Honda of Valley Stream - Service Center

I am always taken care of whenever I take my car to get serviced from sales Dept to service Dept, even the mechanics. serviced from sales Dept to service Dept, even the mechanics. More

I've only been to Honda of Valley Stream twice. The service thus far is pretty good and the waiting area is comfortable. service thus far is pretty good and the waiting area is comfortable. More

I was fortunate enough to find a 2022 Honda CRV at Honda of Valley Stream, even during the short inventories caused in part by the chip deficits. Steve Calderone in Sales was gracious and patient, even as I of Valley Stream, even during the short inventories caused in part by the chip deficits. Steve Calderone in Sales was gracious and patient, even as I anxiously called him each week to find out the status of the vehicle that I had put the down payment on. Once the vehicle arrived (within the promised time frame) things moved quickly to delivery. I am very pleased with the sales department, especially give the difficult inventory conditions they were operating under. The car had a vibration and loud rattle at speed after I took delivery and I had to bring it back for service with only 700 miles on it. I ended up waiting 4-5 hours while they did their trouble shooting. It's very difficult to pinpoint the source of a vibration in any complex product, especially one with so many individual parts so I should not have been surprised that it took so long. Willie, the service manager, was clear and patient as he explained the steps they took to locate the issue. Once found, they effected the repair and road tested it in about 30 minutes. Kudos to Willie and Kevin for their outstanding customer service that day. Thanks - More

Work was performed in a timely manner. Delivered as promised. Will be sure to return. promised. Will be sure to return. More

I brought my 2003 Honda Civic to have slipping in the transmission checked out and to see why the key sometimes wouldn't start the car plus a few more minor things. I met Martin the advisor and went over transmission checked out and to see why the key sometimes wouldn't start the car plus a few more minor things. I met Martin the advisor and went over what needed to be done and left. When he called me thre were very few useful answers; when I pickup the car, the report we went over was not very helpful. The only thing that was resolved was my back window worked now. After paying 4 x $150 diagnostic totaling $651 I left and went next door to the parts dept to have a key cut because I only got one from the previous owner. To my surprise the new key corrected the starting issue and the car started fine. I had to pay $97 for this new key. The following day when I started the car and let it worm-up the check engine light came on. (This has not happened before) and the engine was struggling to stay on. I had to drive in 1st gear to my mechanic who luckily was near by. This is a Honda dealer I don't think all this should be allowed to happen to me for a car your company built... Overall I just felt like I came to the dealership, got a lot of talk, paid a lot of money and got very little to show for it. PS you also need a system for customers to self service and find out what's going on with there car while it is in the shop. Pepboys a much less sophisticated company than Honda has this... When I drop my car off at Pepboys I can check and get messages telling what's going on and when I will be ready. When I dropped my car off with you I felt like it went into a black hole and came out on the other side with very few answers or results and a hefty bill. More

The last two experiences I’ve had at Honda of Valley Stream Service Center have been extremely bad. I brought my CRV on for an oil change and the tech managed to crash my car into something causing dama Stream Service Center have been extremely bad. I brought my CRV on for an oil change and the tech managed to crash my car into something causing damage to my lights and body of the car. It was fixed by Honda, but that shouldn’t have happened at all. And recently I had the oil in my HRV changed, and after getting on the highway I noticed that my hood wasn’t closed all the way. It could have flown open and caused me to crash. I’m seriously rethinking of visiting another Honda service center as this level of carelessness by the techs is reckless. In my almost 30 years of dealing with Honda of Valley Stream I’ve never had this experience. More

This is a very friendly dealership customer service is top notch. Provide great advice on your car. top notch. Provide great advice on your car. More

The reps are all great and knowledgeable. Very polite and courteous. A plus on staff. courteous. A plus on staff. More

The person that attended to my needs was thoughtful, and caring. He explained everything to me in a clear manner. Wait time was approximately 1 hour to service my car. Thanks so much for all that you do. Ho caring. He explained everything to me in a clear manner. Wait time was approximately 1 hour to service my car. Thanks so much for all that you do. Honda of Valley Stream More

Easy process & every one was friendly & attentive! Mr willie was so pure & nice to me. willie was so pure & nice to me. More