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3,007 Reviews of Honda of Kenosha - Service Center
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May 02, 2025
Scheduled service, trailer it in, 2016 civic turbo, already knew what the problem was, needed head gasket replacement diagnosed previously by HK. $3800. Crappy design motor Get an update, turbo is dis already knew what the problem was, needed head gasket replacement diagnosed previously by HK. $3800. Crappy design motor Get an update, turbo is disintegrated, need a new one 3200 additional, agreed to pay the $7,000 hesitantly. The technician digs deeper into the motor, supposedly finds shavings in the oil, was told not feasible to rebuild, need a new engine $15,000 used $17,000 new. Car's not worth it, told the service advisor to pack up ALL my parts and put them in the trunk, get it off the lift because I know they're busy. He agreed right thing to do. Came in the next day to buy a new car, (service advisor's day off paperwork wouldn't be ready till the next day per email ). Talk to a salesman which showed me my car on the rack still. Engine parts strewn across the floor, decided right then and there I wasn't buying a car from them. Showed up the next day paid the $1,700 to get my car. Go to my car wait for the tow truck, look for my parts in my car, no parts, went back inside and demanded my parts for my car, it came here as a full car it's leaving as a full car. Service advisor scampered around trying to find my parts which were laying on the floor still. Ask for my ignition coils, service technician must have them locked in his toolbox per service advisor, along with the crank pulley? serpentine belt tensioner? Carporter not the service tech he went and hid from me, had to box them all up for me of what we could find, most definitely still missing parts. Granted maybe the motor is toast, but to throw your car out the back door with no care, per my Instructions. I'm glad I didn't buy a new car from there, only if I could of saved the other seven people that I sent there that bought new cars from a seedy dealership. Still pissed More
by JJ
May 01, 2025
As always expected, great service and work completed in a timely manner. Thank you ?? timely manner. Thank you ?? More
by marcacosta004
May 01, 2025
Polite professional great experience Answered any question I had and the service that I had done was done in timely manner I would recommend this dealership question I had and the service that I had done was done in timely manner I would recommend this dealership More
by Justinmorrisjon
April 29, 2025
I've been a longtime customer. I was very disappointed about the response to my questions about a noise. I said It sounds like something hitting the bottom of my car and I asked if I was very disappointed about the response to my questions about a noise. I said It sounds like something hitting the bottom of my car and I asked if it can be looked at while getting the oil changed. I was quoted $190.00 plus just to look around the bottom Of my car i declined. Turns out the undercarriage cover is cracked and that was what I hear! No one told me that but you sure upsell everything else! Kind of gave me a bad feeling. Probably buying a new car soon but will most likely shop around. More
by KICKINITTAROT
April 29, 2025
Addressed the issue and will respond back with a solution. Very polite and direct response. solution. Very polite and direct response. More
by dpiyucca
April 27, 2025
Quick Good service and very detailed on what was done and they listened Thank you they listened Thank you More
by pablorhv
April 26, 2025
Nothing to add. Nothing to add about my experience at Honda Kenosha or any other Honda dealership. Nothing to add about my experience at Honda Kenosha or any other Honda dealership. More
by dawndvorak007
April 26, 2025
They are very helpful and listens to all of the worries you have. Very attentive about your needs you have. Very attentive about your needs More
by Janice
Employees Worked With
April 26, 2025
All work was done to more than meet expectations. All work that was to be done was explained thoroughly. All work that was to be done was explained thoroughly. More
by Mikeyboy
Employees Worked With
