Honolulu Ford

Ben is really helpful to his client., As I experienced I’m so happy and great full that Ben Cabalo is my agent, he help me find a great vehicle that I like.. thank you Ben.. As I experienced I’m so happy and great full that Ben Cabalo is my agent, he help me find a great vehicle that I like.. thank you Ben.. More

Experience I enjoyed my experience very much everyone was nice and helpful I have no complaints with the service I received. I would recommend others to visit th I enjoyed my experience very much everyone was nice and helpful I have no complaints with the service I received. I would recommend others to visit there More

They were helpful but overpriced The MSRP was close to 32,000 but ended up paying around 40,000 dollars for our new vehicle. I think this was a tad too much for me and they were over The MSRP was close to 32,000 but ended up paying around 40,000 dollars for our new vehicle. I think this was a tad too much for me and they were overstocked on newer vehicles to which they could have given me a better deal on. Overall the vehicle is very nice and suits our needs as a family. More

with Aloha Jason, Miles and Josh made this process as painless as possible. They got me in the truck of my dreams. No hassle. No bull. Just in and out service. C Jason, Miles and Josh made this process as painless as possible. They got me in the truck of my dreams. No hassle. No bull. Just in and out service. Can't recommend these guys enough. 5 stars! More

Incomplete Work I am still waiting for the work promised to be done, interior/exterior protection to my new truck and lava lining. Nothing scheduled yet. I would ex I am still waiting for the work promised to be done, interior/exterior protection to my new truck and lava lining. Nothing scheduled yet. I would expect a quick follow up. More

Service with Care I called in the morning and was promised a return call in to10 minutes and I received a call back. This call was from the manager Chris who confirmed I called in the morning and was promised a return call in to10 minutes and I received a call back. This call was from the manager Chris who confirmed my part came in and understood how I needed my air conditioner fixed because of the hot weather. When I came to the dealership I was provided immediate assistance and a loaner car until my car is serviced which may take at least a day or so. I appreciate how I was treated with importance and care and would recommend Honolulu Ford as a great place to purchase a car and appreciate the customer service Chris gave me. Also, I would like to thank Josh Sales Manager for assisting me about a week ago and ensuring that my service on my car is covered by my service plan I bought and with my deductible being covered because of the promise I was made when I bought my car even though the sales person isn't there anymore. Also, Miles has been great assisting me when I first purchased the car in finance. I can see the customer service come through and it feels like it comes naturally. Mahalo. Olisha Watson More

Helpful Was my first time going to a dealership to get a car and I’d recommend others too go there too do the same, Thomas was a good help. Was my first time going to a dealership to get a car and I’d recommend others too go there too do the same, Thomas was a good help. More

Disappointing service We went in for "the works" service. The process of having our car checked in was different before. There was no designated service agent but just w We went in for "the works" service. The process of having our car checked in was different before. There was no designated service agent but just waited to have someone come up to us to see what the purpose of our service. We were asked if we were going to wait for the car to be serviced and we said that we were. We were invited in to the waiting area. Then, after about 45min to 1 hours, a gentleman approached us calling our name; we presumed he was from the service department. He told us that they weren't able to rotate our tires because the lug nuts were swollen and couldn't be removed unless they broke them off. He said we could leave it without having the tires rotated but that we would not be able to change our tires in the future without breaking the lug nuts. He said that it was a common problem with the Escape models. For safety reasons, we felt that we had no other choice but to have them break the lug nuts and replace them with the new ones. He said that it would cost us $144 dollars but they only had 10 of them and that they would have to order more. Then they came in, they would call us to bring the car back in to have them put on. If Ford knew that the swollen lug nuts were a common problem, then we feel that Ford should have notify us and replaced them for free. The whole service process was different than before. Now, someone just checked our car in and we didn't deal with that person again. The old system, the assigned service agent would keep us informed whether there were any problems or whether our car was going to be done soon. Very disappointed. More

AWESOME! My salesman Angel was awesome. Everyone worked together to get me the car I wanted from financing till I drove away. Recommending dealership and Ang My salesman Angel was awesome. Everyone worked together to get me the car I wanted from financing till I drove away. Recommending dealership and Angel to all my friends. More

Good as ever! In short, the HonFord Service Department is just great! Jamie Domingo, the service writer, is the bomb! May I also mention that Ben 'the GOAT' Cabal In short, the HonFord Service Department is just great! Jamie Domingo, the service writer, is the bomb! May I also mention that Ben 'the GOAT' Cabalo also makes the service experience unforgettable. More