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106 Reviews of Honda of Tenafly - Service Center
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September 07, 2019
Replace Tire Had an appointment to have a replacement tire put on my car. The dealership had to call the tire insurance carrier to be sure it was covered, should Had an appointment to have a replacement tire put on my car. The dealership had to call the tire insurance carrier to be sure it was covered, should it have to be replaced. 3 hours later I left the dealership. 1. I had an appointment 2. They had the tire in stock 3. My car was parked in front of the service area for more than an hour before they looked at the tire 3. They claimed they had to wait an hour to get approval 4. Once approved, it still took almost an hour to get my car I could have changed the tire myself in about 10 minutes. More
by MD
Employees Worked With
Alex Fermin
Helpful August 23, 2019
Service from sales Extremely helpful with my current problem - I had a flat helped me immediately concerned with my experience offered future help Felt extremely c Extremely helpful with my current problem - I had a flat helped me immediately concerned with my experience offered future help Felt extremely comfortable made my experience tolerable More
by Jaboggie
Employees Worked With
Steuben Vega, Mohammed Ammar
August 22, 2019
BEST Customer Service experience I have received from here! I am writing a review to express my appreciation for the excellent customer service which I received from Mohammed during an unexpected mechanical fa I am writing a review to express my appreciation for the excellent customer service which I received from Mohammed during an unexpected mechanical failure of my car. Mohammed was warm and accommodating and understood my needs in an urgent matter. I hope that this is the kind of service that will be present in the store always, as I have been using this dealership for more than 6 years and this is the first great customer service experience I have experienced here. Thank you Mohammed, we appreciate your help throughout our car issues! More
by rr9115
Employees Worked With
Mohammed Ammar
July 25, 2019
Horrendous I had previously leased a brand new 2019 Honda Accord back in February. Now in July it has been nothing but issues. I have had the same problem for th I had previously leased a brand new 2019 Honda Accord back in February. Now in July it has been nothing but issues. I have had the same problem for the entire month of my radio taking several minutes to turn on when the vehicle is turned on. I have ALREADY sent the car in TWO times for it to be fixed and after both times I was told the problem was resolved and that was not the case either time. I still have the problem nearly everyday of my radio not turning on. This is completely and utterly unacceptable. The service team who’s job is to fix issues like this and ensure me that any other problems I may have in the future will be taken care of has completely let me down. I will now have to send my car in for a THIRD time to attempt to fix this issue. I have been left without a car for a total of 4 days already because of this and not only that but I have had to use my own personal time to take 4 unpaid days off from work. Now I will have to be without my vehicle for more time and I will have to take more unpaid time off from work. This is my first time owning a Honda and dealing with Honda of Tenafly and this most certainly will be the last time I will ever do business with them. They have completely lost every bit of trust and loyalty I had put in the dealership. If I was able to return the car tomorrow and get out of this lease I would do it without a second thought. More
by Jdallago
July 24, 2019
maintenace service/ customer service Mr. Mohammed very nice to all customers we are customers talking about him at the waiting area how good he give us service, calm, easy, feel that we Mr. Mohammed very nice to all customers we are customers talking about him at the waiting area how good he give us service, calm, easy, feel that we are part of the team at honda. i would like to give him an EXCELLENT REVIEW well job done. THANK YOU you have excellent courteous employee like him. I will highly recommend again and again HONDA OF TENAFLY!!!! thats why i purchase 2 honda in this company i will buy againin the future and tell my friends to come and buy at your dealeship. again THANK YOU MOHAMMED AMMAR. More
by love4d28
Employees Worked With
Mohammed Ammar
July 23, 2019
Better than average Everything was great except for service waiting room. Only one small tv playing news but the other larger tv was playing the same HONDA commercial ove Everything was great except for service waiting room. Only one small tv playing news but the other larger tv was playing the same HONDA commercial over and over again. I was told that management requested this. Now I think all of us waiting for our cars to be completed by service already have a Honda and would appreciate the availability of CHOICE while spending 2 hours waiting. Your Bagels and coffee are great and I thank you for that. See you next time Please get rid of this advertisement We don’t need to be brainwashed . Thank you Mohammed for getting me out ON TIME. More
by Haight123
Employees Worked With
Your shuttle driver. Tom. Is a great guy also, Mohammed Ammar
July 19, 2019
Life Saver Nobody likes to get there car serviced, but I was lucky enough to run into a class act named Vega. My car ac was not working and I use an oxygen tank Nobody likes to get there car serviced, but I was lucky enough to run into a class act named Vega. My car ac was not working and I use an oxygen tank to get around, they repaired my vehicle free of charge. It was a great relief to see a dealership with a heart, thank you Vega and tenafly! More
by John K
July 17, 2019
Very good buying experience. Follow-up and service -- poor! Purchasing the car went well. I got a good price and the sales person, Lynn Gerber was very nice to deal with. However, from the beginning, I've ha Purchasing the car went well. I got a good price and the sales person, Lynn Gerber was very nice to deal with. However, from the beginning, I've had one problem after another with the car. Some are related to the Accord (poor and unreliable electronics) and some to the dealership. I've had to go to the dealer more times in the 4 months I've owned the car than in all my 10 years with my Accord TSX. The car was delivered with grease on the door and it took a couple of visits to finally get it off. The tire monitor kept registering low pressure when the tires were okay. Since the system doesn't give you the actual pressure, it means getting out of the car, even in the middle of the night in the rain, to do a manual check. When I brought it in, they said the tires were okay, but the system was "sensitive." I love that in my wife, not so much in my car. There's nothing they could do, so this will be an ongoing problem. My phone doesn't hook up well with my car. They've checked it out a few times and could only say it was a problem with the phone or with the connector cord. In considering the symptoms and after consulting with Verizon, this seems unlikely. It's probably a problem with the car's electronics. A door edge guard was poorly installed and fell off. It took a couple of visits and many hours wasted to get it done. At my first appointment, I waited close to an hour and a half past my appointment time to get the car in. Then they said they didn't have the part in stock, even though it had been ordered and I called the day before to make sure it was in, and they said it was. They have no loaner cars and the shuttle service is unreliable. I suggested that for all the days and hours I had been wasting because of the poor product and service they allow me to either return the car (so I could get the Subaru I should have gotten), or provide a courtesy extended warranty on my tires. Their only response was to say they couldn't do anything for me and that they were sorry for the problems they had caused. A terrible experience all around. This is my last Honda, and I certainly would never return to this dealership. More
by Yitz
Employees Worked With
April 25, 2019
Steuben made fixing my car so easy ! I got into an accident a few months ago and Honda offered to fix it for me and they made it so easy for me. Steuben helped me through the whole thing I got into an accident a few months ago and Honda offered to fix it for me and they made it so easy for me. Steuben helped me through the whole thing , including driving with me to their body shop and making sure I was taken care of every step of the way ! He is the absolute best , couldn’t be more pleased with his service, best salesman & now friend ! More
by Ericabussanich
Employees Worked With
Steuben Vega
April 07, 2019
The way service should be when you visit your service center I found the service department to be polite and knowledgeable. I brought my 2015 Acura ILX in for a A,1,2 routine maintenance and received the utmost I found the service department to be polite and knowledgeable. I brought my 2015 Acura ILX in for a A,1,2 routine maintenance and received the utmost respect while doing so. My car was serviced in an efficient and effective manner. I wanted to take a moment and acknowledge the departments efforts, so I spoke with Craig the service manager to express how pleased I was with my experience. Craig was polite, respectful and very happy to hear his department provided me with such a great experience. I want to personally thank Craig and his team of advisors (especially Elyssa and Mohammed) for a job well done. I will definitely be returning to Honda Of Tenafly for future services. More
by 1BADKAT126
Employees Worked With
Craig Kupiec, Mohammed Ammar, Elyssa Toribio
