Honda of Staten Island

After obtaining a good price from some NJ Honda dealers, i told the salesman from SI Honda John Gilani when he called me (originally i got a price quote from him), that i am not going to buy a car from him, i told the salesman from SI Honda John Gilani when he called me (originally i got a price quote from him), that i am not going to buy a car from him, but go to Nj (the price difference was $600). He then called me back again and offered the same price if i finance thru the dealer. I told him i can do that, but the only loan i will sign would be without prepayment penalty and time frame obligation. After contacting his finance department he called me back again and said, yes, you can come and make a deal. We came, brough $1,500 cash deposit and signed a contract. Suddenly John tells me that car is not ready and we will be able to pick it up on Monday (it was saturday). Ok. Monady, the manager calls me into his room and ask to sign a finance contract with 9% interest and 24 months lock up. I was speechless. I called this "smart" salesman and asked him to repeat what he promissed me. He said i am sorry, but i didn't know that this is the only one loan Honda offers. Before he was telling me depending on your credit history, you will be able to choose from many different produicts of loans we have. This was the first lie. I said i specifically mentioned the ONLY loan i will sign. When i tryed to cancel the deal and leave, the manager told me deposit is not refundable. What do i do? So now, the manager tells me if i pay them $550 more for the car, i can get any other loan Honda offers with no prepay penalty etc. Before the same manager told me that Honda has only one specific loan and i have no other choice, but after getting more money suddenly they created many other loans. The botoom line: these people are CROOKS, do even step inside this dealership!!!!! EVER!!! More

Sales person and sales manager was lying to me about "2 years license plate fee". charged me registration car fee of $68 and also $135 for 2 years license plate. I could not find anywhere on http://www.nys years license plate fee". charged me registration car fee of $68 and also $135 for 2 years license plate. I could not find anywhere on http://www.nysdmv.com/regfee.htm ( New York State Department OF motor vehicle) anything about this fee. Very disappointed. When he brought all paperwork’s , asked him to give me a receipt for $135, 2 years license plate fee, he refused to provide me this. here is exact phrase from NYSDMV "The fee to replace a set of two standard series plates and registration documents is $18.00." Replacement could not be mach less expensive than to get a new one. More

These people are fraud artists. I leased a Honda Civic from this dealer ship on August 30, 2006 and I am still waiting for my plates and registration. Granted I live in NJ so this is an out of state trans from this dealer ship on August 30, 2006 and I am still waiting for my plates and registration. Granted I live in NJ so this is an out of state transaction but it should not take over two months to complete. I am driving around with an expired temporary registration and if I was to get pulled over who knows what would happen. I am at the point where I don't know what to do. I called the dealership a 100 times to no avail and no one ever calls me back. I had to use a fake name to just to get a call back and then I was hung up on. If anyone can help please reply and let me know. These people should not be allowed to conduct business ANYWHERE! More

Buying a Honda at this dealership has to be the WORST experience I've ever had when purchasing a car. Not only are they deceitful, but they are dishonest, uncaring about buyers after the deal is made, a experience I've ever had when purchasing a car. Not only are they deceitful, but they are dishonest, uncaring about buyers after the deal is made, and care only about the profit. They do not return calls. Dissatisfied buyers are forced to return to the dealership again and again to either see the salesman that sold them the car, or to talk to management. No one is ever available or they are "busy." The salesman I had not only lied about the price, but added additional items into the deal that I failed to pick up on until after the signing of the contract. My fault, I know. When management was advised of a serious problem, they advised me that the awful salesman was already fired. Since the car had already been picked up and the deceit was not discovered until after that, they could do nothing. I will NEVER go near that dealership again and I make it a point to tell everyone I know that they should avoid the dealership at all costs. When you buy a Honda, you buy a great and reliable car. It's a shame that a new car like a Honda cannot be enjoyed because of deceit on the part of the Honda dealer. More

I was interested in Leasing a 2006 Honda Civic EX. After asking for dealer quotes online, Staten Island Honda replied asking me to contact them because they "had" the car I was looking for. I called and wa asking for dealer quotes online, Staten Island Honda replied asking me to contact them because they "had" the car I was looking for. I called and was given a quote. The amount was high and I asked if a better deal could be made. A new quote was offered to me ONLY AFTER ALL MY FINANCIAL INFORMATION WAS TAKEN. He said he would "check" and get back to me with a deal. We came to an agreement and it was going to take 1 to 2 weeks to get the car in. He took my credit card number for a deposit, gave me a vin number for my insurance. He called a week later and said the car CAME IN and to come the next day and sign the lease and transfer my insurance. The next day I called to verify time and so forth and was told EVERYTHING WAS FINE and to come. That day I got rid of my old car so that the plates would be free and transfered my insurance to the new car. When I showed up, they made me wait for the dealer for about half an hour, then he came out and said that the car that came in was in a different color by mistake, oh and by the way it was an LX and not an EX. Shocked not that a mistake was made but that he didn't warn me about it when I spoke to him on the phone I was outraged. All I could think about was that I got rid of my old car and there was no car waiting for me...It got worse, not only was there no car, there was no deal at all. The amount we agreed to on the phone didn't exit and he said I was declined by his banks. I became enraged about the entire situation and all they could say was "there is no need for unpleasantness and pointing fingers". They could try one last bank tomorrow in a last ditch effort to get me that lease, but the quote we discussed was only for Tier One credit and would not apply to me. I brought up the fact that none of this was mentioned on the phone and that all my information must have been taken for a reason and that I was lead to believe there were no problems. They just kept backtracking and making excusses. Its not their fault, he could not have possibly told me that...I stormed out and took my business to another dealer the very next day. DO NOT TRUST THEM!!!!!!!!!!!!! More