Honda of Murfreesboro

Great customer service ! I wanted to buy a new car that was good on gas and had four doors. I went to several dealers, but Honda of Murfreesboro was the most eager to win my I wanted to buy a new car that was good on gas and had four doors. I went to several dealers, but Honda of Murfreesboro was the most eager to win my business by far. From Chris Casto in sales to TJ in finance to the general manager...all were professional, courteous, knowledgable, willing to work with me on every aspect of the purchase and user friendly on top of it all. I love the red pin stripe they put on my car! Honda of Murfreesboro has the right perspective on customer service. They do not act like they are doing YOU a favor by selling you a car, rather they show a genuine appreciation for your business. I would highly recommend this dealer to any prospective buyer. More

Best Service Came in last week with an issue with my car, Talked to Chris Whitney in service. He took the time to listen to my issues and made sure he understood Came in last week with an issue with my car, Talked to Chris Whitney in service. He took the time to listen to my issues and made sure he understood what I needed to get done. Made sure I had a ride to work. Later that day he called me to inform me that they were running behind and they have not got to my car yet, just wanted to let me know that he had not forgotten me. couple of hours later he called me to inform me of the needed repairs. He also told me some other things that I needed. He advised me of what was needed now and what could wait. He went over everything and helped. I feel he went the extra mile keeping me up to date. He is the only one there that has ever called me without me having to call them. I came to get my car and he went over eveything again and made sure I understaood. My husband left there impressed with the Chris. We had read all the bad reviews and we were happy to say that Chris made sure that we had a positive visit! We will tell all our friends to ask for Chris. More

Excellent Customer Service I took my car into the dealership this morning after getting a nail in my tire the night before. I had no appointment but just showed. As always, I I took my car into the dealership this morning after getting a nail in my tire the night before. I had no appointment but just showed. As always, I received excellent customer service. This is my second encounter with Chris Whitney and he is a wonderful service rep. He is personable and let's you know what is going on with your car while you wait. The service department even located an extra nut for my jack because it wasn't replaced when my tire was changed the previous night. I can't say enough good things about my experience at Honda of Murfreesboro. More

Great Service! Thanks to the sales team at Honda of Murfreesboro for a great experience. Sales Manager Chris Joiner, Rodney Arviso and Jay Howard helped fit us into Thanks to the sales team at Honda of Murfreesboro for a great experience. Sales Manager Chris Joiner, Rodney Arviso and Jay Howard helped fit us into the right car at a great price. Their preparation allowed a quick in and out experience. Will definitely be back for my next vehicle. More

Best car buying experience ever!! Carlos Arroyo helped us find the perfect car!! He is very professional, honest, and makes sure you are completely happy with your purchase!! We would Carlos Arroyo helped us find the perfect car!! He is very professional, honest, and makes sure you are completely happy with your purchase!! We would recommend this dealership to anyone looking for a new or used car...and, of course, ask for Carlos!!! We love our new car and feel secure knowing we got a good one!! ~Mel and Curtis More

Kept Their Promise We bought a new, 2016 Honda Pilot from Honda of Murfreesboro on July 31st. It had 24 miles on the odometer when we drove off the lot. Drove it home We bought a new, 2016 Honda Pilot from Honda of Murfreesboro on July 31st. It had 24 miles on the odometer when we drove off the lot. Drove it home (90+ miles). The next morning I noticed that the windshield was cracked. I immediately called Mike, our salesman and after talking to Josh, the new car sales manager, I was assured that they would replace the windshield. The dealership could have claimed that the damage happened on our way home. But, to ensure a good buying experience, they replaced the windshield at no cost to me. I received follow-up communications from Mr. David Murphy, the General Manager of Honda of Murfreesboro to make sure that we were satisfied. We are totally satisfied with our car buying experience. We traded in a 2008 Honda CR-V on this new Pilot. Our CR-V had 225,000 trouble-free miles on it when we traded. When our Pilot gets a quarter million miles on it, we'll return to Honda of Murfreesboro for our next car. Joe More

service experience Chris Whitney was my service person at Honda of Murfreesboro. He made me feel so welcomed and I left there with a different idea about the dealership Chris Whitney was my service person at Honda of Murfreesboro. He made me feel so welcomed and I left there with a different idea about the dealership. I had had a bad experience there about two years ago and decided I would never go back, but this morning I needed service on my ignition key and Chris changed my mind about the dealership. He was kind, efficient and made me feel very taken care of. I wish all service people could be like Chris. I will now always return to Honda of Murfreesboro instead of Waltrip in Franklin where I work. I want to give Chris a special thanks for his help this morning. I hope he will be informed of my compliment to him!! More

Great Experience! I'm sure how to start this review, however, I will start with the outstanding customer service I received at Honda of Murfreesboro. I'm by no mean I'm sure how to start this review, however, I will start with the outstanding customer service I received at Honda of Murfreesboro. I'm by no means a haggler but I usually know what I'm walking into when I arrive at a dealership - thanks google and consumer reports. I usually just like to explain my reasoning in trading in and set a realist goal. Saying this, I immediately let Chris C. know my situation, as well as, that my credit was shaky due to a total loss vehicle, in which previous shops ran my credit numerous times and I recently went and applied for a mortgage - so I had numerous inquires. Chris, Josh, and T.J., all new my story and what I was trying to accomplish. They really are awesome (All 3 deserve raises) It was a long day, but everyone should expect this when going into a dealership. Josh allowed for my vehicle to be traded in at the largest amount. Chris was extremely honest, we picked out one vehicle (ultimately the one I got) to go ahead and run numbers. While that was going on, T.J., was working magic behind the scenes. I left a few hours later with my new Honda Accord EX-L V-6. Even though they didn't have to work as hard as they did for me or care about my situation - they all did. This made it another great experience with Honda. I highly recommend visiting if your looking to trade in or in the market for a great car. More

poor customer service I've been sitting in the service waiting area for over 3 hours and was JUST NOW informed that the part I was scheduled to get replaced came in damaged I've been sitting in the service waiting area for over 3 hours and was JUST NOW informed that the part I was scheduled to get replaced came in damaged. Thanks for wasting my time Honda of Murfreesboro. And congratulations...your poor service trend continues. More

Honda CRV Purchase I wanted to migrate from a sedan to an SUV and have researched the many options over the past few months. Mary Shelton at Honda of Murfreesboro knew I wanted to migrate from a sedan to an SUV and have researched the many options over the past few months. Mary Shelton at Honda of Murfreesboro knew what I was looking for. She is a great listener and a no pressure type of sales person. When the right vehicle came in Mary called me, and with the help of Sales Manager Chris Joiner, they made it possible for me to get into the vehicle I wanted and needed. It wasn't a back and forth match to maniuplate numbers to make a sale, but working with my perimeters to make this something that meets my needs. They are a great team and on a scale of 1 - 5, I give them a 10. More