Honda of Valley Stream - Service Center

Marcel and the ladies at the desk are all super! The mechanics all care and try to help us! The mechanics all care and try to help us! More

I was completely happy and satisfied with the service from Honda of valley stream. Job well done. from Honda of valley stream. Job well done. More

Excellent, great communication, streamlined. Unlike other dealers, you never feel like unnecessary services are being pushed on you Unlike other dealers, you never feel like unnecessary services are being pushed on you More

Quick appointment time, took care of the problem by the end of business, Manager was great to work with answered all questions, and quick response from left messages. end of business, Manager was great to work with answered all questions, and quick response from left messages. More

Honda omg I love them, Marcel in the service department everybody should go to him he’s the best and he’s a people’s person…………I am keeping my car because of the service I get everybody should go to him he’s the best and he’s a people’s person…………I am keeping my car because of the service I get More

They let you know you’re apart of the Honda hustle… but not the family. not the family. More

Service advisor was knowledgeable and very helpful. Mr Marcel is honest and great at what he does. Mr Marcel is honest and great at what he does. More

I received a transmission system problem warning alert on my 2017 Honda pilot. I brought the car in for service and later received a phone call from service representative, Brandon. Brandon made assumptions my 2017 Honda pilot. I brought the car in for service and later received a phone call from service representative, Brandon. Brandon made assumptions about prior service and was not able to explain why the technician recommended a certain repair. After answering Brandon‘s questions and asking questions of him, I did not have any confidence in the recommended course of action. I advised Brandon not to do any of the work and that I would pick up the vehicle. While at the cashier paying almost $200 for a diagnosis that Brandon stated may not even fix the issue, I asked for any documentation to let me know what diagnostic tests were performed. Brandon came over and rudely stated that I had to pay the fee. I agreed that I would pay the fee, but that I wanted to know what work was done to figure out why they wanted to flush the atf three times. (The atf was changed approximately a year and three months prior). after going home and doing my own research, I found a technical service bulletin (17–014). According to the TSB, a software update was recommended as well as flushing the ATF three times. The software update was never mentioned by Brandon. Further, according to the TSB the work appears to be covered under a warranty of eight years or 80,000 miles, which ever comes first. My vehicle has approximately 45,000 miles and is approximately 5.5 years old. More

My 2nd time to this site. Fantastic services, decent price and very professional, will definitely go again, thumbs up to Clara from Service, impressed with her professionalism Fantastic services, decent price and very professional, will definitely go again, thumbs up to Clara from Service, impressed with her professionalism and all the best experience. More

Quick and efficient service. I understood what was wrong with my car and the options to fix it. I understood what was wrong with my car and the options to fix it. More