Honda of Kenosha - Service Center

Service department - Price Gouging Terrible experience with the service department. These folks charge up to 140% ABOVE the published "Honda" retail price for the parts used in service. Terrible experience with the service department. These folks charge up to 140% ABOVE the published "Honda" retail price for the parts used in service. In my opinion, this is price gouging at its worst. I can only wonder how much they may be inflating their labor charges. I bought 2 new Honda Fits, at the same time, from this dealer, and thought they ran a customer-focused business, including the service department. I'm incredibly disappointed. We are in the market to replace the 2 Honda Fits and now will seek out another dealer. More

Honda odeyssey repair service summary Good service vehicle was repaired in a fair amount of time. Very friendly service . Joe is an old pro knows how to take care of the customer Good service vehicle was repaired in a fair amount of time. Very friendly service . Joe is an old pro knows how to take care of the customer More

Great Experience I was pleasantly surprised by the level of service on my last visit to Honda of Kenosha. I did not feel pressured to buy service that I did not need I was pleasantly surprised by the level of service on my last visit to Honda of Kenosha. I did not feel pressured to buy service that I did not need and sat in a very comfortable waiting area while my work was completed. More

Thirty thousand mile service everything that needed to be taken care of was done in a timely manner and man at desk answered all my questions regarding my thirty thousand mile ser everything that needed to be taken care of was done in a timely manner and man at desk answered all my questions regarding my thirty thousand mile service More

Great Experience All Around I called to speak with the service department about my 2012 Civic, which had not started that morning. The gentleman I spoke with was very friendly a I called to speak with the service department about my 2012 Civic, which had not started that morning. The gentleman I spoke with was very friendly and knowledgeable. Turned out my car needed a new battery. He said he could get me in that night and to ask for "Big Joe." I was able to get the battery jumped so that I could get the car to the dealership, and everybody was very friendly and helpful, especially Joe. I will be asking for him from now on! More

Repeat repairs in service. 1hr to change 1 tire. Promises to contact you in 1 hour. 3hrs later no call. Orders wrong parts and installs without customer knowledge. Reordered correct parts and never Promises to contact you in 1 hour. 3hrs later no call. Orders wrong parts and installs without customer knowledge. Reordered correct parts and never called to reinstall. This service center pencil pusher Tim is ignorant and rude. I would highly recommend a different dealer. I read prior bad posts on this place. They are 100% correct. Dealer is shabby. More

lied and overcharged for work done. gave a price for the bill, got there and they told me it was $100 more than I was told over the phone. Service writers are very rude. No one willing t gave a price for the bill, got there and they told me it was $100 more than I was told over the phone. Service writers are very rude. No one willing to assist. Took 30 mins. for someone to help me. there was damage to my car and they tried to hide it and cover it up. More

Fast, efficient and friendly Great service!! Team always takes great care of my wife and I. Sales team is awesome and service follows up with great service as promised. Nice deale Great service!! Team always takes great care of my wife and I. Sales team is awesome and service follows up with great service as promised. Nice dealer to do business with. More

Electrical problem Excellent service with no appointment had trouble on the road and just pulled in. Joe Valente was excellent and solved our problem. A great experienc Excellent service with no appointment had trouble on the road and just pulled in. Joe Valente was excellent and solved our problem. A great experience More