First impressions are everything to me and
First impressions are everything to me and unfortunately, mine was not satisfactory. We have purchased vehicles from Honda of Princeton and haven’t
First impressions are everything to me and unfortunately, mine was not satisfactory. We have purchased vehicles from Honda of Princeton and haven’t been let down by the sales team. The service department has provided a lackluster and disappointing experience. I have been dealing with headlight issues with my 2017 Accord Touring since the date of purchase and am very aware of the warranty issue with the DRL Strip (10 year replacement due to manufacturing issues). I made my first contact with HOP and was told a department needed to verify my VIN for the replacement. 3 days later, I hadn’t heard anything back and I had to call the dealership again (they weren’t aware of my situation when I called). Once again on 9/21, I explained my issue and that I knew it was covered under warranty; replaced multiple times in the vehicles life. They seemed unfamiliar of the issue but assured me they would take care of it. On 9/30 (nine days later), I had my appointment and when I drove in, my service advisor was super friendly and attentive. Before I stated who I was and why I was there, he questioned if I was there for the warranty headlight replacement, seemingly knowing of the common issue. About 30 minutes later, he advised me that the dealership does not have the part and it was not ordered. As a customer, I should not have to make numerous calls, hold the dealership accountable, spend my time waiting at the dealer or manage their parts inventory. This is a common issue and should not warrant the need to “verify” the issue especially when it is tied to the VIN which was provided twice.