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2,504 Reviews of Honda of Kenosha - Service Center
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March 25, 2020
This dealership is great! They have the best service advisors who are always nice and explain everything that is getting done in a simple way to understand. Love bringing my car here. advisors who are always nice and explain everything that is getting done in a simple way to understand. Love bringing my car here. More
by sbush0722
Verified CustomerEmployees Worked With
William Chadwick
Helpful March 25, 2020
when I was leaving the dealership after the oil change , my check oil light came on. Turns out that the oil filter had a broken oil ring. This cause oil to leak out and all over the engine. I bought the car my check oil light came on. Turns out that the oil filter had a broken oil ring. This cause oil to leak out and all over the engine. I bought the car back and they had to replace oil filters down oil. The service tech try to clean all the remaining oil off the engine , but he must not got all the oil , because oil leak on my garage floor. I am not very happy with the service department More
by mikepbarnee
Employees Worked With
Not on the list
March 25, 2020
Can’t recall the service representatives name but did an exceptional job getting my car back in service in a short time. My wife was in the hospital at the time and the car was critical means of staying on exceptional job getting my car back in service in a short time. My wife was in the hospital at the time and the car was critical means of staying on top of a changing situation. More
by lclapp1058
Employees Worked With
Service dept.
March 25, 2020
Very friendly and knowledgeable. Very straightforward with sales. If you have a problem. It’s addressed quickly and professional. Very pleased with my experience at Honda of Kenosha. with sales. If you have a problem. It’s addressed quickly and professional. Very pleased with my experience at Honda of Kenosha. More
by tmaurer78
March 25, 2020
Very professional, waiting to help their customers... Everyone has a smile on their face. More than willing to go out of there way to make customer satisfaction!!! Will in service especially.. Excellent Everyone has a smile on their face. More than willing to go out of there way to make customer satisfaction!!! Will in service especially.. Excellent interpersonal skills. And Anthony Lee in sales... Everyone there is Kind!! More
by Brian Balli
Employees Worked With
Other Employees :
Randy the manager of service!!
March 25, 2020
I am satisfied with Honda dealership. I appreciate the email reminders of needed services. I appreciate the reminder to schedule auto Butler service. Generally services take less time than expected even! email reminders of needed services. I appreciate the reminder to schedule auto Butler service. Generally services take less time than expected even! More
by sgeldean
December 07, 2019
Horrible customer service I entered Honda of Kenosha last night at 8:23. No one greeted me and I had to search out first, a person in an office who sent me back to the unmanned I entered Honda of Kenosha last night at 8:23. No one greeted me and I had to search out first, a person in an office who sent me back to the unmanned front desk and then, on my own I found two gentlemen sitting at desks in semidarkness. I asked if they could possibly help me.....my tire pressure light was on and I was traveling long distance. They told me that service closed at 7:00 and it was now 8:30. I asked if there was anyone who could help me as I was concerned because I had just had my car serviced that week at another Honda dealership. They said well we aren’t ———- Honda and no we can’t help you. So instead of reassuring me that it would probably be ok to still drive and to go have it checked out when I returned, or instead of providing good customer service or a simple act of kindness, 3 people who were sitting in what looked to me as a not busy time, did nothing to help and exclaimed that they were baffled by my request that they do anything at that hour. To top it off it was the sales manager who was most unhelpful and difficult. Based on this, I would NOT recommend this dealership! More
by Clark
Employees Worked With
Mousa Abuhassan, sales manager
March 22, 2019
Never again Similar to my review of the rest of the dealership. The dealership had my car for three days to diagnose a 2018 Accord 2.0 rough shifting issue. I st Similar to my review of the rest of the dealership. The dealership had my car for three days to diagnose a 2018 Accord 2.0 rough shifting issue. I started out by telling them its needs the clutch break in procedure. Two days later they performed that procedure after a conversation with Honda tech. Got the car back back last night. I was told that the issue was resolved. It was not. Car still shifts poorly. Treated with disrespect during the entire process. Will take the car to a another Honda dealer that is more competent. More
by Steveg
Employees Worked With
Other Employees :
Richard Ward, Cory Wilson, Katie Young, Marquavis Maddox
January 11, 2019
Botched Repair again. This is the 6th trip my 2018 Odyssey has made to the service department. The front drivers side was making a noise, I took it in Monday afternoon . S This is the 6th trip my 2018 Odyssey has made to the service department. The front drivers side was making a noise, I took it in Monday afternoon . Service tech called the next day and said the noise was replicated and they were working on the issue . After 2 days I called back to get the status. Was told today (after 5 days) there was no noise and nothing was wrong. Probably just needed some lubricant. I have been lied to multiple times by service techs. No straight answer ever. My car has been in the shop a total of 20 days since I’ve owned it. They are clearly no capable of diving the issue, communication honestly or having any kind of clue how to provide service. More
by BrokenVan
Employees Worked With
Gina
