Honda of Pasadena

Avoid this horrible dealer, bait and switch The one star rating is actually a zero star. Do not come to this dealership, period! We wanted to buy a Honda Touring, did some internet shopping. The one star rating is actually a zero star. Do not come to this dealership, period! We wanted to buy a Honda Touring, did some internet shopping. This dealer is the only one whod did not respond. I called the manager, received a preliminary quote but was told to come in and the price can be a bit lower. Their quoted price was actually a few hundred higher than the offer from Galpin, but since I live in Pasadena, I thought it might be more convenient for me to buy it from this dealer. When we went in, the manager quoted the price was not there, the manager of the day came out and denied the quote, gave us a price that was $1200 more. On top of it, the car had some options installed that we did not need, another $3000, but they offered a discount of 2000 for the options. The people at the dealer had no idea where to find the person we were looking for, and had no interests to help us, once they figured out we are not their customer. The show room had two big holes on the ceiling, and two huge red buckets on the floor to hold the leaking water. There was a guy (we thought he was an employee but turned out to be a customer) who got into three of the displayed cars and ate a whole bag of chips in the car. We watch his behavior in horror. No one ever questioned or stopped him. Again, showed the attitude of this dealer, don't know, don't care. I have quite a few experiences buying/leasing cars, and realized right away, this type of practice would not stop at sales, it will continue in loan process and after sales services. The salesperson Mo gave us all kinds of nonsense on why we need to pay $2000 for the options we did not need, but had no answer on why they backed off from their own offer. All he did was push for a sale. This is the typical bait and switch. When I pointed out this and told him they are not being honest and wasted my time, which I told him clearly over the phone that if I sensed any foul play, I would walk out right away. He said all dealers do this. So I told him that I will warn all my friends not to come to this dealer and walked out. This is the worst dealer I have ever encountered, do avoid them if all possible. I read some of the reviews online aftewards, and found out there were other customers who had exactly the same experience with Pasadena. We then went to Galpin. I talked to the manager from Galpin a couple of weeks ago and received an offer over the phone which was a few hundred less than Pasadena. He did not really remember the conversation but checked the records and honored the offer over the phone again, confirmed there was no hidden costs on top of the offer, other than sales tax, registration, license fees. (Watch out, some dealers gave you a low price without telling there is a destination fee of close to $1000 added later, always asks about the total out of the door price with the breakdowns). The atmosphere in Galpin was upbeat, everyone was friendly and helpful. Salesperson Hugo was extremely helpful in explaining everything in details (Pasadena never explain any of the features on the car). It was straightforward, no hassle, no hidden costs, no gimmicks. I found out Galpin has a very advanced system, any incoming or outgoing phone calls are logged with the content of the conversation, so that sales people/manager can track their conversations with potential customers. This was why the manager could not really remember our conversation but was able to find the logged record right away and honored the offer. There was no need to put the offer in writings. When I found out Honda does not offer the low loan rate on Touring even with my perfect credit, I showed them the 2.5% rate that I found from website, they matched it. A few minutes later, they told me they did a search on web as well, and found a rate of 2.45% for me. It only saved me a few bucks each month, but where can we find another dealer with such initiative? The whole transaction was smooth in Galpin, only pleasant surprises. Customer satisfaction was their #1 priority and they mean what they say - they put it in action. Galpin was 157th dealer by year 2005, and 2nd by year 2016. Most of the business was by referrals, this was the first time I bought a Honda from them and I could totally understand why. Honda of Pasadena has a long way to learn. More

Best Experiance Ever Came to Honda of Pasadena, and worked with Muzelle. She is the best, not pushy, very professional, understood our concerns. Thank You Muzelle for all Came to Honda of Pasadena, and worked with Muzelle. She is the best, not pushy, very professional, understood our concerns. Thank You Muzelle for all your help and taking the time with us. More

Poor Service I have taken my car here several times for maintenance and we have even purchased another vehicle for our family from here. I have even recommended se I have taken my car here several times for maintenance and we have even purchased another vehicle for our family from here. I have even recommended several friends and family members here to purchase vehicles after having had such nightmares with other Honda dealers in the area. Never again. I brought in my 2010 Honda Civic for the airbag recall. When I went to pick up my car, I noticed that they had ruined the plastic on the door pillar on both sides, but especially on the passenger side. My car was not in this condition when I dropped it off in the morning. For my service representative, Edgar Martinez, and manager Brooke Gomez, to claim that it happens over time is a bold, brazen lie. Does plastic degrade over time? Yes. Does it degrade where it has evenly spaced scratches spread throughout the plastic panel? No it does not. . Brooke, is belligerent, hostile and has no sense of customer service whatsoever. All she could offer was lie after lie, excuse after excuse, continuing to repeat that she has seen a lot of cars have this issue. Could she explain why they were even marks? No, she could not. I'm not an unreasonable person. All I requested was that I see the video tapes of my car driving into the repair station, getting repaired, and then driven out to be parked to be absolutely certain. Brooke initially told me that even if she were to show me the videos, I wouldn't be able to see much because they played "8 times." I asked her to clarify what this means, she said they play at 8x the speed. I said that's fine, I have the time. She said she would call me tomorrow for me to see them because she would need time to pull them up. Both of these turned out to be lies. I asked for her contact information, any supervisor contact information, and the owner's email. Let it be known that she gave me the incorrect phone number for escalation to American Honda. Whether this was intentional or not, I have no idea. When I step into her office, she continues to repeat herself over again about how it's normal wear. That does not explain why the marks were not there in the morning. She called what I said an "opinion." When I persisted for the contact information, and to remind her that I wanted to see the footage, she became hard to work with and absolutely rude. I've never had this level of belligerence from the numerous times that I've taken my car here. She told me that she may or may not even have footage of the car being repaired and asserted that it is NORMAL for a dealership of a large brand to NOT have service repair footage. I pressed further to remind her I wanted to see the footage, and what do you know - she pulled them up within a minute. They played one minute from the time I dropped off my car. The part about not being able to pull up the footage? A bold lie to the customer. The part about it only playing at 8x speed? Another lie. There were no evident marks on my car when it was dropped off. I wanted to see the rest of the footage of it being repaired. Brooke refused and said I could either leave, or she would call the police. Threatening to call the police, after requesting to view the footage of the repair on MY vehicle, that I took time out of my day for, because of a defective, life threatening recalled part - is this how you treat customers? Is this how you pride your leadership, yourself on acting in a management role? Brooke, speaking OVER someone does not make you right. When a customer has something to say, do not attempt to speak over them. I let you tell me what you had to say, so let me finish what I have to say. This is an extremely poor way to talk to ANY customer, let alone for a service manager to act in this way. I have to echo what the other reviews have stated about the service department now and especially about Brooke. I absolutely regret every referral that I've given to friends and family members who have purchased vehicles or received service repairs here, and I will no longer recommend Honda of Pasadena again thanks to the experience I had today with Brooke. When something like this happens, don't ask me to explain what could have possibly happened in the repair station. This is YOUR job as manager to investigate further and ensure that it was not something that happened at the dealership. These are your employees, under your supervision. You are not doing your job just by sitting at your desk and saying that in your experience, it is normal wear and tear is no way to act as a manager and no way to act on any customer concerns. I will continue to escalate this matter further and will forward my concerns to the owner of Honda of Pasadena. More

Dishonest salesman I was looking to buy a new Odyssey. I negotiated online via email with Mo Hassan. We agreed on a price for the car with all the options I wanted.ni wa I was looking to buy a new Odyssey. I negotiated online via email with Mo Hassan. We agreed on a price for the car with all the options I wanted.ni was assured they had the exact car I wanted on the lot. I show up to buy the car only to be told the price was going to $1300 more than what we agreed in writing because the car on the lot had extra options that they have to charge me for like the kill switch and cargo mats. I was even more upset because then they tried to push me to buy a used car after I said I didn't want the new one with all the extra options. Totally a bait and switch. These guys are crooks!!!! More

Fantastic people great customer service if going to shop for a car ask for Benito Molina his fantastic and shows you exactly what you want and also Fred Kabrite is fan great customer service if going to shop for a car ask for Benito Molina his fantastic and shows you exactly what you want and also Fred Kabrite is fantastic worked with us and helped us get something we wanted on our budget the best thing was that they weren't pushy and weren't trying to sell you something you didn't want. More

AMAZING STAFF David Petrosyan was awesome helped us buy our 1st new car ever and he was very patient with us. He honored the Internet price & gave us 15% off on David Petrosyan was awesome helped us buy our 1st new car ever and he was very patient with us. He honored the Internet price & gave us 15% off on all accessories, Veronica helped us explain all the options. Thanks guys More

Now that's customer service! Jeff Kabrite was extremely helpful. I was very taken care of. He went above and beyond my expectations. I was able to find the car that was exactly wh Jeff Kabrite was extremely helpful. I was very taken care of. He went above and beyond my expectations. I was able to find the car that was exactly what I was looking for. I wasn't given the run around. They listened to what my needs were. It was the best car buying experience ever. More

Think twice I was in contact with Kenny La via email for a week about the price of honda odyssey EX 2015. We closed at 32K via email. He emailed me that they will I was in contact with Kenny La via email for a week about the price of honda odyssey EX 2015. We closed at 32K via email. He emailed me that they will give me the vehicle i wanted at that price if i will visit their dealership the next day. The next day January 20, my family and i got to the dealership, the sales manager told us that they made a mistake and can not give us the vehicle at that price and the vehicle was not even available. This dealership totally wasted our time. The sales manager was not courteous and did not even apologize for wasting our time. Kenny La was professional enough call me back to apologize. It gets worst. Last January 23, three days after i bought the same vehicle at the same price from a different honda dealer, a sale agent Alex Sanchez called to follow up with me if i'm still interested to purchase a vehicle. As i explained to him that i already purchased a vehicle and the bad experience with their dealership ( Honda of Pasadena). He slammed the phone and hanged up on me. That was very unprofessional. I thought Honda agents are helpful and courteous? I know that you are desperate for sales and just trying to earn a living. But you don't need to treat people that way. I hope this Alex Sanchez will change the way he interacts with client or/ and people for his own sake. I' m glad you did not earn my business. Shame!!! More

A+ For David Petrosyan internet/fleet manger My best car buying experience ever. No bs games or additional accessories, fast easy and friendly what alse can I ask for. THANKS DAVID PETROSYAN & HO My best car buying experience ever. No bs games or additional accessories, fast easy and friendly what alse can I ask for. THANKS DAVID PETROSYAN & HONDA OF PASADENA WILL Definitely recommend More

Chuck is an excellent professional and easily establishes a connection with his clients. He was very good in that he had all the info I needed when asked and never pressured me into buying. He was quick and a connection with his clients. He was very good in that he had all the info I needed when asked and never pressured me into buying. He was quick and helpful with everything from test driving to finding a car with the color we wanted. Before we left the facility, he took the time to review and show again all the features of the new car we were unfamiliar with, The whole experience was positive and pleasant. More