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Honolulu GMC Cadillac

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.2
1,263 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,263 reviews

January 03, 2023

Would like a loaner vehicle if I new it would take longer than a week More

by BENJI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one assayed me. Only Dropped off the vehicle
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Jan 04, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 02, 2023

Dealership is clean,welcome from all team members are professional with smiles as u enter perking lot to entering show room More

by JOSEPH.DELACRUZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kale , Jeff Lee, Sean Hamic
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Jan 02, 2023 -

Honolulu GMC Cadillac responded

Joseph, Thank you for taking the time to share your feedback with us. Sean, Kale, Theresa, and Jeff work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 31, 2022

Great personality, very friendly, easy to talk to. no pressure and felt comfortable and made me feel like at home. good customer service A+! More

by DEMESILLJ001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Lee
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Jan 02, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

Jan 03, 2023 -

DEMESILLJ001 responded

Thank You and the staff for all that you did for me! I'm enjoying my new secondhand truck very much! Thanks again much Mahalos and Aloha!!! Joe Demesillo

December 29, 2022

Wait time for service has improved significantly especially for oil changes! I hope the improvements will continue throughout the New Year!!Mahalo much!! More

by WILLIAM.VILLARREAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
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Dec 30, 2022 -

Honolulu GMC Cadillac responded

Thank you, William! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 29, 2022

Fabulous customer service from the ladies at the service desk they are truly professional and I wouldn’t have it any other way… Happy holidays More

by HINKLEGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
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Dec 30, 2022 -

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 28, 2022

This is my third vehicle I bought from Honolulu GMC the other two was corvettes used of course and hopefully my future Denali Duramax will also be from here. It’s always an excellent experience from kind More

by PACOSAN808
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Morey
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Dec 28, 2022 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 27, 2022

Awesome service department; awesome admin staff; awesome customer service; amazing and will buy a car from them and get service done there More

by AETEUATI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
Report | Print
Dec 28, 2022 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 22, 2022

Overpriced rates for diagnosis of vehicle. New system for services doesnt include everything and charges full price. $180 to diagnose per issue even if you already tell them what needs to be f More

by Gayle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Irene Nicholson
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Dec 22, 2022 -

Honolulu GMC Cadillac responded

Aloha Gayle. We're sorry your recent visit did not exceed expectations. We do need to accurately diagnose all concerns. However, we will include diagnostic fees at no extra charge if you choose to do the repair. Thank you.

December 18, 2022

Service great. ..sales manager needs to do much better. Overall sales rep I had was a good guy but definitely tell WVERYONE I know who goes there to get EVERYTHING p More

by COSMO_97665
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales manager ..0 STAR, Irene Nicholson
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Dec 18, 2022 -

Honolulu GMC Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 17, 2022

We were provided great customer service from everyone we encountered! Thank you for all your help Colin! More

by LADONB
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Viloria
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Dec 18, 2022 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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