Honda of Oakland

Went into dealership to explore Honda Civic Hybrid and was welcomed by staff. Several days later called and spoke to M. Duncan who over the phone was able to solidify the purchase and find the correct ca was welcomed by staff. Several days later called and spoke to M. Duncan who over the phone was able to solidify the purchase and find the correct car near by. He was able to negotiate the trade in value we wanted for our old Civic Hybrid. Mr. Smith spent a lot of time describing the features of the car and when he was unable to answer questions he found the individuals who could. Never felt rushed. More

We had a great experience buying our new honda pilot this past week. The staff and managers were very receptive and met all of our requirements and even gave us a competitive price for our trade in. We are v past week. The staff and managers were very receptive and met all of our requirements and even gave us a competitive price for our trade in. We are very happy with Montel, Isaac, Roger and the rest of the crew over at Honda Of Oakland. Go Check then out!! More

I recently had my 2010 Civic which I bought from the same dealership totaled by a drunk driver. Terrible, I know. But Angel and Montel were able to get me into a replacement 2011 Civic so quickly (and at suc dealership totaled by a drunk driver. Terrible, I know. But Angel and Montel were able to get me into a replacement 2011 Civic so quickly (and at such a competitive price), I couldn't hep but be impressed. While trying out cars, the one I wanted (color-wise) didn't "feel" right in terms of steering. There weren't any more on the lot that matched my specifications, but Montel went out of his way to drive to some undisclosed location to pick up another car for me. I'm looking forward to a long relationship with Honda of Oakland as I plan to have all my servicing done there and will certainly consider them first for any new car purchases, as I've done in the past. More

When I went to the store, I'm still trying to decide which one to buy, a Sienna or an Odessey. And also not sure if I can get approved, if they did, then it's o.k. but if they don't no big deal. And I b which one to buy, a Sienna or an Odessey. And also not sure if I can get approved, if they did, then it's o.k. but if they don't no big deal. And I believe if God really want me to have that car, then everything will run smoothly and it did. Shawn Duyette is a very honest person and very accommodating, stayed with me up to the end of the sale even if it is New Years Eve(12/31/2010)and we were the last one to closed the office. The same is true with the rest of the team, who tried to compromise alot just to satisfy the customer. It's really nice dealing with them. May God Bless all of you. Arnold Lim Pittsburg, CA More

This is my second new purchase from Honda of Oakland. My first experience was great. I got the car and price I could work with, but the service I received from the staff far exceeded my expectations, which first experience was great. I got the car and price I could work with, but the service I received from the staff far exceeded my expectations, which motivated me to buy again. My former Honda was in great shape but I felt it was time to trade it in while it still ran well (thanks to continued Honda servicing). I'd only thought about calling Honda of Oakland when out of the blue, they called me! I spoke with Robin, made an appointment and now I am in a new 2011 Honda Accord, fully loaded, and am as happy as I can be. Robin Takata is the absolute best. Honest, straight-forward and a wonderful personality. She answered all my questions, instructed me on how to use the various equipment on the car and helped me realize the importance of my Honda Accord as a good investment. She is a big credit to Honda. I will refer her to anyone and everyone who is interested in buying a car. My experience with Roger Vizcarra in financing was as smooth and expeditious as could possibly be. Roger helped me with my 2006 Honda and again with my 2011 Honda. He is excellent at what he does. His explanations are not only clear, but thorough as well. He is professional, a very good listener and he took really good care of me. My daughter will be leaving for college in a year and a half. When I purchase a car for her, it will be one from Honda of Oakland and I'll be looking for Robin & Roger to do it again. Believe that! Thanks for all you've done. More

I was shopping for a new Honda Fit. I'd had some trouble finding the right model in the right color. Although Honda of Oakland did not have the exact car in stock, they found it for me in less than a week. finding the right model in the right color. Although Honda of Oakland did not have the exact car in stock, they found it for me in less than a week. Issac, the salesman, was friendly, knowledgeable, and helpful, and he did not apply pressure. When I negotiated the price with Kon, the sales manager, I told him the price I wanted, and he said, "we can do that." That was the extent of the negotiation. Overall it was a very positive experience. More

I brought my girl friends car in because it was making a groaning noise in the rear when you turn. To make a long story short they basically said the repair was not covered by the warranty and wouldn't retu groaning noise in the rear when you turn. To make a long story short they basically said the repair was not covered by the warranty and wouldn't return the car until I paid. After I got the car back I looked at the warranty in the glove box. It was very clear the work was covered under warranty. Her cas was well within the milage and time fram of the warrant. There is even a service bulletin (S/B 07-024) that stats that the normal warranty applies. It is unbelievable how dishonest they are. More

I brought my car in Oakland Honda for a driver-side rear wheel hub bearing replacement of my 2003 Honda Accord. I brought my car in early of the day (don’t remember the exact time) on a Saturday and receiv wheel hub bearing replacement of my 2003 Honda Accord. I brought my car in early of the day (don’t remember the exact time) on a Saturday and received my car finished by closing time. The problem I have with the dealer is I had to replace the same bearing in less than 9k mi again. From what I know, a wheel bearing of an ordinary sedan should last the lifetime of a car. I problem I had for the first time repair was my Honda got spin-off to a rough unpaved-road and the bearing was damage and made sound while the wheel was spinning during driving. So I found out Oakland Honda had the part in-stock and can replace the bearing right away. I had schedule an appt. that day and brought in my car for repair. I have waited most of the day for the repair and about an hour before closing I walked inside the repair area to see the progress and also talk to the technician to see if my car have other damages. What I saw was my car was just sitting on the rack half way unfinished and untouched. The technician, a Vietnamese guy, was there just chatting and wait for the time to go by and would just finished the last project of the day and go home for the weekend. After I received the car, the sound from the wheel was mostly gone, but since the repair on 03/10/07, I just noticed the sound came back and had redo the same repair work in Walnut Creek Honda. I suspect the issue I had to redo the repair work was: • A defected bearing for 1st repair • The technician did not do good repair work I think the technician problem is more possible because the probability of having a detect part from Honda should be minimal. Because QC on part have to ensure reliable parts to put on car, otherwise it would be costly for Honda to replace bad parts on new sold cars. More

Absolutely the worst car purchasing experience I’ve ever had. Tina, the internet “Sales Manager”, attired in dirty sweat pants and sneakers was both unprofessional and rude in her duties as the go betw ever had. Tina, the internet “Sales Manager”, attired in dirty sweat pants and sneakers was both unprofessional and rude in her duties as the go between with the “behind the glass” sales manager, Chi. Her lack of product knowledge and inability to deliver the product as promised says a lot about this dealership. Communication with the general manager, Todd was useless as well. He couldn’t even follow up on his promise for a free oil change on a 28k vehicle. The pricing was within $100 of other area dealers, but not worth the hassle of dealing with this unconcerned dealership. I bought the vehicle, but ended up going home to take a long shower…… Avoid! More

I was referred by a friend, who has purchased a car there two weeks ago. I was intrigued by their highly-advertised 0%-financing and requested a quote over the phone. I asked if I could stop by after work to two weeks ago. I was intrigued by their highly-advertised 0%-financing and requested a quote over the phone. I asked if I could stop by after work to meet the sales person and have a look at their lot. The moment I arrived things got off the wrong foot. First Tina couldn't remember what Accord model she gave me a quote on and then immediately proceeded a more expensive model on me. When I kept protesting she kept insisting that was the model I wanted and requested over the phone. I should have left at that point. She then sent someone to get the car, which I did want to see, but had no intention of buying at that point. I've seen enough. To get her to stop and realize that she has lost me along the way took a super-human effort. I should have simply walked out but thought that it was rude. Please don't go to this place unless you are ready to deal with Guantanamo-style pressure and tactics. And my reward for putting myself though this: an indignant and sullen sales person. Awesome! More