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Honda of Valley Stream - Service Center

Valley Stream, NY

4.6
3,252 Reviews
Call Service Center (516) 758-5396

3,252 Reviews of Honda of Valley Stream - Service Center

Sort by
December 12, 2023

The dealership is ok. They could be better. This is my second Honda vehicle from this dealership. Treatment should be better. More

by FAITHFUL.GO@verizon.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Honda of Valley Stream responded

Your feedback is important, and we're committed to making sure your experience improves. If there's anything specific you'd like to see changed or improved upon, please let us know. We value your loyalty and want to ensure you receive the treatment you deserve as a valued customer.

December 12, 2023

Waiting for four hours for basic maintenance was very off putting. Luckily the wait room is comfortable. More

by Ph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2023 -

Honda of Valley Stream responded

We apologize about the extended wait time. It is something we are continuously working on improving. If you feel you need to discuss this further, please reach out to Willie: 516-812-5302 or Antwone: 516-285-6655 extension 134.

December 12, 2023

Marcel kept us informed when there was a delay with our service. Extremely confident with his attention to us. More

by KATHYG33P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Balza, Daniel Sanchez
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Dec 12, 2023 -

Honda of Valley Stream responded

That's fantastic to hear! Marcel's commitment to keeping you informed and his attentiveness truly shine through. We're thrilled that you had such a positive experience despite the delay. Your satisfaction is our priority, and we're grateful for your understanding. If there's anything else we can do for you, please don't hesitate to reach out!

December 11, 2023

My appointment was at 845am. My car was not complete until 1130a. When I was told only 1hr 30mins. It was just an oil change More

by ericerica24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Report | Print
Dec 12, 2023 -

Honda of Valley Stream responded

We are sorry for the extended wait time you experienced during your recent visit. We aim to provide accurate time estimates. Your time is valuable, and we sincerely apologize for any inconvenience caused. Please reach out if you need to discuss this any further to Willie: 516-812-5302 or Antwone: 516-285-6655 extension 134.

December 10, 2023

Price of an ordinary oil change went up drastically And customers was not previously informed . More

by ERROL.JEROME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Report | Print
Dec 12, 2023 -

Honda of Valley Stream responded

We understand your frustration, however our cost of a fully synthetic oil change is on par with the pricing at other car service providers. Additionally, all of our customers are asked to sign their work order which indicates all pricing prior to any work being done on the vehicle. They are welcome to turn down service at that time. If you feel you need to discuss this matter further, please contact Willie: 516-812-5302 or Antwone: 516-285-6655 extension 134.

December 07, 2023

Whole experience was pleasant, waiting area spacious and clean, all service workers were friendly and ready to help. More

by eelrap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2023 -

Honda of Valley Stream responded

We're thrilled to hear that your experience with us was pleasant and that you found our waiting area comfortable and clean. Our team strives to create a welcoming environment, and we're delighted that our service workers were friendly and helpful. If you ever need anything else in the future, please don't hesitate to reach out. Thank you for choosing us!

December 07, 2023

Short and Sweet very nice I was in and out. Everyone was very nice and patient. More

by msdhyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica , Daniel Sanchez
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Dec 08, 2023 -

Honda of Valley Stream responded

Glad to hear you had a smooth visit! We aim to make things easy, and our team is always here to help. If you need anything else, just give us a shout!

December 07, 2023

The wait was so long, three hours for an oil change. This could be managed easily. Fortunately, I brought my laptop and did some work. The waiting room is good and coffee was nice. More

by raigaganraj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Honda of Valley Stream responded

We apologize for the extended wait time. We take all reviews and comments seriously and are working on shortening wait times.

December 06, 2023

The best experience I ever had with dealership, Clara has been very helpful thank you. More

by teng725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Honda of Valley Stream responded

We're overjoyed to hear about your exceptional experience! Clara and the team strive to provide top-notch service. Thank you for choosing us, and if you ever need anything else, we're here to help!

December 06, 2023

The dealership was clean and the wait time wasn’t long everyone I dealt with was professional More

by DYMPLES221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Honda of Valley Stream responded

Thanks a lot for sharing your experience! We're thrilled that you had a smooth and pleasant visit. If there's anything else we can do for you in the future, just let us know. We appreciate your kind words!

Dec 07, 2023 -

Honda of Valley Stream responded

Thanks a lot for sharing your experience! We're thrilled that you had a smooth and pleasant visit. If there's anything else we can do for you in the future, just let us know. We appreciate your kind words!

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