Honda of Mahwah

Steve is an awesome person. Very helpful and patient. All the questions answered with details with a sincere heart, will to give you all honest answers about the product. Very helpful and patient. All the questions answered with details with a sincere heart, will to give you all honest answers about the product. More

I’m writing to share a frustrating and disappointing experience my wife and I had at the Mahwah Honda dealership, which raises concerns about transparency and trustworthiness within dealer network. I c experience my wife and I had at the Mahwah Honda dealership, which raises concerns about transparency and trustworthiness within dealer network. I contacted several dealerships to compare pricing on the 2025 Honda Odyssey. A sales representative at Mahwah Honda assured us that they would honor 10% off the MSRP. I made it very clear that we were ready to make the purchase the same day, as long as there were no surprise charges and the only added fee would be the standard dealer fee of $899. He confirmed that he had spoken to his manager and told us we could come in. Both my wife and I own businesses and had to rearrange our schedules to be there. When we arrived and selected a color, the representative printed out a quote, but we noticed that the destination charge was listed twice, once as MSRP and as add on. Additionally, some kind of total protection fee of $519 was added. When we questioned it, the representative claimed it was a computer error and went to revise the printout. The new quote, however, still included a $519 “Total Protection” fee that was never previously mentioned over the phone. His manager came over and explained that the fee was for a program that would give us $2,500 toward a future Honda if our car were to be totaled. We asked for this to be removed, but after a lengthy and frustrating back-and-forth, it became clear that they were unwilling to proceed without the added fee. They clearly attempted to mislead us by adding another $2,000 in fees. We walked out feeling misled and disappointed. We had negotiated the price ahead of time precisely to avoid this kind of experience. This would have been our fifth Honda purchase, and never before have we encountered such tactics. Not only did we waste over three hours of our time, but we are now left questioning whether such practices are becoming the norm at Honda dealerships. We sincerely hope this does not reflect Honda’s core values. More

Nice and clean dealership, they had a lot of cars to look at. Special thanks to Rion Mustafa for his help with my purchase experience. Got me an amazing deal and knew what every option in the car was and too at. Special thanks to Rion Mustafa for his help with my purchase experience. Got me an amazing deal and knew what every option in the car was and took his time explaining how it worked. Truly great to work with. My family member is in the market for a car as well so we will be visiting him gain soon More

The dealership was super clean and pleasant. They had comfortable seating and plenty of water and coffee available. They had comfortable seating and plenty of water and coffee available. More

I’ve been using Steve Chin for close to 30 years as my salesperson. I always know that I’m going to get great care and service. He goes out of his way to get the car that I want, and he always spends time salesperson. I always know that I’m going to get great care and service. He goes out of his way to get the car that I want, and he always spends time. He is honest and someone on whom I can depend. He follows up and makes sure that all is well. As a result, I have referred family and friends to Mahwah Honda and Steve Chin. More

I would not deal with anyone else. He knows the product and I hope he never retires! He knows the product and I hope he never retires! More

I have used Dennis for several leases now and he always will go out of his way to get me excatly what I'm looking for. He doesnt hound you with annoying calls or emails either which is a plus!! I will alwa will go out of his way to get me excatly what I'm looking for. He doesnt hound you with annoying calls or emails either which is a plus!! I will always recommend Dennis to family and friends whenever they're looking for a Honda! More

I'm 58 years old, so I have plenty of experience buying and leasing cars. I took my 21 year old son to Mahwah Honda to lease a 2026 HR-V. The advertised special was $3,000 down and 36 monthly payments of and leasing cars. I took my 21 year old son to Mahwah Honda to lease a 2026 HR-V. The advertised special was $3,000 down and 36 monthly payments of $199.00. Now, I know you have to read the fine print and disclaimers because your always going to wind up putting more money down. In my experience, you can usually add several thousand $$ once you factor in all the 'fine print' stuff; DMV fees, taxes, first payment etc. The first reason for the lousy rating is that we had to wait nearly 5 hours before we even spoke to someone from finance. We arrived as soon as the dealership opened, at 9 AM and we didn't even sit down to finally talk to the financial department until shortly after 2 PM. After Honda finance went over all the fine print and the leasing agreement info, she told us the down payment would come to $4,700.00, $3,000 for the down payment and I was guessing $1,7090 for all the other associated fees. She wrote the number down on a piece of paper for my son and I to see. It was right there in black in white. My last two cars were leases and the numbers more or less were identical so it made sense. The finance gal brings us out to the front of the store so we can pay the $4,700. Next thing I know, my amex card is charged $8,607.00. My son and I nearly had a stroke right there on the showroom floor. Long story short, we cancelled the contract and left the dealership. There is no way associated fees, taxes etc. should come to $5,700 above the amount of the actual down payment. I will not do business with this establishment again nor will I recommend this business to family or friends. More

Very good experience. Was very communicative and responsive to conversation that I raised during the negotiation process. Was very communicative and responsive to conversation that I raised during the negotiation process. More

Very helpful and explained everything about each car and the difference between models nice and quick the difference between models nice and quick More