Honolulu Ford

I came in for my scheduled service appointment and was greeted by my service advisor John. He reviewed my service request and directed me to the service counter to sign up for the shuttle to work. He aske greeted by my service advisor John. He reviewed my service request and directed me to the service counter to sign up for the shuttle to work. He asked me what time I needed my car back and true to his word the work was completed on time and he emailed me and estimate for future service/repairs. Tracey the cashier was extremely friendly and helpful, getting me signed up for the shuttle. Ari the shuttle driver took me and another customer to work and then picked me up at the promised pickup time. Jarrod, Jaye and Brianne greeted me when I came to pick up my car. They reviewed my invoice with me and provided me a copy of my cars report card. They also assisted me with a rebate form for the service that had been completed. Sid the porter expeditiously brought my car up for and handed me my keys. Each of the employees thanked me for coming in and provided exceptional customer service. I genuinely appreciate all of their efforts. More

My 2010 Ford Escape was three days old when the airbag failure light turned on. I made the appointment and took it in. I picked it up the following day. The one gripe I have is that I brought the car i failure light turned on. I made the appointment and took it in. I picked it up the following day. The one gripe I have is that I brought the car in looking fresh from the showroom and they returned it filthy. I complained to Jarryd and he apologized profusely. More

I loved coming to this dealership to get my car serviced. All the workers were very friendly and welcoming. The associate that really helped me and stood out to me was Brianne. She kept me updated with my ca All the workers were very friendly and welcoming. The associate that really helped me and stood out to me was Brianne. She kept me updated with my car while I was there waiting for it to get serviced. Through checkout and everything she was very friendly and is the reason why I would keep coming back to your dealership! More

Awesome customer service, i was sitting in the waiting while my brakes were being done. I was getting a little impatient and Tracey went out to check with the service adviser to see wat was going on and g while my brakes were being done. I was getting a little impatient and Tracey went out to check with the service adviser to see wat was going on and gave me up to date detail instead of 'getting to me when available'. Brianne really helped me out with getting my truck up in a quick manner. i was in a rush to pick up my kids and she helped me get my paperwork done and me in and out in no time. More

I have worked a several times with Mark Benson and have found him to be honest, knowledgeable, and willing to go the extra mile to find what I want (not always easy). Thank you, Mark. I will be back agai found him to be honest, knowledgeable, and willing to go the extra mile to find what I want (not always easy). Thank you, Mark. I will be back again. More

I loved the atmosphere and vibes I got when I entered. I had an awesome experience here and will be sure to spread the word to everyone I know! Thank you very much! had an awesome experience here and will be sure to spread the word to everyone I know! Thank you very much! More

Always find Mark a great guy to deal with; friendly, personable and ready to help find the best fit. Mark's goal is that you find the car you want and fits like a glove! personable and ready to help find the best fit. Mark's goal is that you find the car you want and fits like a glove! More

The auto-dealer, Mark Benson, always makes sure that my car is serviced and at a very fair price (which is a plus in this economy). Mark is honest, kind & trustworthy. car is serviced and at a very fair price (which is a plus in this economy). Mark is honest, kind & trustworthy. More

Very friendly , personable and straightforward over the phone and in person. I will definitely do business with Mark Benson and Honolulu Ford and would recommend this business to anyone ! phone and in person. I will definitely do business with Mark Benson and Honolulu Ford and would recommend this business to anyone ! More

I bought a car from Mark Benson in December 2011. Mark searched for cars and would let me know when he had something he thought I might be interested in. He helped me get out of a 2010 Toyota Camry that searched for cars and would let me know when he had something he thought I might be interested in. He helped me get out of a 2010 Toyota Camry that I despised at the time due to Toyota's poor quality. Thanks to Toyota's recall and subsequent declining value of the car, Mark was very good about working with me to get a maximum trade-in value. Mark is very honest and not the typical high-pressured sales person or dealership owner, I highly recommend him. Brad More