Honda of Valley Stream - Service Center

This experience was great. The attention is good., with courtesy and respect. Thanks very much for your efforts. The attention is good., with courtesy and respect. Thanks very much for your efforts. More

Once it was confirmed the parts were in stocked, everything went exactly as promised!! Communication was wonderful!! everything went exactly as promised!! Communication was wonderful!! More

A pleasure to do business with always since purchasing my Honda's. Never a problem and always accommodating! Honda's. Never a problem and always accommodating! More

We were delighted with the service and we were done in an hour and half. The scheduled service and software upgrade were completed on the idle. hour and half. The scheduled service and software upgrade were completed on the idle. More

Professional, explained all work being done as well as price. Kept in contact with me while my car at the dealer. price. Kept in contact with me while my car at the dealer. More

I love their excellent, quick and courteous service that was given by everybody I dealt with. was given by everybody I dealt with. More

Even with an appointment at 7:30 am, I still waited almost 3 and 1/2 hours for an oil change, inspection, and 2 recalls which all that was needed was a computer update. I had to ask if my cat was done almost 3 and 1/2 hours for an oil change, inspection, and 2 recalls which all that was needed was a computer update. I had to ask if my cat was done at 10:45 and the service rep Brandon was like ohh ummm ohhh yeah its done. If I hadn't asked I would have been sitting there longer!! And this isn't the first time..this happened the last time too but instead of calling my cell or even walking over to the waiting area to call my name...the service rep was calling my home number!!! That was another 4 hour ordeal for an oil change! More

The issues with my vehicle was misdiagnosed and I was given an incorrect pickup time of a couple of days. That time eventually became over three weeks. The initial service advisor ignored over 20 calls f given an incorrect pickup time of a couple of days. That time eventually became over three weeks. The initial service advisor ignored over 20 calls from me and I had to call the manager multiple times to get someone to call me back. I would never recommend anyone use Honda of Valley Stream for service. Some Irony - While I had to wait weeks for a call-back regarding my car which was sitting there without being serviced, I got 3 calls and texts in the last few days asking me to rate them good on this survey. Just shows where their priorities are. Never Again! More

I've been a customer for about 16 years. For the last few years I have not passed my inspection and mechanics can't find the issue with my car. I have brought it in several times with a ch For the last few years I have not passed my inspection and mechanics can't find the issue with my car. I have brought it in several times with a check engine light on and still they cannot find the problem so every year for the last few years I am told go drive the car at 56mph for 15 minutes without breaking and come back. Every year it takes many tries to do this since of course NYC highways are always busy but eventually I get it done. Also, mechanics are working on my car but yet Honda has to charge me separtely the hourly fee for every item that is done. Ridiculous, why can't everything get done in an hour or two and charged. Last year I paid a little over $2,000 for service and most of that was for service for each item done. My records will confirm my years with this service department and what I have ridiculously paid. The manager Willie Mejia proceeded to talk to me as if I was a dumb female, big mistake. I no longer recommend this service spot. When Sam was manager it was definitely a great place. Unfortunately many of the mechanics and staff have left due to changes that were not for the best. The greeters and Marcel are great but sadly the place is not customer friendly anymore. Disappointed in how a faithful customer has been treated and I hope others realize this is not the place to go. More

Was very good, professional and kind. Excellent service. Looking forward to seeing you soon. Best regards. Excellent service. Looking forward to seeing you soon. Best regards. More