Honolulu Ford

Great experience Thanks everyone was so very kind and thoughtful..I like my new car very much and will most likely lease again at the end of the lease agreement.. Th Thanks everyone was so very kind and thoughtful..I like my new car very much and will most likely lease again at the end of the lease agreement.. The Sales staff was great and customer service also with and questions.. And Ryan has helped so much with my questions.. all together it has been a very good experience, Paul Chesley More

Service Thanks to Fey and service dept. my experience is always great, awesome customer service and always pleasant. From sales ,finance,parts,and service no Thanks to Fey and service dept. my experience is always great, awesome customer service and always pleasant. From sales ,finance,parts,and service no matter what I came down there for it was always a friendly and pleasant experience. More

Great service with Nice People I had a faulty part in my AC that needed to be replaced under warranty and scheduled an appointment online. When I called to try to speak to someone I had a faulty part in my AC that needed to be replaced under warranty and scheduled an appointment online. When I called to try to speak to someone over the phone about this, the service department wasn't very helpful and told me that a simple diagnostic would cost $160 which I knew wasn't the case. I'd recommend booking online but then you won't have an estimate of how much anything will cost to repair or service. I arrived a little early for my appointment and it was very busy so had to wait for 15-20 minutes which went beyond my appointment time. Once I was able to talk to the service representative Chad, he was very helpful and gave me very accurate time estimation of how long the service would take and arranged for a courtesy shuttle to take me home and bring me back again later in the afternoon. The woman driving the shuttle, Edith, I believe, was the sweetest woman and I enjoyed speaking to her on the car rides to and fro. Chad also threw in a free car wash for my very dirty car which was greatly appreciated. This is my first time needing a repair for my car that I got at this dealership just two years ago so I appreciated the efficiency in getting the job done in one day without too much disruption to my work schedule. Very professional staff. I just wish customer service on the phone was a little more helpful. More

Unparalleled Professionalism My experience at Honolulu Ford was the best car purchasing experience I've had. Unlike past experiences at other dealerships, all employees that I wor My experience at Honolulu Ford was the best car purchasing experience I've had. Unlike past experiences at other dealerships, all employees that I worked with there were personable, friendly, and helpful. But ultimately it was because of Eric Blazek's unparalleled professionalism that made my decision making process that much easier. He offered answers to questions I had regarding every aspect of the purchase, from items on the purchase order to options in the car and made certain that I was absolutely comfortable with my decision prior to signing. I will definitely be recommending him to my family and friends for future sales! Mahalo a nui! More

New to Blue Oval My experience with the team from Honolulu Ford was unparalleled. From the moment I submitted an online enquiry to signing the financing the team were My experience with the team from Honolulu Ford was unparalleled. From the moment I submitted an online enquiry to signing the financing the team were very helpful. Hats off to Joe who gave me a great deal on a new Focus RS and Miles for getting me an even lower rate on my financing. Honolulu Ford has won a new and loyal customer and I will look to Honolulu Ford for all my future car purchases. More

Ben Cabalo is the best My family has been buying Fords from Ben since I was kid. I just recently bought a 2018 Mustang. From ordering the car to day of pick up, Ben as usu My family has been buying Fords from Ben since I was kid. I just recently bought a 2018 Mustang. From ordering the car to day of pick up, Ben as usual showed why he is the consummate professional in this business. He is absolutely the best and I wouldn't want to buy a car from another. He truly cares about his customers. He's not only your salesman, he's your friend. Thank you Ben! More

Purchase of a Used Vehicle We are 100% Completely Satisfied with Ben Cabalo and the Crew at Honolulu Ford ! This is the Second Vehicle we have purchased thru Ben and have Highly We are 100% Completely Satisfied with Ben Cabalo and the Crew at Honolulu Ford ! This is the Second Vehicle we have purchased thru Ben and have Highly Recommended Ben Cabalo to Family and Friends! More

In and out in an hour My lease came up on my Ford Fiesta that I lease for my brother so I wanted to roll over to lease another Ford. I told my brother to pick out a car he My lease came up on my Ford Fiesta that I lease for my brother so I wanted to roll over to lease another Ford. I told my brother to pick out a car he liked on Honolulu Fords website. He picked out a Focus hatchback that he liked. I relayed the message to Ben Cabalo my sales person from the first day I purchased a new Ford. I gave him the vin number told him I wanted to pick it up on a Saturday and after giving him all the info he needed by phone or email the car was ready on Saturday. I was in the dealership for one hour and this includes my brother test driving the vehicle. As always Ben Cabalo made the purchase experience a pleasure. I would also like to thank Jeff Salazar for making the lease turn in process a breeze. Thanks also to Chris Kauwe in financing for the in and out process for leasing the vehicle. I highly recommend Honolulu Ford and their highly trained professionals!!👍👍👍 More

Dealer Still Hasn't Given the Registration 2 Months Later We purchased a car 2 months ago. It has been 8 full weeks and we still do not have our registration. We are driving an expired car around. We have mad We purchased a car 2 months ago. It has been 8 full weeks and we still do not have our registration. We are driving an expired car around. We have made numerous attempts to ask the dealer what's going on. Each time they promise they'll fix it and yet, here we are, 2 months later and no registration. Our salesperson Maggie is unreliable and doesn't respond to questions. My trust is gone in this dealership. I never had any issues with salespeople or managers at any other dealership. I regret doing business with Honolulu Ford. After we get our registration we won't be going back. I hope this review saves some people from the trouble of dealing with them because it has not been a pleasant or professional experience. More