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Honolulu GMC Cadillac

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.2
1,270 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,270 reviews

February 01, 2022

This was my first time getting my Cadillac serviced here in Oahu and I was extremely disappointed with the experience. I requested a loaner vehicle a month prior to my service appointment and still nothing More

by Cadillac ESV White
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irene Nicholson
Report | Print
Feb 01, 2022 -

Honolulu GMC Cadillac responded

Aloha and thank you for choosing us for your vehicle's service. We apologize for the industry wide vehicle shortage and hope to have courtesy transportation back as soon as more Cadillacs are available. It seems that you are not satisfied with the work performed on your vehicle. Please reach out to us directly so we can make arrangements to make sure all parts and fluids were changed as requested and make sure you are completely satisfied. Thank you for your feedback as we are always looking for opportunities to improve. Thank you, Alan Edwards Service Manager

January 31, 2022

I wouldn’t recommend anyone else to buy a vehicle from here customer service was good upon buying a vehicle then after customer service was very poor. It’s wasn’t a pleasant experience at all. More

by PIMPOUT_CHICK69
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon hamic, Jon Palting
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Feb 18, 2022 -

Honolulu GMC Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

January 31, 2022

Their always welcoming, helpful, explaining any work that has to be done, or has been done,courteous, kind. More

by Sandie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alaina Davis Service Support Specialist
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Feb 01, 2022 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 30, 2022

I have been trying to get my truck repaired under warranty work since mid November and can’t get an appointment. More

by chengiskhan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irene Nicholson
Report | Print
Feb 16, 2022 -

Honolulu GMC Cadillac responded

We're sorry that you didn't have a completely satisfying visit and our management team. Thank you for providing your contact information. Someone from our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 28, 2022

Service done as promised and when promised. Good work and nice people. Will return for service work More

by robert_burnsjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
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Jan 28, 2022 -

Honolulu GMC Cadillac responded

Thank you for your business and this review, Robert. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 28, 2022

Service wait time was too long. 4 1/2 hours and quoted wait time was 2. More

by MZZB3A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alaina davis
Report | Print
Feb 14, 2022 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We are always working to reduce service wait times, as we know your time is valuable. Please reach out directly so we can use your experience to better improve. Thank you for choosing Honolulu Buick GMC Cadillac to service your vehicle. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 27, 2022

We walked in looking at cars & walked out with the car of my dreams. Matthew Marks made it happen for me! More

by GNETH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Marks
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Jan 27, 2022 -

Honolulu GMC Cadillac responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

January 25, 2022

Service on Saturday was excellent. Staff very friendly and offered me a Lyft service. I knew how much the service would be. More

by johnfalcon33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Samantha Earl, Alan Edwards
Report | Print
Jan 25, 2022 -

Honolulu GMC Cadillac responded

John, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 24, 2022

Excellent work. Oil change was done in a reasonable amount of time while I waited. More

by Rushmarion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Edwards
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Jan 25, 2022 -

Honolulu GMC Cadillac responded

Marion, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honolulu Buick GMC. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 19, 2022

Absolutely phenomenal experience. It was my first time buying a car, of which many mistakes were made regarding my indecision and lack of experience/knowledge. I actually messed up a loan, which was cance More

by STARNES01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Peros
Report | Print
Jan 20, 2022 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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