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Honda of Valley Stream - Service Center

Valley Stream, NY

4.6
3,197 Reviews
Call Service Center (516) 758-5396

3,197 Reviews of Honda of Valley Stream - Service Center

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December 14, 2023

Every time I go to get my car serviced, I am satisfied. EXCELLENT customer service. The service manager and their people are so knowledgeable in the cars and what it needs. They do a great job with serv More

by scshepherd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Honda of Valley Stream responded

Thank you for your glowing review! We're thrilled that you're consistently satisfied with our service and find our team knowledgeable about your car's needs. Providing excellent customer service is our priority, and it's fantastic to know that you've experienced just that. We appreciate your trust in us and look forward to continuing to exceed your expectations!

December 14, 2023

Clean, friendly, curious and considerate of my time. Completely explained my cost and offered a payment plan. More

by LOUISETURNER11691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Billingsley, Jorge Ron-Suarez, Eduardo Balza, Daniel Sanchez
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Dec 20, 2023 -

Honda of Valley Stream responded

hat's wonderful to hear! We aim to provide a clean, friendly environment while being considerate of our customers' time. It's great that we could offer a clear explanation of costs and provide a payment plan that worked for you. If there's anything else we can assist you with, please feel free to reach out. Thank you for your kind words!

December 12, 2023

Marcel kept us informed when there was a delay with our service. Extremely confident with his attention to us. More

by KATHYG33P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Balza, Daniel Sanchez
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Dec 12, 2023 -

Honda of Valley Stream responded

That's fantastic to hear! Marcel's commitment to keeping you informed and his attentiveness truly shine through. We're thrilled that you had such a positive experience despite the delay. Your satisfaction is our priority, and we're grateful for your understanding. If there's anything else we can do for you, please don't hesitate to reach out!

December 12, 2023

I scheduled service appointment online in late PM and it was available next morning. Advisor was very clear about waiting time and I was offered shuttle service to drop me home which I declined for my own More

by M Munir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez
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Dec 13, 2023 -

Honda of Valley Stream responded

We're sorry to hear about your experience at Millennium Honda. It's incredibly frustrating to schedule an appointment and then face such a disappointing situation. It seems like Honda of Valley Stream was able to provide a much smoother and efficient service for you. We're glad that our team could accommodate your service needs promptly and offer alternative options like the shuttle service. If there's anything specific you found particularly helpful or any suggestions you have for us to further enhance our services, please let us know. We strive to provide excellent service experiences, and your feedback is incredibly valuable in helping us improve. We appreciate you choosing Honda of Valley Stream and hope to serve you even better in the future!

December 12, 2023

Waiting for four hours for basic maintenance was very off putting. Luckily the wait room is comfortable. More

by Ph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Honda of Valley Stream responded

We apologize about the extended wait time. It is something we are continuously working on improving. If you feel you need to discuss this further, please reach out to Willie: 516-812-5302 or Antwone: 516-285-6655 extension 134.

December 12, 2023

The dealership is ok. They could be better. This is my second Honda vehicle from this dealership. Treatment should be better. More

by FAITHFUL.GO@verizon.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Honda of Valley Stream responded

Your feedback is important, and we're committed to making sure your experience improves. If there's anything specific you'd like to see changed or improved upon, please let us know. We value your loyalty and want to ensure you receive the treatment you deserve as a valued customer.

December 12, 2023

Marcel is the best . He’s always there whenever I have an issue with my car. More

by SAMSUPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Honda of Valley Stream responded

Marcel's dedication is invaluable. We appreciate your trust in us and will let Marcel know about your kind words. If you need anything else or have more feedback, feel free to reach out. Thanks for being a valued customer!

December 12, 2023

Excellent service courtesy and respect not a long wait clean waiting area excellent customer service More

by MDELLIOTT2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Honda of Valley Stream responded

It's wonderful to hear about your experience! Providing excellent service, a clean environment, and minimal wait times are our top priorities. We're thrilled that you found our waiting area to your liking and that our team treated you with courtesy and respect. Your satisfaction is our goal, and we're here whenever you need us. Thank you for choosing us!

December 11, 2023

My appointment was at 845am. My car was not complete until 1130a. When I was told only 1hr 30mins. It was just an oil change More

by ericerica24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Dec 12, 2023 -

Honda of Valley Stream responded

We are sorry for the extended wait time you experienced during your recent visit. We aim to provide accurate time estimates. Your time is valuable, and we sincerely apologize for any inconvenience caused. Please reach out if you need to discuss this any further to Willie: 516-812-5302 or Antwone: 516-285-6655 extension 134.

December 10, 2023

Price of an ordinary oil change went up drastically And customers was not previously informed . More

by ERROL.JEROME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Report | Print
Dec 12, 2023 -

Honda of Valley Stream responded

We understand your frustration, however our cost of a fully synthetic oil change is on par with the pricing at other car service providers. Additionally, all of our customers are asked to sign their work order which indicates all pricing prior to any work being done on the vehicle. They are welcome to turn down service at that time. If you feel you need to discuss this matter further, please contact Willie: 516-812-5302 or Antwone: 516-285-6655 extension 134.

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