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Honda of the Avenues - Service Center

Jacksonville, FL

4.7
3,029 Reviews

3,029 Reviews of Honda of the Avenues - Service Center

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September 15, 2023

Great service for broken a/c unit. Warrant coverage highlighted by service rep! Great call; saved me a bundle. Very friendly and helpful people. More

by cmarineau1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
September 14, 2023

Paula was amazing in explaining and helping me get my car in and out before school pick up. More

by jbrc1006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula
Sep 14, 2023 -

Honda of the Avenues responded

Thanks so much for the 5 star review and especially the kind comments regarding Paula. .We certainly appreciate your business and look forward to serving you in the future. Respectfully, Scott Williams General Manager

September 13, 2023

I hate to say this because you're my favorite dealership, but your customer waiting rooms need updating they're pretty stark and worn. More

by WGMACKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avtar Ghuman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Honda of the Avenues responded

Thanks so much for your review. We are well aware and the entire store from the exterior to the interior is being totally renovated and updated. That includes the customer waiting areas with all new furniture and seating to better accommodate all our guests. Should be totally finished by mid October. We certainly appreciate your business and look forward to showing you the renovated store on your future visit. All our best! Respectfully, Scott Williams general Manager

September 13, 2023

Outstanding service , best dilership , expertise like nowhere else. Helpful knowledgeable staff and they take care of their customer needs. Overall big 100% More

by Miskan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avtar Ghuman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Gayle
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lakes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rory Broderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kent Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrus Kanyuira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Ganser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crista Poynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marshall Gerald
Sep 14, 2023 -

Honda of the Avenues responded

Miskan, thanks so much for the 5 star review and especially the kind comments regarding our entire team. We truly appreciate your business and looking forward to serving you in the future. All our best to you! Respectfully, Scott Williams General Manager

September 12, 2023

Randy was very quick and knowledgable. He explained what needed to be done and why More

by Jen Melo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lewis
Sep 14, 2023 -

Honda of the Avenues responded

Jen, thanks so much for the 5 star review and especially the kind comments regarding Randy. We certainly appreciate your business and look forward to serving you in the future. We wish you the best of everything. Respectfully, Scott Williams General Manager

September 12, 2023

Josh, "JD" was very helpful with servicing my Honda. The service was very timely and I didn't feel like I was pressured for services not needed. I will be making Honda at the Avenues my new dealership More

by Dana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Ganser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Honda of the Avenues responded

Dana, thanks so much for the 5 star review and especially the kind comments regarding Josh. We certainly appreciate your business and look forward to serving you in the future. All the best. Respectfully, Scott Williams General Manager

September 12, 2023

The advisor was excellent and keep me informed about my service. After completion of service and before payment, the advisor told me I need new tires. After getting replacement tires and returning home, th More

by hawkeye427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista Poynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Honda of the Avenues responded

Thank you for sending in a 5 star review. We truly appreciate your understanding and thank you for allowing us to rectify the situation. Thank you for your business and we look forward to seeing you again on your next service.

September 12, 2023

I had a terrible experience, needing to return numerous times to have things put back that were not after the initial repair, fixed, or replaced. I had to bring my car in an additional 4 times for repairs More

by mnkissel12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Lakes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Honda of the Avenues responded

Thank you for sending in your review. Clearly we dropped the ball and did not meet your expectations and truly do apologize for the mishaps that happened while you were in for service. While I understand a free tank of gas does not make up for lost time and frustration we thought that it would help with the inconvenience. Again, we do apologize and hope you will give us another chance in the future.

September 12, 2023

First time experience and they treated me like they knew me for years! Very helpful and friendly staff. More

by Georges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista Poynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Honda of the Avenues responded

Georges, thanks so much for the 5 star review and especially the kind comments regarding our team. We certainly appreciate your business and look forward to serving you in the future. All the best. Respectfully, Scott Williams General Manager

September 12, 2023

Always great service from Bobby and the technicians. We continue to bring both of our vehicles More

by JVBUTLER99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Honda of the Avenues responded

JV, thanks so much for the 5 star review and especially the kind comments regarding Bobby. We certainly appreciate your business on both of your vehicles and look forward to serving you in the future. All our best. Respectfully, Scott Williams General Manager

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