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Honda of Valley Stream - Service Center
Valley Stream, NY
3,233 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,233 Reviews of Honda of Valley Stream - Service Center
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January 31, 2024
Brandon, in the service department is incredible. He goes above and beyond to provide me incredible service. He's a good listener and he understands. He goes above and beyond to provide me incredible service. He's a good listener and he understands. More
by A. Yarde
Verified CustomerEmployees Worked With
Brandon Martinez
January 31, 2024
The staff was very helpful and accommodating. I was provided with drop off and pick up service from Green Acres Mall I was provided with drop off and pick up service from Green Acres Mall More
by QueenNY
Employees Worked With
January 31, 2024
The staff make sure you feel like family. There explains what going to your vehicle. I like that. There explains what going to your vehicle. I like that. More
by MARKTY11
January 31, 2024
I had the worst horrible experience going to Valley Stream Honda today. I have been going to Valley Stream Honda from when it was South Shore Honda and today was my worst experience, I ever experience Stream Honda today. I have been going to Valley Stream Honda from when it was South Shore Honda and today was my worst experience, I ever experience in all my 26 years of going here. I brought my 2019 Honda Pilot Elite into Honda on December 26, 2023, because all the security feature lights on the vehicle came on. I took it to Valley Stream Honda where I was told that it needs a full diagnosis to see what the problem was. I was later told that after the complete diagnosis that the fuse in the front windshield window camera needed to be replaced because the fuse was damaged. I said alright my vehicle was there for 2 days and I spent close to $2,000 for my vehicle. Not even 30 day later my vehicle cuts off and had to be towed back to Honda of Valley Stream where I was told that now it needs a radiator, fan cooling system and the motor cooling system. When I ask to speak to the manager, I was told there is no manager in today. They finally allowed me to speak to the assistance manager Mark Swakinski when I explained that the car was here less than 30 days ago and had a complete diagnosis why didn't this get diagnose, he tells me that it's not Honda fault and if you go to the doctor and he tells you that you are completely fine and have a heart attack the next day is it the doctor's fault. Actually, yes because there are warning signs when a person gets ill just like there are warning signs when your car is going to break down. So, I don't understand how a complete and thorough diagnosis was done on my vehicle and less than 30 days later I am paying close to $2,000 again and it's no one fault. I don't see how an assistant manager can be so condescending to this matter especially when I'm a woman with a terminal illness and trust me there are always warning signs to everything. More
by Tgittens
Employees Worked With
Mark Swakinski
January 30, 2024
Clara Torres service was average. Provided updates and answered my questions. The safety and quality of the work performed at this service center is beyond poor. If major work is p Provided updates and answered my questions. The safety and quality of the work performed at this service center is beyond poor. If major work is performed, I have to return my car to fix something that was not done correctly. During my last service my battery was not reattached correctly to my car. This resulted in a 911 call and fire department coming to release me from my car after the power failed. More
by PROCES1
Employees Worked With
January 30, 2024
Efficient, thorough friendly service. Came in and car was taken right away they even found a nail in one of my tires that they fixed. Reasonable cost also. Came in and car was taken right away they even found a nail in one of my tires that they fixed. Reasonable cost also. More
by Keesha75
Employees Worked With
I don't remember the name
January 30, 2024
The service is execellent and very Professional. i was updated on the problems with my while I was waiting i was updated on the problems with my while I was waiting More
by colingermaine7171
January 29, 2024
It provides great service, the environment is friendly. Clara Torres is great keeps me up to date with service my car needs. Clara Torres is great keeps me up to date with service my car needs. More
by webb2351
Employees Worked With
