Honda of the Avenues - Service Center

Outstanding Customer Service! Very pleasant experience overall. The customer service has significantly improved since the last two times I visited since I purchased my 2013 CRV at Very pleasant experience overall. The customer service has significantly improved since the last two times I visited since I purchased my 2013 CRV at this dealership. This tells me that they are listening to customer feedback/suggestions and I greatly appreciate this. I scheduled maintenance in advance during the weekday to avoid crowds. The attendant greeted me and promptly pointed me to Service Advisor. Steve W. made a great impression as he was hospitable, professional and very knowledgeable about what minimum needed to be done within my budget with an emphasis on safety concerns for periodic long-distance travel. He offered several options/packages and even agreed without hesitation to conference in my husband to agree on the suggested service. Both my husband and I appreciated that very much. He gave me the choice to either wait there for the estimated 3 hours or take advantage of the courtesy shuttle to go elsewhere. This service along and the cleanliness of the vehicle was impressive. Richard, the shuttle driver was awesome and promptly dropped me off within minutes so I could make the most of my day off and even offered to pick me up later if needed. He informed me of the pickup location and provided a business card with phone number. Upon early return, I enjoyed the short wait in the customer lounge where they provided everything from fresh coffee (including decaf), TV news, fruit, snacks and their yummy signature popcorn. THANK YOU HONDA AT AVENUES FOR TAKING CARE OF THE CUSTOMER WITH YOUR EXEMPLARY CUSTOMER SERVICE! YOU ROCK! More

Vehicle service Excellent service ever since i came to know its presence in the Philips Highway. I consistenly received great customer service with thorough feed bac Excellent service ever since i came to know its presence in the Philips Highway. I consistenly received great customer service with thorough feed back and kept me well informed of all the body work done to my vehicle. The ambiance in the shop is good with fast wifi access and drinks. Its great value of service and highly recommended. More

All smiles Had taken my 2014 Honda CRV for 2nd service, the reception was very courteous and Bobby calmly listened to my comments on the vehicle. I'm very satisf Had taken my 2014 Honda CRV for 2nd service, the reception was very courteous and Bobby calmly listened to my comments on the vehicle. I'm very satisfied with the work they did. Any the even good part is my Car was ready in an hour. Thank You Honda of The Avenues ! Keep up the good service !! More

They get the Job done with absolutely no extras They will do the Job required, but if you are looking for friendliness, timely updates, options for servicing, or good customer service this is not th They will do the Job required, but if you are looking for friendliness, timely updates, options for servicing, or good customer service this is not the place for you. My sales experience was good, but my service experience has not been. Little things are beginning to go wrong with my Honda and I immediately think "I don't want to deal with the service department" and I feel that I am losing confidence in the brand simply because of the service I receive. All this being said: I do love Rory Broderick! Every time I go in he greets me with a smile and he wasn't even my sales person. More

Oil Change I went in for my scheduled oil change, used the express service lane, and was out in an hour. I have purchased 4 vehicles since 2006 (two new Accords I went in for my scheduled oil change, used the express service lane, and was out in an hour. I have purchased 4 vehicles since 2006 (two new Accords, one new Odyssey, and one used Odyssey) from Honda of the Avenues and typically have them services at the service center. I will continue to do my business with Honda of the Avenues! Thank you! More

Used Certified Honda Civic I went in for my scheduled oil change, used the express service lane, and was out in an hour just as they said I would be. This is the third time I'v I went in for my scheduled oil change, used the express service lane, and was out in an hour just as they said I would be. This is the third time I've gone to Honda of the Avenues service center, I wasn't happy with the previous Honda service center I had been using. I will continue to do my business with Honda of the Avenues! Thank you! More

Fast and reliable service My husband and I enjoy your fast and reliable service everytime we visit. It was quick and easy to drop my car off and pick it up later. Thanks for yo My husband and I enjoy your fast and reliable service everytime we visit. It was quick and easy to drop my car off and pick it up later. Thanks for your help!! More

Great Service I am in and out in less than an hour for express service. Everyone is friendly, quick and efficient! i will continue to have service there and let my I am in and out in less than an hour for express service. Everyone is friendly, quick and efficient! i will continue to have service there and let my friends know. More

Excellent Service Honda of the Avenues service team provides quick and efficient service, and their Reps are always courteous and professional. They are always stick to Honda of the Avenues service team provides quick and efficient service, and their Reps are always courteous and professional. They are always stick to their word, and I am pleased to report that my car is always serviced and ready when promised. I am a long time customer here, and I only can say good things about this facility. More

Honda Pilot EXL 2013 Service Came in for an oil change. Also had wheel alignment and tire rotation. James was efficient and kept me up to date on service, He also ordered a rub Came in for an oil change. Also had wheel alignment and tire rotation. James was efficient and kept me up to date on service, He also ordered a rubber gasket for my cup holder inserts under warranty - rubber gasket is wearing and he will be calling when gaskets arrive. In the past, we always worked with Mike Morse (?) and he was the best service advisor we have ever worked with. We have a black 2003 Honda Pilot EXL, and traded our 2004 Honda Element for a white 2013 Honda Pilot EXL at Honda of the Avenues - we purchased the 2013 due to Mike's unsurpassed customer service and excellence in handling any and all issues with our 2003 and 2004 Hondas. More