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Honda of Valley Stream - Service Center

Valley Stream, NY

4.6
3,205 Reviews

3,205 Reviews of Honda of Valley Stream - Service Center

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June 13, 2023

I change oil at valley stream service storethis week, service is very fast and great! More

by RICKYXIAO13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Honda of Valley Stream responded

We are so pleased to have exceeded your expectations and look forward to working with you again.

June 12, 2023

I have used Honda's Valley Stream, NY service center for decades. It provides excellent service, a friendly, professional staff, and timely, reliable service. More

by PAMELAMCD1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
Jun 13, 2023 -

Honda of Valley Stream responded

Thank you for the outstanding review. We appreciate it and you! Please let us know if there is anything that we can do for you.

June 12, 2023

My 2nd visit to honda of valley stream and the service is exceptional car is ready when they say it will be ready and explains everything that was done to my car. Thank you will be visiting again More

by MS.CREQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Billingsley
Jun 13, 2023 -

Honda of Valley Stream responded

Thank you for the outstanding review. We appreciate it and you! Please let us know if there is anything that we can do for you.

June 08, 2023

Great service, excellent technical communication from the staff. My vehicle was quickly serviced and the attention to detail was great. More

by ejgerar61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Honda of Valley Stream responded

We are so pleased to have exceeded your expectations. Thank you for the time you took to let us know how we are doing. We hope to be able to work with you again in the future. Please reach out if you need anything.

June 07, 2023

Does not honor service appointment times. Waited two and a half hours for routine oil change. Two managers just stood around talking to each other. More

by ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willie Mejia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Honda of Valley Stream responded

Honda of Valley Stream values every one of our customers and their time. We work very hard to complete the highest quality of work in the least amount of time possible. We apologize again for the long wait and hope that you will give us another opportunity to earn your business.

Jun 08, 2023 -

ms responded

Thank you for responding. Unfortunately, your apology is empty. Please explain what steps will be taken to avoid this re-occurring problem of inexcusably long waiting times. I see that you have received many 1 star reviews because of this problem and it is time for you to take action. As a loyal Honda owner, I would like to return, but only if you resolve this longstanding issue. M.S.

June 07, 2023

He was very friendly and informative. He told me what I needed to do to take care of my car efficiently. More

by GIDDIE128
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Honda of Valley Stream responded

We appreciate your business and the time you took to leave this review. Thank you for recognizing Willie for his hard work. We look forward to working with you again in the future. Please reach out if you need anything.

June 07, 2023

Very difficult to get in touch w/our advisor. We r now trying to get our money back for the cost of the tow truck. We have roadside assistance but when we called the receptionist/ who ever answ More

by ccorwin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Sanchez
Jun 20, 2023 -

Honda of Valley Stream responded

We apologize for the negative experience you recently had at our dealership. We value our long term, as well as, our future customers. Please reach out to our Service manager, Willie Meija, to directly speak to him further about this matter at 516-812-5302.

June 07, 2023

A very professional and nice experience and one I would reccommend to others. The waiting room was clean and inviting, Regards2 More

by prrshark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Honda of Valley Stream responded

We are so pleased to have exceeded your expectations and look forward to seeing you again. Please let us know if we can do anything for you.

June 06, 2023

Everthing was great. All interactions were very professional. It made for a pleasant repair day. More

by oneunderk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Honda of Valley Stream responded

We appreciate your review of our service department. We pride ourselves on our professionalism and customer service. Please reach out if there is anything else that we can do for you.

June 06, 2023

Service dept does not honor appointment times. Took 2 1/2 hours for routine oil change. It's a headache every time I go there for routine maintenance but this was the longest wait time. It takes m More

by ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Rosenthal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Mejia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Honda of Valley Stream responded

Honda of Valley Stream values every one of our customers and their time. We work very hard to complete the highest quality of work in the least amount of time possible. We apologize again for the long wait and hope that you will give us another opportunity to earn your business.

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