Honolulu GMC Cadillac

Service was ok however it took 4 hours waiting for a soft ware update on my car. That is too long ware update on my car. That is too long More

Lack of communication is the main problem. It took 10 days for someone to contact me on the status of my car took two weeks to fix it.. If you keep in constant contact I wouldn’t have had a I It took 10 days for someone to contact me on the status of my car took two weeks to fix it.. If you keep in constant contact I wouldn’t have had a I wouldn’t have had a problem problem problem… giving an estimated time of completion also was never done .. Again, communication, communication, communication More

Very welcoming. Smooth transaction. I know what I wanted and I got what I wanted. Ryan, thank you for being so accommodating. The facilities were clean. The car Smooth transaction. I know what I wanted and I got what I wanted. Ryan, thank you for being so accommodating. The facilities were clean. The car was clean. I recommend this dealership to anyone. Buy American! Will buy from them again. More

Friendly, honest, explain everything when I had questions. Help me set up my next visit. questions. Help me set up my next visit. More

Current staff an improvement over former staff; courteous; helpful; explained work done on vehicle; attentive to customer courteous; helpful; explained work done on vehicle; attentive to customer More

Excellent service, attentive to customer requests & parameters. Financing offered & pleasantly procured & provided. Details explained & accepted. parameters. Financing offered & pleasantly procured & provided. Details explained & accepted. More

Can’t reach anyone on phone. Leave messages to call back but no response. No return calls. Not able to get status of my car’s progress. Loaner-no license plate or safety check. Leave messages to call back but no response. No return calls. Not able to get status of my car’s progress. Loaner-no license plate or safety check.. Had to bring in Cadillac 3 times to follow up repairs that weren’t done completely & satisfactorily. More

Quick and easy Kind and courteous. Checked in with me upon arrival and expedited my services Checked in with me upon arrival and expedited my services More

Our experience with the GMC service department has been extremely frustrating. Our truck has been sitting there since last Friday, waiting on a part that was supposed to arrive by Monday—but never did. Wh extremely frustrating. Our truck has been sitting there since last Friday, waiting on a part that was supposed to arrive by Monday—but never did. What made the situation worse was the lack of communication. I was without a work vehicle for several days, which directly impacted our operations. No one from the service team reached out with updates, and phone calls went unanswered repeatedly. I eventually had to go down in person just to get any information on what was going on. It’s unacceptable to leave customers completely in the dark when their vehicle is in for service, especially when it's essential for business. GMC really needs to improve their communication and follow-through. This experience has left me questioning the reliability of their service support. More

Service dept is friendly. But they don’t return messages. Jennifer G told me to message via text rather than voice mail. I haven’t tried it yet, so not sure on the responsiven But they don’t return messages. Jennifer G told me to message via text rather than voice mail. I haven’t tried it yet, so not sure on the responsiveness. To avoid any future frustration, I scheduled my next service appt already. More