Honda of the Avenues - Service Center

My advisor, Marcellus, was very helpful and friendly. He explains things without being patronizing. The waiting rooms at clean and the popcorn is yummy. He explains things without being patronizing. The waiting rooms at clean and the popcorn is yummy. More

Dan Dietrich was wonderful to work with, we came back to him when we needed new tires. him when we needed new tires. More

Very disappointing service department. The service manager had to get involved to handle the recall. It’s frustrating that everytime I come for service- I feel like a number on the wall a The service manager had to get involved to handle the recall. It’s frustrating that everytime I come for service- I feel like a number on the wall and that there is always a new service advisor I get assigned to. I have always been a Honda owner- but I’m beyond frustrating and have stopped referring people to Lou Sobh Honda of the Avenues. Maybe other Honda locations are better- but I’ve never been so over Honda! My sales girl- who also is no longer working at this location- sold me the service contract. I have always had a service contract on all of my Hondas (since 2000)- this locations service advisors obviously do not know how the service contracts work as I am presented with pricing and services I need on my vehicle. Loosing Josh stodel in the service department and bill Roger’s- service manager- has been a huge detriment to your department. Over the years, I have sat on survey panels to assist Honda, done commercials for you and highly recommended Honda of the avenues as I have felt they were family. This is no longer the case- which saddens me, but I will be looking at other options when purchasing my next vehicle. More

Mira was very friendly, efficient and knowledgeable. My car was promptly serviced and cleaned , while I enjoyed coffee in the waiting room. My car was promptly serviced and cleaned , while I enjoyed coffee in the waiting room. More