Honda of Watertown

I was financing a certified used Honda CRV from Danbury Honda. I was unhappy with the size after my family kept growing. I wanted to look into trading my CRV for the Honda Pilot. I wasn't looking for any Honda. I was unhappy with the size after my family kept growing. I wanted to look into trading my CRV for the Honda Pilot. I wasn't looking for anything fancy, but a truck I would feel safe in. My CRV is an amazing truck and I've never felt safer driving on my own than I did with my CRV. That means the Honda brand was staying with me. I truly only went in for a test drive, because I was unsure with our budget we would be able to afford a new truck...used or otherwise. Right away Phil came over to ask us if we needed help: He was not pushy or obnoxiously overbearing and made an impression right away. Phil built his rapport with us without making us feel obligated. He also immediately put us behind the wheel of a 2012 Honda Pilot. He gave recommendations, but didn't push for the higher end car. I loved this truck. The ride was smooth, the truck was large but not too large for me to handle, and the ecofuel option makes for a wonderful and surprising plus. Newly married buying a new car is a joint decision. My husband and I were afforded the privacy to make our decision and not feel pressured. My two children were with us in selecting the car and while they are very quiet and well behaved Phil made it a point to include them in everything. This made a large impact on my children. The wait in purchasing a new car has never been fun, but Phil was fast and efficient. He also helped us trick our kids as we had told them we could not afford the car. That made the experience that much better. He even took a picture of their faces when we told him the truth. Priceless family memories and of the whole experience that meant the most to me. Chase: What can I say about Chase?? The man is truly a funny man. When financing anything it always feels like a chore or puts undue stress on a person. Chase did not make it feel that way. I, personally, have a lower end credit score... not on the bottom but kind of in the middle. He did not look down on me or make me feel for one second he could not help me. Chase was very personable... not the robot that sits behind the desk. I also liked that the financing portion was done at the end of our trip here. It made me feel a lot more secure with my decision to purchase from this dealership... What I mean is that they didn't make me feel that my credit score was the only way I would get a new truck. I wanted that truck and they made sure it was feasible for me to have it with little to no stress for me or my husband. I also met a man names James. He was one of the service managers at the certified used car lot adjacent to the new car lot. He made it a point of coming over to us to explain that he would be looking over the CRV to ensure that I would be happy with the trade amount. The trade amount was more than reasonable and while he took away my old baby I felt that at least she was going to be taken care of. ** I did not see his name or picture listed, but he was a very nice man.** Overall best experience I have had buying a new car. I left with the truck I wanted, at a rate that I could afford, and everyone was happy. A-1 in the service especially considering they closed the doors at 6 and were still personable at 7:30. Great experience and when my least is up I will be coming back to Watertown Honda. More

I had an excellent experience with Phil Verini and Honda of Watertown. He was very professional, competent, personable and patient in taking the time to answer my questions and to fully explain everything. of Watertown. He was very professional, competent, personable and patient in taking the time to answer my questions and to fully explain everything. I also was impressed with Mike Canty who took the time to explain everything in detail so that I was fully aware of the many options available. As a result of this experience I would highly recommended Honda of Watertown More

The dealer first was not honest about the 2.9 percent financing. Then they told me it would be 5.9. Also they lost the title to the car they sold me. Lastly they put the incorrect vin number on my insura financing. Then they told me it would be 5.9. Also they lost the title to the car they sold me. Lastly they put the incorrect vin number on my insurance causing me to get a bill for 1400 dollars. More

This is the third time we have dealt with Phil Verini and Mike Canty for 2 leases in the past and a purchase - all new vehicles. We cannot begin to say how wonderful the experience has been each and every t Mike Canty for 2 leases in the past and a purchase - all new vehicles. We cannot begin to say how wonderful the experience has been each and every time. The professionalism and patience they exhibited was remarkable. Phil Verini took the time to answer any and all questions. From the inception of walking in the door to the completion of the purchases has been nothing but a wonderful experience. Mike Canty explains everything in detail to us in reference to financing and gives up opportunities for various financing options. He explains everything so we can make an informed decision of our financing options. When the time comes for another purchase, we will be certain to be back to see Phil Verini and Mike Canty! Thanks for a wonderful experience and we love our vehicles! More

I made an appointment to have my Safety Restraint System checked in March. It was determined that it was under warranty and that the driver's seatbelt buckle was the problem. They did not have the part and checked in March. It was determined that it was under warranty and that the driver's seatbelt buckle was the problem. They did not have the part and it would have to be ordered. It is now June, and I have not been notified that the part is available. However, I have been contacted several times to have MORE service done to the vehicle. They are after money and not concerned about customer safety. More

I usually do not like sales consultants at car dealerships. I think Chris was honest and down to earth and he changed my views about car salesmen!!!! We bought a car and had fun doing it. dealerships. I think Chris was honest and down to earth and he changed my views about car salesmen!!!! We bought a car and had fun doing it. More

I went there knowing what I wanted, what I wanted to pay and Mike and Phil make it very easy and comfortable for me. I even had my daughter there and we were there quite a while, she in only nine. The staf and Mike and Phil make it very easy and comfortable for me. I even had my daughter there and we were there quite a while, she in only nine. The staff made it very comfortable and enjoyable for her. Phil explained everything to me, Didn't rush me and answered every question I had. I would definatly refer my friends and family to the Watertown dealership. Great experience and great car. More

Very easy to work with with lots of info behind what they say. Made car buying a good experiance. Thanks again, and will recommend to any person I know. say. Made car buying a good experiance. Thanks again, and will recommend to any person I know. More

I have always gone to Honda of Watertown for service on my civic and have always had very friendly service. Everyone is always willing to answer any question you may have and you are always greeted with a my civic and have always had very friendly service. Everyone is always willing to answer any question you may have and you are always greeted with a smile. Since I've always liked there service department I decided to look for CRVs there. Jim was very friendly got me right into one to test drive it. He answered all my questions and if he didn't know he made sure to ask someone that did know. I would definitly recommend you go there for your next car purchase. More

Jim was very professional in dealing with us. Everything was above board - no talking one thing and then presenting another. There were no surprises. we met with Jim in the morning and drove home in our new was above board - no talking one thing and then presenting another. There were no surprises. we met with Jim in the morning and drove home in our new ride that afternoon. It was a pleasant experience. More