Honda of Murfreesboro

Bait-and-Switch Filled out an application online and was "pre-approved" for a 2001 Buick Century that had 40k miles on it. Should have figured it was too good to be t Filled out an application online and was "pre-approved" for a 2001 Buick Century that had 40k miles on it. Should have figured it was too good to be true, but I spoke with a sales rep named Barton on the phone who assured me that he would make the sale happen. Told Barton I'd be at the dealership between 1pm and 2pm yet when I show up Barton is out to lunch. 30 minutes later when he arrived at 2pm he told me everything looked good and he was going to get the keys. I picked up the paper with the vehicle info on it and see that he's pulling keys for a 2005 Buick LeSabre that has over 100k miles on it. When he returns I told him that the car information was not the same as the vehicle I had applied for financing on. He then tells me that because the one I want is older than 10 years that we wouldn't be able to find a company to finance it. Why would a dealership have a car for sale that could not be financed? This is considered a bait-and-switch, which is an illegal business practice that has been outlawed for quite some time now. I would not recommend this dealership to anyone. More

Great buying experience I purchased a new Accord on 9/30, and the dealership was very busy due to it being the end of the month. All staff were present and helped each other I purchased a new Accord on 9/30, and the dealership was very busy due to it being the end of the month. All staff were present and helped each other and never once did I feel like a number or a problem. I worked with Chris Casto and he was spot-on with what I was looking for. Once we got past the dreaded part of dealing with sales manager, I went in and spoke with TJ concerning financing. TJ was on top of it and did a superb job. Lastly, I needed help getting the vehicle home and the staff, once again, stepped up to help to get the vehicle home. I can't see why anyone would go elsewhere to purchase a new or used vehicle. More

Great customer service ! I wanted to buy a new car that was good on gas and had four doors. I went to several dealers, but Honda of Murfreesboro was the most eager to win my I wanted to buy a new car that was good on gas and had four doors. I went to several dealers, but Honda of Murfreesboro was the most eager to win my business by far. From Chris Casto in sales to TJ in finance to the general manager...all were professional, courteous, knowledgable, willing to work with me on every aspect of the purchase and user friendly on top of it all. I love the red pin stripe they put on my car! Honda of Murfreesboro has the right perspective on customer service. They do not act like they are doing YOU a favor by selling you a car, rather they show a genuine appreciation for your business. I would highly recommend this dealer to any prospective buyer. More

Great Service! I bought a used Odyssey from another dealer and within 6 weeks had some major engine problems. I brought it to Chris Whitney and he could not have bee I bought a used Odyssey from another dealer and within 6 weeks had some major engine problems. I brought it to Chris Whitney and he could not have been more accessible and helpful. While I was not happy about the amount of work needed for my van, Chris has done everything in his power to make this affordable and get it done correctly. There was even a follow-up issue that needed to be dealt with and Chris made sure it is done the right way, instead of just fixing the immediate problem. As I'm writing this, my van has received significant work over a 2 month period and I can still say that I am a satisfied customer because of the service Chris has offered. More

Best Service Came in last week with an issue with my car, Talked to Chris Whitney in service. He took the time to listen to my issues and made sure he understood Came in last week with an issue with my car, Talked to Chris Whitney in service. He took the time to listen to my issues and made sure he understood what I needed to get done. Made sure I had a ride to work. Later that day he called me to inform me that they were running behind and they have not got to my car yet, just wanted to let me know that he had not forgotten me. couple of hours later he called me to inform me of the needed repairs. He also told me some other things that I needed. He advised me of what was needed now and what could wait. He went over everything and helped. I feel he went the extra mile keeping me up to date. He is the only one there that has ever called me without me having to call them. I came to get my car and he went over eveything again and made sure I understaood. My husband left there impressed with the Chris. We had read all the bad reviews and we were happy to say that Chris made sure that we had a positive visit! We will tell all our friends to ask for Chris. More

Excellent Customer Service I took my car into the dealership this morning after getting a nail in my tire the night before. I had no appointment but just showed. As always, I I took my car into the dealership this morning after getting a nail in my tire the night before. I had no appointment but just showed. As always, I received excellent customer service. This is my second encounter with Chris Whitney and he is a wonderful service rep. He is personable and let's you know what is going on with your car while you wait. The service department even located an extra nut for my jack because it wasn't replaced when my tire was changed the previous night. I can't say enough good things about my experience at Honda of Murfreesboro. More

Great Service! Thanks to the sales team at Honda of Murfreesboro for a great experience. Sales Manager Chris Joiner, Rodney Arviso and Jay Howard helped fit us into Thanks to the sales team at Honda of Murfreesboro for a great experience. Sales Manager Chris Joiner, Rodney Arviso and Jay Howard helped fit us into the right car at a great price. Their preparation allowed a quick in and out experience. Will definitely be back for my next vehicle. More

Best car buying experience ever!! Carlos Arroyo helped us find the perfect car!! He is very professional, honest, and makes sure you are completely happy with your purchase!! We would Carlos Arroyo helped us find the perfect car!! He is very professional, honest, and makes sure you are completely happy with your purchase!! We would recommend this dealership to anyone looking for a new or used car...and, of course, ask for Carlos!!! We love our new car and feel secure knowing we got a good one!! ~Mel and Curtis More

service experience Chris Whitney was my service person at Honda of Murfreesboro. He made me feel so welcomed and I left there with a different idea about the dealership Chris Whitney was my service person at Honda of Murfreesboro. He made me feel so welcomed and I left there with a different idea about the dealership. I had had a bad experience there about two years ago and decided I would never go back, but this morning I needed service on my ignition key and Chris changed my mind about the dealership. He was kind, efficient and made me feel very taken care of. I wish all service people could be like Chris. I will now always return to Honda of Murfreesboro instead of Waltrip in Franklin where I work. I want to give Chris a special thanks for his help this morning. I hope he will be informed of my compliment to him!! More

Kept Their Promise We bought a new, 2016 Honda Pilot from Honda of Murfreesboro on July 31st. It had 24 miles on the odometer when we drove off the lot. Drove it home We bought a new, 2016 Honda Pilot from Honda of Murfreesboro on July 31st. It had 24 miles on the odometer when we drove off the lot. Drove it home (90+ miles). The next morning I noticed that the windshield was cracked. I immediately called Mike, our salesman and after talking to Josh, the new car sales manager, I was assured that they would replace the windshield. The dealership could have claimed that the damage happened on our way home. But, to ensure a good buying experience, they replaced the windshield at no cost to me. I received follow-up communications from Mr. David Murphy, the General Manager of Honda of Murfreesboro to make sure that we were satisfied. We are totally satisfied with our car buying experience. We traded in a 2008 Honda CR-V on this new Pilot. Our CR-V had 225,000 trouble-free miles on it when we traded. When our Pilot gets a quarter million miles on it, we'll return to Honda of Murfreesboro for our next car. Joe More