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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
806 Reviews
Call Service Center (808) 836-7007

806 Reviews of Honolulu GMC Cadillac - Service Center

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September 17, 2024

Very professional and efficient service. Micah , in service department, is very thorough. Great people there. More

by rickh75
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah, Virginia.
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Sep 18, 2024 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear Micah was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 13, 2024

U not tell all about the car, i just have 1 key, i dintgot anything, More

by JAMES_AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio
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Sep 13, 2024 -

Honolulu GMC Cadillac responded

James - I would appreciate the opportunity to make things right for you. If you would consider providing me with some more information about your visit, please contact me at your earliest convenience. Thank you, Justen Chilcoat - General Manager

September 11, 2024

First time service. Answered my questions. Explained the recall. A bit pricey for a service but told it fluctuates depending on mileage. More

by DURANHAWAII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not see the person who helped me
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Sep 11, 2024 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 03, 2024

Kathryn Benson-Keehn, was fantastic, and the woman who check in and check out when I get at the service department also. Not sure, Elina/Alina. More

by FABIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Benson-Keehn 5 ⭐, and also the girl that I leave my car from the service department, not sure her name.
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Sep 04, 2024 -

Honolulu GMC Cadillac responded

Fabio, We are very happy to hear Kathryn and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 03, 2024

My service was done professionally and timely, always enjoy my service visits at Honolulu Buick GMC. More

by GBADUA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC. Jeff and our team appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 31, 2024

Fast service. Great workers that went out of their way to accommodate me while my car was being serviced. More

by Amber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2024 -

Honolulu GMC Cadillac responded

Amber, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC, we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 31, 2024

Not efficient and truthful. Bad ongoing experience till now. My concern not resolve over a month and a half. More

by maretakarapani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr.Diaz and Maika
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Sep 04, 2024 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 30, 2024

Upon arrival for my oil change I was greeted by Liana, she was friendly and knowledgeable with a few questions I had and answered them without hesitation. She showed me the waiting area and told me to mak More

by Clarence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana Ancheta/Ongory
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Aug 30, 2024 -

Honolulu GMC Cadillac responded

Thank you for your business and this review, Clarence! We're happy to hear that Liana was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Aug 30, 2024 -

Honolulu GMC Cadillac responded

Hi Clarence, we're delighted to hear that Liana made your visit so comfortable and enjoyable at Honolulu Buick GMC Cadillac. Thanks for recommending us! Aloha!

August 30, 2024

Excellent customer service, very professional team. Very clean waiting and complimentary refreshment areas. Highly recommended service center. More

by Sallie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Honolulu GMC Cadillac responded

Thank you so much, Sallie, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 23, 2024

Freindly employees coffee, tea and other drinks in the wait areafast service seems like a well run establishment More

by ceejay2756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2024 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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