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Honda of Valley Stream - Service Center

Valley Stream, NY

4.6
3,197 Reviews
Call Service Center (516) 758-5396

3,197 Reviews of Honda of Valley Stream - Service Center

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January 19, 2024

I had a 10:30 APPOINTMENT for an OIL CHANGE, I WAITED 3. 5 HOURS before I got my car back, even though people who came after me, paid and left before I did. I’ve NEVER waited that long for an oil change in More

by MFPCF
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Martinez, he informed and apologized 2x before I got the car back.
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Jan 25, 2024 -

Honda of Valley Stream responded

We have been trying to reach you. We sincerely apologize for the extended wait time and wanted to be able to speak with you about it over the phone. Please reach out if you feel the need to discuss this further. Take care.

January 19, 2024

Clean, spacious and well appointed waiting area with Wi-Fi , TVs with complimentary coffee and tea. Ms. Torres, the service representative was polite, informative and professional. More

by RESTOF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Honda of Valley Stream responded

Thank you for taking the time to share your thoughts. We're delighted that you found our waiting area welcoming and our service representative, Ms. Torres, to be knowledgeable, and professional. If there's anything more we can do for you, please feel free to reach out. We appreciate your feedback and look forward to exceeding your expectations in the future.

January 19, 2024

He was very knowledgeable and professional and polite and I am very well please with my car and the service More

by dinaboodie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Billingsley, Eduardo Balza, Daniel Sanchez
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Jan 22, 2024 -

Honda of Valley Stream responded

Thank you for your kind words! We're delighted to hear about your experience with our staff. We're glad you're very pleased with your car and the service provided. If there's anything else we can do for you or if you have any future needs, please don't hesitate to reach out. We appreciate your trust and look forward to serving you again.

January 18, 2024

Excellent service from beginning to end. The Service Advisor was attentive and knowledgeable of my car’s maintenance needs and answered all of my questions. More

by y.rodgers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Singh, Kevin
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Jan 19, 2024 -

Honda of Valley Stream responded

We appreciate your feedback on the service you received. Our team is always happy to help assist you with your needs and answer questions you might have. If there's anything more you need, please feel free to reach out. We value your input and are committed to providing top-notch service in the future.

January 18, 2024

Great place to have your honda service and very friendly and knowledgeable employees that explain everything step by step. More

by Cliveemanuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Honda of Valley Stream responded

Thank you for choosing our service department. We appreciate your feedback and kind words. Please reach out if you need anything or have any questions. We are here for you and look forward to seeing you again.

January 16, 2024

The service at Honda of Valley Stream is excellent. It is very easy to schedule and appointment and the staff is extremely nice. There is practically no wait time. More

by NESTI1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Honda of Valley Stream responded

We're thrilled to hear that you had an excellent experience with the service at Honda of Valley Stream. Making it easy for our customers to schedule appointments, providing a friendly staff, and minimizing wait times are all priorities for us. Your satisfaction is important, and we appreciate your positive feedback. If there's anything else you need or if you have additional comments, feel free to let us know. Thank you for choosing Honda of Valley Stream!

January 16, 2024

Clara was professional and knowledgable of her job. ...recommended a few things that mine car may need service. But over all i was in and out. quick service I like it. More

by h49romero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Honda of Valley Stream responded

We're pleased to hear that Clara provided you with professional and knowledgeable service during your visit. Recommendations for potential service needs are always helpful, and we appreciate your positive feedback. If you ever have more questions or need assistance in the future, feel free to reach out. Thank you for choosing us, and we look forward to serving you again!

January 16, 2024

This service center is always pleasant to visit. It is also kept clean and organized. More

by MAB2579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Lancaster
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Jan 17, 2024 -

Honda of Valley Stream responded

We're thrilled to hear that your visits to our service center are always pleasant! Your positive feedback about the cleanliness and organization is greatly appreciated. If there's anything specific you'd like to share or if you have any further comments, feel free to let us know. Thank you for your continued trust and for choosing our service center!

January 16, 2024

Convenient due to it’s near me, clean and the employees are professional and kind. Brianna and Kevin answered all my questions with patience and happy got all necessary service done. ;o) More

by amaliarentasschoop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin, Brianna, Rudy
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Jan 17, 2024 -

Honda of Valley Stream responded

We're delighted to hear that your experience with us was convenient and positive! It's great to know that our location, cleanliness, and professional and kind employees, Brianna and Kevin, contributed to your satisfaction. We appreciate your feedback and are glad they could answer all your questions and ensure your necessary services were completed. If you have any more questions or need assistance in the future, feel free to reach out. Thank you for choosing us!

January 16, 2024

Excellent service overall. Mark was very attentive and helpful. Much faster than expected. Thank you. More

by gtsilverstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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Jan 17, 2024 -

Honda of Valley Stream responded

We're delighted to hear about your excellent service experience! We're glad that the service was much faster than expected. If you have any more feedback or if there's anything else we can assist you with, feel free to reach out. Thank you for choosing us, and we look forward to serving you again!

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