Honda of Mahwah

I’m very disappointed with my experience with Honda of Mahwah. I purchased a car from this dealership just last week, and unfortunately I discovered a problem with the car the very next day. As a custo Mahwah. I purchased a car from this dealership just last week, and unfortunately I discovered a problem with the car the very next day. As a customer, I expected support and professionalism when I called to ask for help. When I contacted the dealership, I spoke with the receptionist named Gaby. I explained that I needed to speak with the salesperson who sold me the car. She asked for my phone number and told me to wait while she transferred the call. After about 10 seconds, the call was suddenly disconnected. I called back and politely asked why the call was disconnected. She told me it was a connection issue, which I understand can happen. However, she already had my phone number and could have called me back. She again told me to wait while she connected me, and after about a minute the call was disconnected AGAIN. As a customer who just purchased a vehicle days ago, this level of customer service is extremely frustrating and disappointing. Buying a car is a big investment, and customers deserve respect and proper assistance when there is an issue. I hope management at Honda of Mahwah sees this review and improves the way customers are treated, especially when they need help right after making a purchase. More

amazing customer service, was not in a rush and took his time to explain everything. time to explain everything. More

Stay away from HONDA of MAHWAH 2024 Chevy Trax was was advertised everywhere online for $21,599. After the test drive, I wanted to buy the car. The finance guy comes out with this offer that says t was advertised everywhere online for $21,599. After the test drive, I wanted to buy the car. The finance guy comes out with this offer that says the Trax price really is $25,524, because they had to add in this 'Service Reconditioning fee' for $2795.00 and a "Protection Package" for $ 1875, which has to be automatically added to the advertised price of the car. I would have never come to test drive that vehicle if it was advertised at that price. Deceptive advertising and misleading customers is apparently the way they normally operate. I consented to financing $20,850 for this vehicle. Total amount, including all fees and taxes and deducting my trade in. I had already been pre-approved from my credit union with a 5.74% interest rate. They insisted they would be able to match that rate. Now another hour and half goes by and I finally go in the back to another guy to sign all the documents, sign here, sign here. Folded up my copy and put in an envelope and sent me away. Of course I assumed they matched the interest rate we spoke about. Of course I assumed the contract had the $20,850 price that was agreed to. Looking at the contract, I was charged $23538 for this car. And they switched my interest rate to 6.74, not 5.74! My copy only included 6 of the maybe 10+ pages I signed. on an iPad. I thought it was an actual clerical mistake. Now after reading so many other reviews of them, this is how they operate on a daily basis. And I am only one of their victims. They have you signing papers on an iPad and initially stuff here and there, you are not seeing the whole picture until it is signed and printed out and you are rushed out the door. I hope there is a class-action lawsuit. Deceptive advertising. Hiding prices. Dishonest practices. BUYER BEWARE. These people are crooks. This is not a back alley used car lot where you would expect to get robbed. This is FRAUD and should be criminal. I am filing more complaints. And consulting an attorney. Bottom line is, Don’t purchase a Chevy (or any other car) at Honda of Mahwah. Unless you like getting ripped off by shameless swindlers. More

Juan Hernandez is very nice guy. Very competent and a pleasure to work with. Really recommend him as a sales person! Very competent and a pleasure to work with. Really recommend him as a sales person! More

Purchased a used Honda HR-V. Should have asked salesmen to explain what "Would I take it for $24300 ment... Have them go thru the numbers... price of car, sales tax, documentati Should have asked salesmen to explain what "Would I take it for $24300 ment... Have them go thru the numbers... price of car, sales tax, documentation fee and registration.? Go to finance and was charged $899.00 documentation fee -which I negotiated to $600.00 with the salesman or so I thought. Since I did not ask I feel that's on me but also feel slightly hussled. Last time I purchased a car there the certified used was included in the price, now they charge $2195.00-Which I did not take. Be careful. They wore me out by the end. If your so concerned Honda of Mahwah, send me $300.00 More

The best experience: Diego was professional with big smile ,help with everything, thank you so much smile ,help with everything, thank you so much More

Paul Tabet was extremely curtious and very friendly. We are returning customers and I would recommend him to family and friends. We are returning customers and I would recommend him to family and friends. More

Marwan was very patient as we looked at multiple stock numbers. He did an awesome job explaining the differences between the 3. He was also a strong advocate and got to final pricing quickly. A+++++ numbers. He did an awesome job explaining the differences between the 3. He was also a strong advocate and got to final pricing quickly. A+++++ More

Got a great deal on a 2026 Passport. Friendly sales staff. Salesman ew his vehicles. I'd return there again. Friendly sales staff. Salesman ew his vehicles. I'd return there again. More

Ana was great! She helped me find my car very Quickly, I would recommend her! She helped me find my car very Quickly, I would recommend her! More