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Maria Nelson
20 Reviews
Dealership Experience
8 yrs, 9 mos
Industry Experience
13 yrs, 2 mos
Languages Spoken
Spanish
20 Reviews of Maria Nelson
June 19, 2026
Suspension and brakes makes noises and it was not making those noises before I bought it , but two days later after I bought it and it stayed making those noises and then I got a service from them and nothi those noises before I bought it , but two days later after I bought it and it stayed making those noises and then I got a service from them and nothing has changed so ya… They were super nice people! just wish it got fixed More
by John SZ
Other Employees Tagged: Stuart Alsup, Isaac Magofna, Jason Lemcool, Chun Li, Victor Lee, Christopher Ibarra, Shanisha Tandia, Jeremy Garcia, Justin Uchida
November 04, 2025
Good and professional people but not particularly helpful in obtaining parts for my older 2008 Fusion. in obtaining parts for my older 2008 Fusion. More
by RONLEAHI
Other Employees Tagged: Christopher Ibarra, Shanisha Tandia
June 13, 2018
Outstanding service. Service writer chad getz kept me inform Service writer Chad Getz was outstanding. Kept me informed on my repair. He was friendly and helpful. 5 stars to the service dept and Hon Ford. Service writer Chad Getz was outstanding. Kept me informed on my repair. He was friendly and helpful. 5 stars to the service dept and Hon Ford. More
by KENNETH_KANESHIRO
Verified CustomerOther Employees Tagged: Chad Getz
May 22, 2018
Oil change was faster than I had anticipated, the staff were friendly and helpfull. Last week, I took my wife's car in for an oil change at a different dealers was faster than I had anticipated, the staff were friendly and helpfull. Last week, I took my wife's car in for an oil change at a different dealership and they vacuumed the floorboards, washed the car and cleaned the windows inside and out. I guess Ford doesn't do that. More
by TKERWIN05
Other Employees Tagged: I don't remember any names so i just added Fey,
May 15, 2018
Wait was longer than usual I took my Fusion in for the typical oil change and servicing and to fix a recall issue. I dropped it off at 8:15am and didn't leave until 2:30pm (they I took my Fusion in for the typical oil change and servicing and to fix a recall issue. I dropped it off at 8:15am and didn't leave until 2:30pm (they said it would take 2-2.5 hours). They did offer to give me a free car wash to make up for the wait. The service was done right, but they need to work on wait times. More
by AARON
May 07, 2018
13 days too long to finish repair, unnecessary diagnosis. Repairing a rear wheel, replace an A/C dial seems too long. My SUV was towed in on 4/21 but it took until 5/4 to get it back. Excluding 5 days for g Repairing a rear wheel, replace an A/C dial seems too long. My SUV was towed in on 4/21 but it took until 5/4 to get it back. Excluding 5 days for getting a part shipped in from the mainland, it took 8 days to complete the job. I also requested the sunroof to be SEALED because it wasn't being used and had been sealed previously elsewhere but was leaking and rusting under the opening, but instead an unauthorized inspection leading to a $3000 estimate to replace the sunroof was completely performed and billed. I asked for sealing, not diagnosis that cost $160. I could have sealed it myself but wanted it done professionally and permanently. I paid it just to get my car back out of frustration. I specifically ordered a resealing of the sunroof but the mechanic went beyond his instructions. Please adjust my bill and credit my account. More
by FMNHAWAII
April 26, 2018
2015 Fiesta was broken down on the road. No engine power. It was happen on Saturday morning, the engine power suddenly gone. Called towing and the phone receiver advised me about an hour to towing is arrive. It was happen on Saturday morning, the engine power suddenly gone. Called towing and the phone receiver advised me about an hour to towing is arrive. But it was about 15 min. and I was a happy. At the Honolulu Ford, I had to leave my car to following week, due to Engine Technician is not working on week-end. I thought got a bad deal because to repair took 10 days. However, Fey was treating me very nice and concerned my situation, and I got a rental car. And after my car was fixed, Ford cleaned my car and shine, I am very happy now. Honolulu Ford did a good job. Thank you Fey! More
by TSTRALEY
April 25, 2018
Im very pleased with the service of my vehicle I brought in my vehicle for a few minor things that needed attention and the customer service was excellent and I was very pleased with the completion I brought in my vehicle for a few minor things that needed attention and the customer service was excellent and I was very pleased with the completion of the tech side as well. Its been a while since I've had a car from a dealership but I will have to say Honolulu Ford is a place I will speak highly of and recommend. More
by BBOYLORETTO808
Other Employees Tagged: Edy Chang
April 20, 2018
Service Advisor, Fey, is awesome! Friendly and customer focused. Appreciated the follow up text checking how things going with my FORD. I feel comfortable knowing that my FORD is take Friendly and customer focused. Appreciated the follow up text checking how things going with my FORD. I feel comfortable knowing that my FORD is taken care of. Mahalo. More
by Skip
April 18, 2018
Good and convenient service I was pleased with the customer service. The only downside is that the part needed has to be ordered so I cannot use the trunk still. I was pleased with the customer service. The only downside is that the part needed has to be ordered so I cannot use the trunk still. More
by SKHERDER
