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Honda of Staten Island - Service Center

Staten Island, NY

2.8
27 Lifetime Reviews Review Dealership

27 Reviews of Honda of Staten Island - Service Center

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November 24, 2020

"My service visit was very fast and pleasant. My service..."

- abebev

My service visit was very fast and pleasant. My service adviser was Rob Daloia. He was very accommodating and efficient. The work was done in a timely manner. I was pleased.

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Recommend Dealer
Yes
Employees Worked With
Rob Daloia
November 21, 2020

"Excellent services. Elliot Lamboy was helpful and..."

- reyeske

Excellent services. Elliot Lamboy was helpful and knowledgeable of Honda products. He conveyed his messages to me in a professional manner. I highly recommend this dealership and the representative that assisted me.

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Recommend Dealer
Yes
Employees Worked With
November 21, 2020

"Very pleased with the service I received today at Staten..."

- Ray O Campbell

Very pleased with the service I received today at Staten Island Honda. Our service Rep Eliot Lamboy was absolutely amazing. He took care of all our issues and was very attentive to our specific needs. My family has owned at least one Honda since 1996. Over the years I’ve purchased from various dealership all over the tri-state, but I’ll only go to this location for service. I never feel rushed and each and every time I leave with a better understanding of my vehicle

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Recommend Dealer
Yes
Employees Worked With
Eliot Lamboy
November 20, 2020

"SI Honda is always the best! I had previously been..."

- mesposito521

SI Honda is always the best! I had previously been hesitant to go to any dealerships for service until I found Staten Island Honda. The employees are so clear and courteous, and continuously go above and beyond to make sure the customer gets the best experience possible. They are honest and always take such good care of my cars! Thom, Sam, and Rob have all been complete lifesavers these past few years. SI Honda continues to be the most professional and prioritizes the safety of its customers during these crazy pandemic times. I always recommend them!

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Recommend Dealer
Yes
Employees Worked With
Thom, Sam, Rob
November 16, 2020

"SI Honda fixed a problem that I’ve had for over a year..."

- joey.perrotta9

SI Honda fixed a problem that I’ve had for over a year with my infotainment system !! Thank you I am finally extremely happy with my Passport !!

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Recommend Dealer
Yes
Employees Worked With
October 14, 2020

"Worst service I've had in my life. Incompetent manager..."

- nikitav

Worst service I've had in my life. Incompetent manager did not allow me to speak to Honda rep that was currently at the service center and called me blind. Do yourself a favor and stay away from this dealership and service center, the service is terrible.

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Recommend Dealer
No
Employees Worked With
August 23, 2020

"The worst dealership to get your car fixed. I had a 2002..."

- jonesM

The worst dealership to get your car fixed. I had a 2002 Honda Odyssey and whenever I went for even something as simple as an oil change they always said I needed repair for something else. I never walked out of there without paying for something extra. Finally I had enough and went to another dealer. Go somewhere else to get your car fixed and save yourself some aggravation.

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Recommend Dealer
No
Employees Worked With
Gino
August 21, 2020

"Irresponsible and unbelievably bad if not criminal..."

- b.kolasinac

Irresponsible and unbelievably bad if not criminal behavior of Staten Island Honda management staff. I will never go to that service ever again. I made an appointment for Monday to bring my Honda Odyssey in because there was some strange banging coming from the front of my car and I have a warranty . They looked at it and said we have to order some parts, you have to bring your car tomorrow - the next day - which I did. When I brought my car in the next day they told me, OH, it is a big job (two hours job) and they cannot do it the same day and I have to leave the car there and they will call me when ready, so I did. I left the car there and waited that day, and the next, day, and the next day and they never called me. On third day I went there (around 10am) to see what is going on and they said: "ok you car will be fixed today, the next car to be fixed will be yours." Nothing happened. After hours and hours of begging they they finally took my car inside at 3pm. I was so excited and happy thinking my car will finally be fixed but it never happened. After removing my car's front wheels and waiting for about an hour they told me that they ordered the wrong parts. I told them to put the wheels back and I left. After waiting for three days and night my car never got fixed.

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Recommend Dealer
No
Employees Worked With
August 21, 2020

"Please do not ever go to Honda of Staten Island. They..."

- pmkatz64

Please do not ever go to Honda of Staten Island. They will not only overcharged you at the sales, but the will then screw you at service.

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Recommend Dealer
No
Employees Worked With
January 22, 2020

"they do not care for the customer"

- tom0212353

service dept is a rip off!!!!! i have purchased over 10 cars from them and i can not get any help from the sales rep[ that i bought mt car from

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Recommend Dealer
No
Employees Worked With
Other Employees : ala zubadi-service
Jan 30, 2020 -

Honda of Staten Island responded

Tom, we are disheartened to read this review. We strive to provide excellent service every time. We are sorry that your experience fell below these expectations. Please reach out to our Service Manager, Jeff Pasenko at jeff.pasenkoff@sihonda.com at your earliest convenience to further discuss this.

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