Honda of the Avenues - Service Center

Waited for 2 hours for an oil change. Lack of communication from the service dept. to the service advisor who told me the car was ready but it wasn't. back to the waiting room. When I Lack of communication from the service dept. to the service advisor who told me the car was ready but it wasn't. back to the waiting room. When I asked why it took so long the answer was that a new guy was training. No comp, nothing. By the way this was my first time at your service center, I will be seriously be rethinking going to another location. More

This is probably the worst dealership I’ve ever had the displeasure of taking my car to for service. I brought my van to them because it had 2 recalls that needed to be completed and our rear entertainment displeasure of taking my car to for service. I brought my van to them because it had 2 recalls that needed to be completed and our rear entertainment center was not working. I also asked them to take a look at the drivers side sliding door handle, because the handle had recently stopped working. They fix the recalls, and my warranty covered the rear entertainment center (thankfully) but they said the door handle was because it was opened too hard once and broke the thing that catches. Was going to be $400 to fix that and we said “no thanks” because we couldn’t afford to fix it at the moment. I go to pick the van up, only to find out that we’re being charged $200 just for them to look at the handle and tell us it was broken. I was shocked, to say the least, but was forced to pay them so we could get our van back. No matter how much I pleaded and tried to explain how we didn’t fix it because we can’t afford to, so we also can’t afford to pay $200 for the pleasure of being told the door knob was broken, they wouldn’t budge. You would think with the amount of work they were paid to fix the recalls and replace the rear entertainment center, they wouldn’t force us to pay for something that we already knew, but they were heartless. They said too bad, I had to pay the $160 diagnostic fee no matter what. On top of that, they even tacked on a shop supply fee, even though we didn’t use anything, for some reason, which brought the total to $204, literally just for them to tell us the door knob was broken (we already knew that) and they would repair it for $400. Avoid this service department like the plague. They will do nothing but nickel and dime you over every tiny minutiae of a “diagnostic request”, even if there are already multiple repairs they are being paid for. Disgusting. More

Bobby is obviously well trained. He was professional, explained things clearly, told me all the costs up front, helped me find the best deals with current coupons. The waiting area w He was professional, explained things clearly, told me all the costs up front, helped me find the best deals with current coupons. The waiting area was spacious. I really like the carols in the showroom which allowed me to be productive while waiting for the car to be serviced. I am very happy with Honda of the Avenues. More