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36 Reviews of Honda of Hackettstown-service center
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May 06, 2013
I GARY WARD sat in your service department waiting to be written up for a scheduled oil change for 25 minutes.Your sevice advisors were talking and watching espn. Then I decided to leave and asked for my ke written up for a scheduled oil change for 25 minutes.Your sevice advisors were talking and watching espn. Then I decided to leave and asked for my keys and your service advisor told me i'm sorry have a nice day. I will never use your dealership again. More
by artziegurl16
Employees Worked With
do not know name
Helpful April 03, 2013
Inept Service Dept. They had my new 2013 Accord for three days to diagnose two small warranty issues. Took two weeks to get in parts, I brought in car only to get a call that night to tell me all of three days to diagnose two small warranty issues. Took two weeks to get in parts, I brought in car only to get a call that night to tell me all of the parts weren't in and they needed the car another day. In the meantime they did an oil change on my car by mistake. The Service rep stated they sometimes get the VIN numbers mixed up. Some poor customer came in for an oil change and they gave it to me instead. You have to wonder what they are doing to your car. Warranty issue still not resolved. Very frustrating. Won't buy from here again. Dealership sent me a survey, I shared some of these issues with them, they never followed up. More
by 1of9
Employees Worked With
Service dept
December 09, 2012
CHRIS WAS VERY HELPFUL, ANSWERED ALL MY QUESTIONS, EXPLAINED VARIOUS DEALS. MOST OF ALL, HE WAS FRIENDLY--NOT PUSHY--WHICH MEANS ALOT TO ME. THIS IS THE SECOND TIME I HAVE DEALT WITH CHRIS AND BOTH EXPLAINED VARIOUS DEALS. MOST OF ALL, HE WAS FRIENDLY--NOT PUSHY--WHICH MEANS ALOT TO ME. THIS IS THE SECOND TIME I HAVE DEALT WITH CHRIS AND BOTH TIMES HAVE BEEN EXCELLENT...AND I GOT MY CAR WASHED ! More
by SNIT FIT
Employees Worked With
CHRIS CHUAKO
September 12, 2012
Today I had Auto Start installed in my car. Jamie Franchini was my service person and she was excellent. She comunicated with me throughout the day and let me known exactly what was going on with my Franchini was my service person and she was excellent. She comunicated with me throughout the day and let me known exactly what was going on with my Honda Crosstour. She had a loaner car waiting for me this morning as well. This dealership is the best!!! No other reason to go anywhere else!!! More
by lmicchelli
August 16, 2012
We traveled all the way from East Hanover to get the timing belts changed on our Honda Odyssey. They were running a special for a few hundred less than everyone else. When we called other dealers we timing belts changed on our Honda Odyssey. They were running a special for a few hundred less than everyone else. When we called other dealers we were told it is a come on and you will never get that deal. Well everything was done top notch no run around and treated with kid gloves and even given a loaner car. When we buy our next Honda we will be back as they have earned a new customer. A ++++ keep up the good work More
by Cigarlvr
Employees Worked With
All staff
July 21, 2012
I went to Hackettstown Honda to get a new timing belt for my 2003 Honda Accord. From start to finish it was a wonderful experience. Everyone was very helpful, especially Mark. I was offered tea and coffee my 2003 Honda Accord. From start to finish it was a wonderful experience. Everyone was very helpful, especially Mark. I was offered tea and coffee and a ride if I wanted to go somewhere during the 4-hour wait. The dealership and service center itself is beautiful and nicely designed and kept. There was wireless internet and comfortable seating, so I waited there the entire 4 hrs. I would definitely recommend them for anyone who wants to buy a honda or needs theirs serviced. I will definitely be going back. More
by katelynz
