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Honda of the Avenues - Service Center
Jacksonville, FL
3,009 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,009 Reviews of Honda of the Avenues - Service Center
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September 30, 2017
Great! Service was great! Good customer service and very informative about future matenance needed for my vehicle. Nice guy. Clean dealership. Friendly emplo Service was great! Good customer service and very informative about future matenance needed for my vehicle. Nice guy. Clean dealership. Friendly employees. I will come back! More
by Minivan-chick
Employees Worked With
Josh Stodel
September 28, 2017
Bobby is Amazing I really appreciate Bobby. He is clear, makes options very understandable, both in terms of standard Honda guidelines and the impact to my specific v I really appreciate Bobby. He is clear, makes options very understandable, both in terms of standard Honda guidelines and the impact to my specific vehicle. I appreciate that he gives me options, information, and risk/ benefits, but never pushes specific service for my car. I really appreciate working with Bobby Howard!!! More
by C3542
Employees Worked With
September 28, 2017
Phenomenal Thorough, informed, excellent quality, and fast!! Evan took care of my Dodge and it is quite the toy to work on. My only mechanic (other than myself) Thorough, informed, excellent quality, and fast!! Evan took care of my Dodge and it is quite the toy to work on. My only mechanic (other than myself) from here on out. More
by ht4mhamilt
Employees Worked With
Evan
September 25, 2017
Poor customer service by Mr. Morales, Service Advisor I have almost 20K in mileage and have therefore been in for service 3 times prior (every 5K miles), each time at Lou Sobh's/Honda of the Avenues. I h I have almost 20K in mileage and have therefore been in for service 3 times prior (every 5K miles), each time at Lou Sobh's/Honda of the Avenues. I have the MasterTech maintenance plan, as well as gap coverage. In the 3 times I had gone in for service at Lou Sobh's/Honda of the Avenues, MasterTech paid for my oil & filter change and tire rotation. On 092317 I went in for another oil & filter change and tire rotation appointment. Mr. Morales, a service advisor informed me that I do not have the maintenance plan, but rather the gap coverage. Since I had already been covered by the MasterTech maintenance plan at 5K, 10K and 15K miles, he should have looked into it further instead of insinuating that THEIR finance department DUPED me when I purchased the car almost 2 years ago. I believe he needs more training in customer service and should have researched my case further. As someone working with the public/customers, he is expected to provide good customer service to every individual he is to work with. Possibly to recover from his faux pas, or just out of the goodness of his heart, I was not 'charged', and was informed that my car was ready. I think this gesture needs to be noted. I saw the Doug, the finance manager and was provided proof that I in fact, as had been noted on their service log and on previous visits, is under MasterTech Maintenance plan, not just gap. I provided the printout verification to Mr. Morales, who quickly 'updated and corrected' his computer's 'missing information'. More
by oemoo
Employees Worked With
Will Morales
September 25, 2017
Excellent Care & Attention from the Service Department On 9/21/17, Ryan gave me excellent customer care on my 18K routine maintenance service on my 2016 Honda HRV. Additionally, on 5/25/17, he also provid On 9/21/17, Ryan gave me excellent customer care on my 18K routine maintenance service on my 2016 Honda HRV. Additionally, on 5/25/17, he also provided the same quality care on my previous 11K routine maintenance service. He took the time to be sure I understood what needed to be done and why. I feel very comfortable with the service department at Honda of the Avenues. Gary (Gasper Timpone) & Josh Stodel also provided me with good customer care with previous service visits. More
by Cheryl
Employees Worked With
Ryan (Jonathan Esloon) and Gary (Gasper Timpone) and Josh Stodel
September 22, 2017
I trust Aaron & the mechanics! I know I will be taken care of and not taken advantage of!!! It is very important to trust that my car will be in great shape. I trust Aaron & the me I know I will be taken care of and not taken advantage of!!! It is very important to trust that my car will be in great shape. I trust Aaron & the mechanics . That is a great feeling. More
by Marcia50
Employees Worked With
Aaron. I don't know why he is not listed in service!
September 18, 2017
Service Bobby Howard is very professional and friendly. He always know how to explain any service that I need. I always be a customer at Honda of the Avenue. Bobby Howard is very professional and friendly. He always know how to explain any service that I need. I always be a customer at Honda of the Avenue. More
by suv04
Employees Worked With
September 17, 2017
Recall notice I came in with a recall letter. The service was quick and efficient. They analyzed the problem and explained the solution. They got me out in exactl I came in with a recall letter. The service was quick and efficient. They analyzed the problem and explained the solution. They got me out in exactly the amount of time they said they would. More
by judy1128
Employees Worked With
Josh Stodel
September 16, 2017
I think I'm done Superb job with the mechanics! Everything was going very well. My only exception was noticing that my vehicle was completed (seen it being parked) I Superb job with the mechanics! Everything was going very well. My only exception was noticing that my vehicle was completed (seen it being parked) I had to wait, and wait and wait, finally I was asked by the service secretary if I needed anything. I explained that my vehicle was done but I do not see my advisor. She told me that he was at lunch (understandable) but I do not need to wait until he returns before getting my car back. She said paperwork needs to be completed. I still was waiting, waiting, etc. finally with me hanging out by the service area, pacing, the same employee went to the service supervisor to let him know that I was not being completed. He sent someone over to my service advisor's desk to get my paperwork..... so it was NOT being finalized... they had not even attempted to be ready for me. After he got it they only took a few more minutes to let me know they were ready. The whole extra time took over an hour. I could have been doing many other things in that time. Bobby, even though was exceptional, should have told me that he was going to lunch and assigned it to another advisor/supervisor. More
by Donizzy
September 14, 2017
Quick and professional and friendly Especially with the storm on the way, they had my car done in a timely manner and were super friendly! Prices was extremely fair as well! Especially with the storm on the way, they had my car done in a timely manner and were super friendly! Prices was extremely fair as well! More
by Bergenlaurie
Employees Worked With
Bill Rogers Jr.
