Honda of Stevens Creek

I went to maintain my car last week and asked them to fix my front wheels brake because I heard the 'gigi' sound when the car was moving. They finally charged me almost $1000 for only the brake repair, not i my front wheels brake because I heard the 'gigi' sound when the car was moving. They finally charged me almost $1000 for only the brake repair, not including the maintenance expense. I, of course, didn't let them do the repair and brought the car to a repair shop which only charged me $109. Don't you see the difference? Don't go there !! If you really need to, don't trust them at all, use your own common sense and judgement to offer them the work. If they see you accept their advice, they will be very greedy and give you all nonsense, unfair quote. More

I had driver side seatbelt problem with my honda accord 2004. I brought my car to the dealer located on steven creek and met Dann(forgot his last name)on Tuesday. I removed the seatbelt from the car and h 2004. I brought my car to the dealer located on steven creek and met Dann(forgot his last name)on Tuesday. I removed the seatbelt from the car and handed to him. at first he told me that honda will not cover because I removed it from the car. he took my seatbelt go around the shop and ask for someone approval. He came out and told me that honda will cover it. So, he made appointment on Wednesday and also ordered part for me. I showed up my appoinment hoping to have my seatbelt replace. Dann was off on that day so I end up meeting this guy (I totally forgot to get his name). he looked at me and said "NO..NO". we won't fix if you remove the seatbelt from your car. he made the big deal out of it and yelled around the shop. he talked to all the big bosses at the shop about my case. I told him that I will come back to see Dann because he was taking car my case. So, I went home and coudn't wait to see Dann. I came back on Friday and met Dann. I beleive he was prepared and ready to deal with me. I came in and explained to him about my case. all he told me is that "Honda will not cover your seatbelt". I was shocked but I didn't make big deal, I just want to get over it. So, I dealt with him that I want to buy the seatbelt if he can give me discount. He was ok and sent me to cashier. So, I ended up pay $150 for my seatbelt. I thought that was it and would not deal with these guys anymore. I coudn't beleive when I put the seatbelt in my car, the sensor is not working at all. I went back to the dealer and ask for exchange. They didn't even let me exchange or refund. I didn't even know the part is a non-refund item prior my purchase. I ask Dann if he could proof the part is good then I will happyily leave the store. He told me that Honda doesn't need to prove it and gave me all cappy lectures and asked me to pay $150 to diagnose my car if I want to fix the sensor. I have to pay $300 to fix my seatbelt. this is rediculous. I don't how honda doing business with those unprofessional customer service. All I can say "IF YOU NEED SERVICE FOR YOUR CAR, THIS IS NOT A PLACE TO GET THE SERVICE" More

Walked onto the lot and was suggested to work with Steve. Steve is a salesman with integrity, no pressure, up front and honest. It was a busy night, Steve told us when there were delays in getting in line Steve is a salesman with integrity, no pressure, up front and honest. It was a busy night, Steve told us when there were delays in getting in line to have the finance guy look at our offer. We appreciated that. What happened next was rather insulting, although, I know it's just business. Steve had to be the messenger... we were completely lowballed (by $6000) with our trade-in. He stated that they do not go by the "blue book" values. So, my question is, why is it posted for consumers to see? Stunned, we left and Steve lost a sale. If you're going to go to Honda of Stevens Creek, definitely work with Steve. Easy going, knowledgeable and honest (what more can you ask for in a sales guy). And beware of the "haggling" you have to deal with, I just don't have the tenacity to deal with that kind of business. My trade in was a Saturn, and wanted to drive something different. But, due to my less than perfect experience with Honda of Stevens Creek, I will be purchasing another Saturn which was Plan B. More

Stevens Creek Honda,San Jose Ca I went car shopping Stevens Creek Honda,San Jose Ca I went car shopping this weekend and a friend told me to ask for the Internet department. He's a dealer rater als Stevens Creek Honda,San Jose Ca I went car shopping this weekend and a friend told me to ask for the Internet department. He's a dealer rater also and may have read it on someone Else's review so whoever you are thanks. To finish the story We went in and Steve helped us not only find the exact car but also get us a great rate. He said they use CUDL and it sends our application over to a bunch of credit unions instead of banks. We got a really great rate as the credit score was a little low but we pay everything on time. We left really happy and overall one of the easiest deals. My thanks to other Dealer Rater's for the tips to make it work out. More

We received a price over the internet from South Bay Honda. They didn't have the car we wanted on the premises so we went over to Honda of Stevens Creek to see the car in the color we wanted. When appro Honda. They didn't have the car we wanted on the premises so we went over to Honda of Stevens Creek to see the car in the color we wanted. When approached by salesmen, we told them we had gotten this price from South Bay. They told us that South Bay salespeople were "liars" and that they could not give us that price. We were appalled that they would outright use that word. We were really put off by these guys. When it turned out that indeed the South Bay salesperson never came though with the car, let alone the price (she didn't even show up for our appointment) we went back to Honda of Stevens Creek. On the day we were to pick up the car, the car was to be on the lot. My husband and the salesperson had to drive to another lot (took about 1 hour round trip) to get the car. Then we sat down to finalize the sale. We had the price that the sales person quoted us. The sales person told us that the manager said it was too low. We were down there ready to buy based on the agreed on price. The sales person was a nice guy but he apparently should not have quoted a price he couldn't deliver on. It may be the game they play, make it the managers fault. In any case, the difference was about $150. The manager asked "are you going to walk away from the car you want for $150?" Indeed we did. They were dishonest. We will ever return there. We bought the car from Anderson Honda for the same price basically but the process was open, honest and straightforward. More

I have bought a used Acura from this dealership that was previously owned in the State of Florida. It is still my car, and there have not been any mechanical repair issues. Also, the price is reasonable. previously owned in the State of Florida. It is still my car, and there have not been any mechanical repair issues. Also, the price is reasonable. There was something I liked about the salesperson. However, when it turned out that the vehicle did not have a spare tire, he followed instructions and took one from one of their other automobiles for use in mine. If I am not mistaken, that was the end of my dealings with him. He said he was seeking employment elsewhere. The person who processed the paperwork evidently had a preference for Cantonese, Mandarin, or something else. I purchased a warranty through him, but eventually cancelled within a 60 day period. I only elected the insurance minimums and added comprehensive coverage with a $500 deductible. Leaving almost immediately to drive to the mid-west, I still did not have an official license plate. After driving further than halfway across the (contiguous) country, I went to the carwash. The next day, I observed faint scratches throughout the car's paint. Subsequent inquiry through an attorney general's office lead to the impression that the service did not cause the damage; but unmasked a previous carwash-type problem(s). Fortunately, insurance still provided ~ $1,300, and I saved the claim through multiple winters. (In the nearer future, a new policy with a lower deductible would pay $3,000+ for hail damage). When the warranty trial ran out, I asked about a different priced option but communication skills were once again lacking from the dealership. After reviewing the materials sent to me, I did not buy. After at least two months, I was still waiting for my title and plates. It was difficult to complete tasks such as transferring the balance from the lender, or to register the vehicle. I did get pulled over for this once--before I knew that traffic violations are classifed as minor misdemeanors. Sales service was ineffective. Honda of Stevens Creek promptly obliged a recent request for records. I remain satisfied with the value of the purchase. My feelings may have been otherwise if I had not observed the missing spare, or elected comprehensive coverage. More

Tried again to purchase a car using our Capital One (no restrictions Blue) check and was told we had to fill out a credit application. They told us on the phone they accept the check but when we got there restrictions Blue) check and was told we had to fill out a credit application. They told us on the phone they accept the check but when we got there they changed their story. We drove 4 hours for nothing. Another dealer trying to attach a back up loan just in case the check doesn't go through. ANOTHER SCAMMER! We just got up and left. AWFUL CUSTOMER SERVICE! T.J. was nice but left to make deliveries during my call to Capital One. They had a young sales associate take over and poor kid didn't know what was going on. The Manager was a big liar (I forgot his name). Be CAREFUL buying a car from this dealership!!!!!! More

I bought a used car from this dealership and i am so sorry. They sent this car out knowing it was bieng bought for my daughter. I specifically said I needed something that she would not get stranded in sorry. They sent this car out knowing it was bieng bought for my daughter. I specifically said I needed something that she would not get stranded in and she has had nothing bur problem. I tried to back out after noticing the air was not cooling on test drive. then I was called repeatedly to say the car had been through certified inspections. i finally relented after being told I could drive the car for a month and bring it back if any problem well from the radiator bieng full of slush , brakes going out, noises, needing new air conditioner condenser all within the first month. all they did was replace the condenser and now are giving me the run around the transmission is out!!!!! More

My husband and I were looking for a car for our daughter. We found a pre-ownd 97 Saturn coupe on their lot. The sales associate stated that it was a trade-in and that "they only keep the best cars to sell We found a pre-ownd 97 Saturn coupe on their lot. The sales associate stated that it was a trade-in and that "they only keep the best cars to sell...the rest (implied the ones that need work) go to action". He continued to say that the car had been totally looked over by the service department and was in tip-top condition. We test drove the car, liked it, and purchased it. The finance guy actually echoed what the salesman had said, that the car was completely checked out and that they only kept the best for re-sale. On the way home over Highway 17 both the oil and the temperature lites went on. When we got it home we realized the the oil was really old and obviosly hadn't been changed in over 10,000 miles and that there was hardly any coolant in the radiator. Upon further inspection the hoses not easily visable needed replaceing and the brake fluid was very low. There wasn't even any wiper fluid! What exactly did theur service department do? My husband was a mechanic while putting himself through school, so he was able to spend an entire day servicing the car. My daughter drove it for a week and the alternater went out and the battery needed replacing. This has been a nightmare. Countless hours have been spent on this lemon! What burns me is that we went to a "reputable dealer" to avoid this type of rip-off. We could have easily taken our chances at one of those from-the-auction mini dealerships...but we wanted reliability for the price we could afford. We will NEVER patronize Stevens Creek Honda and will tell anyone who will listen what a bunch of liars work there. More

We decided to buy Honda Odyssey. My wife stopped by on weekend, drove the car, and was given "estimated" price range. It was on the good side, and few days after we showed up together with the intention t weekend, drove the car, and was given "estimated" price range. It was on the good side, and few days after we showed up together with the intention to close the deal. I also asked about financing options. Once sales person sow my "monthly salary" figure on the application, he changed this tactic completely. He came with price offer ~$3,000 higher then he promised before. When I asked what happened he answered "you should be ashamed to bargain with this type of income". Obviously, we left this dealership w/o car and with very bad feeling. I'm not recommending to use this dealership services to ANYONE! More