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Honda of the Avenues - Service Center

Jacksonville, FL

4.7
3,002 Reviews
Call Service Center (904) 893-3415

3,002 Reviews of Honda of the Avenues - Service Center

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November 14, 2023

Mira was the best! She was so kind and a pleasure to work with! I highly recommend this Honda dealership! More

by sabrina.anne.harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mira
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November 14, 2023

I like how they have split the express service away from the regular service department. It has speed up service times and reduced lines. Online booking is great. Service writer kept me in the loop the enti More

by blfoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Easley
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November 14, 2023

Randy Lewis was very friendly, helpful & professional. Appointment was easy to schedule, handled promptly upon arrival, & I was notified as requested when ready. The young man who greeted me at my car was More

by SANDY.LEON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lewis, Service
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November 14, 2023

Took 2. 5 hours and did not alert me as to why until at checkout. Did not properly place and secure the hub caps of the car and one was lost on the drive home More

by austin.fay2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Lakes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Howard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Crista Poynor
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Honda of the Avenues responded

Hi Austin, Thank you for submitting your review. I just tried calling you and left a message. Please give me a call at your earliest convenience. Thank you Crista Poynor Service Director 904-370-1290

November 14, 2023

Eric did a great job advising on service needs for my visit. He was also right on the time to perform work while I waited at the dealership. More

by tasab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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November 14, 2023

I forget the man that help me’s name but he was friendly and courteous. It was one of the best experiences I’ve had at this location More

by jason54122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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November 14, 2023

Great customer service. Fair prices. Honest advisors. I would recommend HOTA to anyone. Thanks! -Happy customer More

by APLASKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista Poynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JD
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November 11, 2023

Our experience at Honda Of The Avenues was outstanding/excellent due to the personal attention and professional service which resulted in outstanding results for our daughters 2016 Honda HRV. More

by JMHernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista Poynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Deitrick
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Nov 11, 2023 -

Honda of the Avenues responded

Thanks so much for the 5 star review and especially the kind comments recognizing our staff. We certainly appreciate your business and look forward to serving you in the future. Hope your daughter is enjoying her HR-V. Respectfully, Scott Williams General Manager

Nov 13, 2023 -

JMHernandez responded

🚘👍

November 11, 2023

No general feelings or extended experience regarding my recent service visit. Chose dealship foe being convenient to my home. More

by W38STORIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Dietrick
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Nov 11, 2023 -

Honda of the Avenues responded

Thank you for your review. We'll definitely strive to get 5 stars next time and everytime. We certainly appreciate your business and look forward to serving you in the future. Respectfully, Scott Williams General Manager

November 11, 2023

The service department is very knowledgeable and efficient. They definitely know what they’re doing. More

by juche9899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daxavier
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Nov 11, 2023 -

Honda of the Avenues responded

Thanks so much for the 5 star review and especially the kind comments recognizing our staff. We certainly appreciate your business and look forward to serving you in the future. Respectfully, Scott Williams General Manager

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