trade-in allowance and worked diligently to get us fantastic, competitive out-the-door pricing on all three vehicles. Given the tight inventory and production pauses on the Ridgeline right now, I was blown away by their ability to secure exactly what we needed without any dealership games or hidden fees.The vehicles themselves are stunning. The Pilot and Ridgeline Black Editions look incredible and drive beautifully, and the new 2027 HR-V is the perfect, reliable daily driver for our daughter.If you want a dealership that values your time, honors its word, and delivers five-star customer service from sales to finance, look no further than Gainesville Honda. We are officially a loyal Honda family! Huge thanks to the whole team. More

by william.jones.w Verified Customer Verified Customer

Print

The service there was excellent. The salesman was very friendly and courteous and helpful. They deserve our six star. Thank you. .🥰 The salesman was very friendly and courteous and helpful. They deserve our six star. Thank you. .🥰 More

by VIRGINIARAY2540 Verified Customer Verified Customer

Print

I recently purchased a Honda Passport from Honda Gainesville. Initially, I was quite disappointed with the buy due to an issue that I noticed right after the purchase. However, I want to emphasize h Gainesville. Initially, I was quite disappointed with the buy due to an issue that I noticed right after the purchase. However, I want to emphasize how impressed I was with their customer service. Despite my initial frustration, the team at Honda Gainesville was incredibly helpful. They listened to my concerns with patience, addressed the problem promptly, and made sure it was resolved to my full satisfaction. Their support turned a negative experience into a positive one. I truly appreciated their professionalism and dedication to customer care. Overall, while the buying experience had a rocky start, the way they handled the situation convinced me that I made the right choice with Honda Gainesville! I’m now enjoying my Honda Passport, and I would recommend Honda Gainesville for their exceptional service!!! Thanks Paul McArthur, Luis Espania, Mark Couey, and all of Honda workers with a friendly welcoming smile.. More

Print