Honda of Staten Island

Recently bought a 2017 Honda Accord Touring from Honda of Staten Island. I live nearly two hours away and conducted most of my business over the phone with Lauren from BDC. Although they wouldn't budge on th Staten Island. I live nearly two hours away and conducted most of my business over the phone with Lauren from BDC. Although they wouldn't budge on their prices I still decided to go ahead with this vehicle because of the touring package and low miles. Lauren was excellent throughout the entire process! Edyta was quite fair in handling going over the car and giving us her time in a timely manner. Elias was kind enough to go over the car as well. My first impressions on the car were a little lower than expected due to the baseball sized dent, multiple hard scratches, and paint blemishes. I decided to test drive it locally as I couldn't take it on the highway, and it drove smooth! Being a used car I came to terms with the fact that it may not be perfect and may have some imperfections. Still, I kept an open mind and purchased the car for their asking price on paper. Papers signed, done deal. When I left the dealership for the two hour drive home, I couldn't help notice the terrible car vibrating and shaking as soon as we got on the highway! This occurred the whole time from 65-75mph(kept the car steady at 70mph). When I arrived home it turns out that three out of four tires are completely different and one of the tires has a bubble forming on the sidewall! The next day upon further inspection, it turns out that two wheels are damaged and bent!! Explains the tire bubble and shaking while highway driving. I immediately contact the dealership and no one had picked up the phone for two day. I left voicemails for Elias and got no response. The only contact I had was with Lauren in BDC through email. I was furious by how Honda of Staten Island sold me a car with bent wheels and a bubble tire! I accepted the imperfections of the car on the body, but had I known the wheels and tire damages, I would Never have bought the car! It's not likely one can see bent rims. This is a hazard to anyone on the road if god forbid the tire blew out, or if the tire was leaking more air. Since my four days of ownership the tire has already leaked air on me and the "Low Tire Pressure" light came on. This should be considered more than just a cosmetic defect, and instead is a safety hazard. I eventually got a hold of Delina, and was told that I purchased the car "as is" and they wouldn't replace the bent wheels or replace the bad tire. I was told to bring it down to service so they'd do an alignment...which does NOT help my bent wheels! I was told the vehicle was inspected prior to my purchase. The way I see it is one of two ways: 1- The dealership inspected the car completely and knew of the wheel/tire damage, lied to me and said it was good, then sold it to me..or 2- The dealership did not inspect it at all and just sold it to me "as is". This to me does not sit well at all. I can accept the cosmetic imperfections but this level of service and hospitality is unacceptable! All I want is the dealership to do is what's right and replace the damaged wheels and tire. My conversation with Delina just goes to show the dealership does not care for the safety of their customers. What a shame. I hope the dealership can take responsibility and replace the bad tires and wheels as it is a matter of safety according to the NHTSA. Overall, this dealership in particular does not live up to any Honda dealership standards that I have done business with in NY or NJ, not even close. More

I love to visit .this dealership. I leased a car 4 times I love to visit .this dealership. I leased a car 4 times from Honda Staten Island. This is my place. They are good people. The salesman, John G I love to visit .this dealership. I leased a car 4 times from Honda Staten Island. This is my place. They are good people. The salesman, John Gilani was very helpful and very knowledgable. He was quick with the paperwork and overall was the best. I'm happy with my new Honda LX 2020. The best price online for New York and New Jersey. More

Four years ago when we purchased our 2016 Honda Odyssey Elite we went to Jersey because Jersey dealerships at the time gave more competitive pricing. However, this time around when we plan to purchase a us Elite we went to Jersey because Jersey dealerships at the time gave more competitive pricing. However, this time around when we plan to purchase a used Honda Accord we decided to give Honda of SI a second chance. We can safely say their certified used cars prices now are competitive and they priced it well to sell fast. Edyta, our sales consultant is knowledgeable, patience and friendly and very easy to work with. It is rare for me to give high mark for any car dealership but I just had a very positive experience as we did not have to go back and forth playing cat and mouse game with the price. I would encourage local residents to check out Honda of SI first before venture out to other places. We got the car we love at a fair price and at the same time we help out our local community. It is a great feeling. New owner of the 2017 Certified Honda Accord EX-L, Mike & Sonia More

The worst dealership to get your car fixed. I had a 2002 Honda Odyssey and whenever I went for even something as simple as an oil change they always said I needed repair for something else. I never walked Honda Odyssey and whenever I went for even something as simple as an oil change they always said I needed repair for something else. I never walked out of there without paying for something extra. Finally I had enough and went to another dealer. Go somewhere else to get your car fixed and save yourself some aggravation. More

Irresponsible and unbelievably bad if not criminal behavior of Staten Island Honda management staff. I will never go to that service ever again. I made an appointment for Monday to bring my Honda Ody behavior of Staten Island Honda management staff. I will never go to that service ever again. I made an appointment for Monday to bring my Honda Odyssey in because there was some strange banging coming from the front of my car and I have a warranty . They looked at it and said we have to order some parts, you have to bring your car tomorrow - the next day - which I did. When I brought my car in the next day they told me, OH, it is a big job (two hours job) and they cannot do it the same day and I have to leave the car there and they will call me when ready, so I did. I left the car there and waited that day, and the next, day, and the next day and they never called me. On third day I went there (around 10am) to see what is going on and they said: "ok you car will be fixed today, the next car to be fixed will be yours." Nothing happened. After hours and hours of begging they they finally took my car inside at 3pm. I was so excited and happy thinking my car will finally be fixed but it never happened. After removing my car's front wheels and waiting for about an hour they told me that they ordered the wrong parts. I told them to put the wheels back and I left. After waiting for three days and night my car never got fixed. More

Please do not ever go to Honda of Staten Island. They will not only overcharged you at the sales, but the will then screw you at service. will not only overcharged you at the sales, but the will then screw you at service. More

My wife and I went to this dealership this past weekend. We are looking for a CPO Accord and test drove one. Their prices seem reasonable when compare to market but we were looking to knock off some more di We are looking for a CPO Accord and test drove one. Their prices seem reasonable when compare to market but we were looking to knock off some more discount but they were pretty much very firm with their prices and that was the reason we didn't walk away with our purchase that day. In term of our experience, Edyta was nice and not pushy and the sales manager Elias seems professional and respectful to us. We plan to revisit this dealer again to see their other inventories....perhaps we can strike a deal this time. Mike T More

Great Buying Experience This was one of my best car buying experiences in the many years I have been buying cars. Lauren, Edyta & Reggie in Finance provided great customer se This was one of my best car buying experiences in the many years I have been buying cars. Lauren, Edyta & Reggie in Finance provided great customer service. I would highly recommend buying a vehicle from Honda of Staten Island. More

Convient and Easy I had a great salesperson named Edyta Wozniak. She was excellent throughout the process. The dealership was closing the day before i went into the sho I had a great salesperson named Edyta Wozniak. She was excellent throughout the process. The dealership was closing the day before i went into the showroom due to covid 19 . Edyta did not rush me into buying the car I wanted and told me she would hold it for me If i didnt want it that that very day. She kept in contact with me throughout the dealership closing until it opened up again. She also gave me a great price on my 2019 Honda Insight EX, which 4 other dealerships couldnt come close to matching. Thank you very much Edyta for getting me into my first brand new car and Honda! More

Vladimir K appeared to be a straightforward, knowledgeable salesperson, easy to communicate with and ready to provide all the necessary sales related information. Thumbs up knowledgeable salesperson, easy to communicate with and ready to provide all the necessary sales related information. Thumbs up More