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Honda of the Avenues - Service Center

Jacksonville, FL

4.7
3,016 Reviews

3,016 Reviews of Honda of the Avenues - Service Center

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January 08, 2024

Robert Howard is the best Service Advisor I could ever hope to have. He was very detailed in his explanation of what things that needed to done to repair my vehicle. More

by Mike Maharaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2024

Fast and reliable service every time. I was assisted and aware of services performed in a timely manner. More

by prissya55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcellis
January 07, 2024

Josh was awesome. Very helpful, worked us into the schedule since we were on a time crunch very professional. More

by ilansaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh in service
January 07, 2024

They are people of and stand by their word! Prays Father! Amen 🙏 hallelujah Go ahead…say His name. It’s okt More

by RCKCARRIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lakes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crista Poynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2024

All was good. Took a little longer than expected but no problem. The service rep was real busy. More

by JHDAVIS19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lakes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crista Poynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2024

Bobby Howard promised my car by 5pm and then he left without telling me so I had to find out who was in charge of my car. Af 5pm I finally located the person that was put in charge of my car and they sa More

by KATHYC5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Lakes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Howard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Crista Poynor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2024 -

Honda of the Avenues responded

Thank you for sending in your review about your experience. I'd like to apologize on behalf of Bobby as he is normally great with communication with his clients. The starter was ordered for your vehicle and arrived the next day, hence why it took a day and half. While we do try to keep parts in stock for our clients, it's hard to keep every part for all the makes and models out there. We do value your business and obviously fell short of achieving excellent. Again please except our apology for not delivering excellent service. Crista Poynor Service Director

January 06, 2024

First Time at this dealership and the experience was great. Josh was very nice and helped greatly More

by alexajchavez715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua duty
January 06, 2024

Had a good experience getting my car service at Honda of of the avenues. Will be back. More

by retrofuturistic1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lakes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kent Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crista Poynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2024

They were all very nice told me my car would be ready in 2 and a half hours and was done before that. Which usually never happens! More

by AIMDUNN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista Poynor
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2024

Quick service and my service advisor Gage was friendly and went above and beyond to resolve my issue More

by northfacearshad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage Goodman
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