Honolulu Ford

Awesome Chad was awesome with getting us in and out. He is always very helpful and quality of service is great! Thanks again for another great experience. Chad was awesome with getting us in and out. He is always very helpful and quality of service is great! Thanks again for another great experience. More

I received service in a quick and thorough manner Excellent service, Charlo is a great communicator and provides efficient and timely service. He keeps me updated on what needs to be done and then ge Excellent service, Charlo is a great communicator and provides efficient and timely service. He keeps me updated on what needs to be done and then gets the job done. More

good but some oversight Everything was fine although service team apparently forgot to check fluid levels - car was returned with coolant level below minimum and low windshie Everything was fine although service team apparently forgot to check fluid levels - car was returned with coolant level below minimum and low windshield washer fluid (the latter not that important but coolant level important for obvious reasons - only caught it because the washer fluid light came on). More

Best place on the Island to buy a car!!! My Son is in the US Navy he has now purchased 2 cars in the last year from Honolulu Ford. It’s more then just getting a great price on a vehicle of yo My Son is in the US Navy he has now purchased 2 cars in the last year from Honolulu Ford. It’s more then just getting a great price on a vehicle of your choice. The Great people of Honolulu Ford will go above and beyond to help. Both times he was thanked for his service in the military and the transactions could not of went any better. Very easy to deal with and we were treated like family. A+++++ Thanks again More

gave us what we wanted professional staff, great enviorment, everyone who had a hand in helping us listened and help out. We walked in with what we knew we wanted right off professional staff, great enviorment, everyone who had a hand in helping us listened and help out. We walked in with what we knew we wanted right off the bat, did all our research walked in told them and they went to work for us even. finding ways to adjust our interest rate lower after we were happy with the numbers already. they went out of their way to save us more money instead of trying to take more. loved the expierence. More

An excelent experiance Chad is very professional and a great team member. I am super pleased with the service and work preformed on my wife's Ford Explorer. I am impressed w Chad is very professional and a great team member. I am super pleased with the service and work preformed on my wife's Ford Explorer. I am impressed with the drop off and pick up service when our vehicle was ready. A courtesy Vehicle was also lent to us during our service which was a nice touch. Thank you Honolulu Ford for excelent sevice, and thank yoi Chad. More

Amazing Thomas is the man, I love my truck ty his thanks again, and eddy chang is so helpful I wouldn't want to deal with a anyone else. Thomas is the man, I love my truck ty his thanks again, and eddy chang is so helpful I wouldn't want to deal with a anyone else. More

Mismanagement Had appointment for service on 10/24, prior to which, as recommended by service writer, place message to order struts for rear lift door which were fa Had appointment for service on 10/24, prior to which, as recommended by service writer, place message to order struts for rear lift door which were failing. Doing so would allow both service and replacement to be completed during one visit. Emails (including to service director) and phone calls were not returned so I assumed my message was received and the date of my service would also accomplish strut replacement. NOT - struts ordered on 10/24 prompting another visit for replacement on 11/09. If you're not going to respond to emails and voice messages - why have them? More

Professional and Efficient My service experience was excellent. Chad is very professional and efficient. I dropped my car at the service center and caught the shuttle to work. My service experience was excellent. Chad is very professional and efficient. I dropped my car at the service center and caught the shuttle to work. I was notified by Chad through email that my car was finished and advised to give him a heads up before coming to pick up the car at the end of the day so they could have it ready to go. I met Chad at his booth and he walked me and the service report in to the cashier to make payment, explaining as we walked what services were done and the overall health of my car. I was finished making payment in just a few minutes and was ready to go but had another question. Chad came right back in and helped me. My car being just over three years old was no longer under warranty so I wanted to know if it was worth purchasing the extended warranty. Chad walked me through all the pros and cons and then went and spoke to a warranty specialist and cleared the way. Again in just a few minutes I was all taken care of. Great experience! More

Beyond AWESOME!!! The service was professional & quick from the initial call with Edith to service with Charlo! I am so pleased. They took excellent care of my car. The service was professional & quick from the initial call with Edith to service with Charlo! I am so pleased. They took excellent care of my car. More