Honolulu Ford

customer service always freindly and warming when we visit Great team to work with enjoyed my time collaborating and finding options that suited our situation. Always a pleasure to come in for services or sale Great team to work with enjoyed my time collaborating and finding options that suited our situation. Always a pleasure to come in for services or sales. More

Positive & smooth experience! Vance and the team at Honolulu Ford were so helpful. I was pretty nervous about buying my first truck but everyone was so kind and knowledgeable. Vanc Vance and the team at Honolulu Ford were so helpful. I was pretty nervous about buying my first truck but everyone was so kind and knowledgeable. Vance gave me his full attention throughout the process. I know I got a great deal! I left the experience feeling positive and excited! Definitely include Honolulu Ford in your car search. They’re good people who care! More

Tee Nahinu- New Ford F-150 STX4x4 Vance Ocean provided great service, humble, calm, positive and very professional. Best experience in 8 years since we last purchased a new auto. Highl Vance Ocean provided great service, humble, calm, positive and very professional. Best experience in 8 years since we last purchased a new auto. Highly recommended!! More

Over charged The general sales manager put in my credit report to a bunch of banks when I asked him to go straight to ford motor credit instead! By doing that he l The general sales manager put in my credit report to a bunch of banks when I asked him to go straight to ford motor credit instead! By doing that he lowered my credit score by 5 points! If he had listened to me that wouldn't have happened! He should start listening to his customers! More

Service Can’t pass THEIR safety inspection on a THEIR car that THEY were selling not even a month prior. When attempting to utilize the warranty (from them) j Can’t pass THEIR safety inspection on a THEIR car that THEY were selling not even a month prior. When attempting to utilize the warranty (from them) just received accusations it was my fault. More

Undatisfied with service Loud cracking noise when I turn the steering wheel of my explorer. this is the 2nd time i brought in my car for the same reason...but they said they k Loud cracking noise when I turn the steering wheel of my explorer. this is the 2nd time i brought in my car for the same reason...but they said they know what the problem is..but.problem code is not showing up when they scan it, thus cant approve my warranty to cover repair.. I informed Honolulu Ford my car is a HPD motorized vehicle and it needs to be fix immedialtly for safeyy issue. they said they can't. Can somebody help.me before I get into a accident because of this steering problem??? !!! More

Door latch recall now can't use passenger door from outside. I went in for recall 17S33 on 5/8/19 service was completed in about 2 hours. On 5/10/19 my wife was trying to open the passenger door for the 1st time I went in for recall 17S33 on 5/8/19 service was completed in about 2 hours. On 5/10/19 my wife was trying to open the passenger door for the 1st time since the recall was done but the door could only be opened from the inside. On 5/13/19 I returned to Honolulu Ford the advisor stated a mechanic would look at it. About 2 hours I got a call that my truck was ready for pick up but there was a problem with the door handle and it needed to be replaced but it was on back order and would take a week or more for the part to come in and the failure of the handle had nothing to do with the service provided it was just a coincidence and the repair would be done under warranty. I brought my truck home and noticed the door panel was not properly reinstalled. I could not wait a week or more so I decided to take a look myself to see if I could free up the door handle. It took me all of 15 minutes to get it working with no modifications and no new parts. This dealership failed on multiple points. They lied about the cause, they lied about needing parts to repair the problem I know this because the door handle was never removed to be inspected, had the handle been removed the problem would gone away as it did for me. They wanted to do a repair for a problem they caused under Ford's warranty and make Ford pay for parts that weren't needed because a mechanic failed to check his work before sending the truck out. I am a recently retired certified master auto technician the only reason I visit dealership service departments if for recalls or warranty repairs. More

Excellent fast Service Upon my arrival service centers fast responds and timeliness was great. My service overall was among the best. I would recommend Honolulu Ford to ever Upon my arrival service centers fast responds and timeliness was great. My service overall was among the best. I would recommend Honolulu Ford to everybody. More

They took care of me and kept me updated the whole time. It took longer than expected but they did compensate me by filling up my gas tank. and kept me updated the whole time. It took longer than expected but they did compensate me by filling up my gas tank. More

Finish re-modelling Fleet Sales, Rick Teruya was great. Dealership under construction, no so great. Mr. Teruya was very professional in my dealings with him. The arrival Fleet Sales, Rick Teruya was great. Dealership under construction, no so great. Mr. Teruya was very professional in my dealings with him. The arrival of my truck took approximately 6 months from the time of order !0-16-18, and received last week with a couple of a delays. I suspect that special considerations for ordering the Lariat version were part of the reasons for the delays, however, seeing numerous trucks showing up on the lot prior to my receiving mine was a bit difficult. Some of the trucks on the lot had custom add ons. More