Honolulu Ford

All around smooth process All in all we had a good experience, Maybe more signage since you're in the middle of renovations. Felt a tad awkward being taken thru the back door All in all we had a good experience, Maybe more signage since you're in the middle of renovations. Felt a tad awkward being taken thru the back door to see vehicles. Treat customers how you would treat family warm welcomes and smiles. More

Professional customer service Chad was most helpful in making sure the part to correct my horn issue came in in a timely manner and had it installed as soon as it came in. Knowing Chad was most helpful in making sure the part to correct my horn issue came in in a timely manner and had it installed as soon as it came in. Knowing that it was a safety issue he took care of it promptly. Even though it was a new purchase he also had the car go through a safety check to make sure everything else was ok. More

Satisfied customer Very satisfied customer. Quick and complete service. Will use for all follow on service. Dealership was very good at ensuring I was informed of all pr Very satisfied customer. Quick and complete service. Will use for all follow on service. Dealership was very good at ensuring I was informed of all promised work on the vehicle. More

Charlo went above and beyond, but I'm still waiting I've been waiting for a warranty repair for months and I'm still waiting. My service adviser does what he can, but it seems his hands are tied. If I I've been waiting for a warranty repair for months and I'm still waiting. My service adviser does what he can, but it seems his hands are tied. If I pay nearly 40k for a car, I expect it to not have pieces fall off. If they do, then I expect it to be fixed immediately. More

Purchased a 2019 Ford Flex Wonderful Experience with the dealership. I would highly recommend them to any if my friends or family. If I need a new car in the future they will ge Wonderful Experience with the dealership. I would highly recommend them to any if my friends or family. If I need a new car in the future they will get my business for sure. All staff went above and beyond to help my family get into a new Ford Flex. More

Great Service Angel and Miles were great, professional,& patient. We understand the building is going through a renovation, we are hoping to see a beautiful show w Angel and Miles were great, professional,& patient. We understand the building is going through a renovation, we are hoping to see a beautiful show when it is completed 🙂 More

What’s the point of reservations? I recently had my oil changed at Honolulu Ford, as I had purchased the lifetime oil changes for my Ford Edge. I was able to make a reservation 3 weeks I recently had my oil changed at Honolulu Ford, as I had purchased the lifetime oil changes for my Ford Edge. I was able to make a reservation 3 weeks out so that I could work the minor service operation around my schedule. It came as large surprise to me when I checked in early that there were several people in front of me and that it would be a couple hours. This was confusing, and there was no explanation or answer given to my questions as to what purpose reservations have if there are several people still in front of me. You wouldn’t expect to wait that long if you had a scheduled appointment at a doctors office or business meeting. Same for restaurants. However, because I’ve come to expect the worst from Hawaii industriousness, it was not fully unexpected. They did a perfectly fine job at the menial job of performing an oil change, which is why my review isn’t 1-star. So I’ll give them credit for that. Unfortunately I’ll be coming back since I’ve already purchased the lifetime oil changes, but I will just have to show up when they open and hope for the best. More

2017 Ford Rousch Mustang Warrior Scout I had to bring in my 2017 Ford Rousch Mustang Warrior Scout in for service on same issue with rear axle for the third time. Rousch only makes 20 of I had to bring in my 2017 Ford Rousch Mustang Warrior Scout in for service on same issue with rear axle for the third time. Rousch only makes 20 of these Mustangs a year. My Mustang is #20, They are only available to active duty military that is deployed overseas. So you cannot just good out and buy it at a dealership. When I brought my vehicle in to Honolulu Ford, I was greeted by Service Director Chad GETZ. I expressed my concern with my vehicle. Chad assured me that everything would be fine. He made sure that I was taken care of and set me up with courtesy vehicle immediately. I didn’t hVe to go through the hassle of the rental car issue again. I explained that this was the third time bringing in my vehicle for the same issue within 18 months. I don’t want to push the lemon law. I only want my vehicle to be reliable. I expressed that this is a vehicle that I wish to give my son and I want it running perfect. Theresa PAPERD was very busy. As usual she immediately called to keep me updated on status of my vehicle. She was always professional, courteous, friendly, and compassionate with me about my situation. My experience at Honolulu Ford was pleasant, even though I had the be there for unfortunate reason. I wish all businesses would treat customers the way I was. I didn’t receive same feeling or treatment when I went To Windward Ford in Kailua to establish a dealership in Hawaii since my vehicle was purchased in country when I was deployed. I recommend anyone to bring vehicles to Honolulu Ford for service. Great team here. More

One of a kind This is an individual review for Mr. Rich Nicholson, who assisted me in getting my Ford F150 STX 4x4 truck. He is a one of a kind. I'm not sure of a l This is an individual review for Mr. Rich Nicholson, who assisted me in getting my Ford F150 STX 4x4 truck. He is a one of a kind. I'm not sure of a lot of things in life like, what the TV series Lost was ever about. I'm not sure why we can't touch the tip of our noses with our tongue. But one thing I'm certain of, is that Rich Nicholson will get you into a vehicle of your dreams. He will not stop until he has exahausted every avenue. I am well pleased with his uncanny approach in doing so. All I can say is give him a shot and you won't be dissapointed. This is a testament to his character and Rich being a all around good guy. 5 stars. More

Service Kharlo was an excellent person who honestly cared for the work on my car. He explained everything I needed to know and was helpful to me. Kharlo was an excellent person who honestly cared for the work on my car. He explained everything I needed to know and was helpful to me. More