789 Reviews of Honolulu GMC Cadillac - Service Center
I’ve brought my vehicle here several times now. As a former technician at a dealership I can confidently say that this dealership feels understaffed with service writers. I don’t even try to call a As a former technician at a dealership I can confidently say that this dealership feels understaffed with service writers. I don’t even try to call anymore because my calls are never answered. The last time I brought my vehicle in I left it for 2 weeks for a noise and recall and nothing was done. If I do go in… I’m never confident my vehicle will even be done or available to pick up. Johnny the service writer for me was great to work with but he has seemingly more work than he can handle. I’m not sure if this is because there are too many cars to service or if there are not enough workers. Either way… it’s been very difficult to even get a simple oil change. More
Johnny Henson was very professional, knowledgeable and friendly. You are lucky to have him there. 👍👍 I think he is a great asset to your GMC service department! The only downside was it took about 3 friendly. You are lucky to have him there. 👍👍 I think he is a great asset to your GMC service department! The only downside was it took about 3 weeks to make an appointment. More
I would only take my Cadillac here! 10/10 trust them. Thank you for the great service! 10/10 trust them. Thank you for the great service! More
They never returned our calls for an open service ticket for over a month. It was very frustrating trying to get an appointment. We’ve owned a Buick/Cadillac for over 60 years. You might’ve just lost your for over a month. It was very frustrating trying to get an appointment. We’ve owned a Buick/Cadillac for over 60 years. You might’ve just lost your next sale. More
Very accommodating and helpful, communication was excellent and they keep me updated as it progressed. excellent and they keep me updated as it progressed. More
Excellent service and experience. From the moment we arrived to the moment we drove off with our new vehicle it was great. The follow up has been fantastic as well From the moment we arrived to the moment we drove off with our new vehicle it was great. The follow up has been fantastic as well More
Excellent service, in particular from our salesman, Dante and Finance person, Theresa. We never felt pressure, they kept our best interest at heart, answered all our questions. Theresa was excellent at expl and Finance person, Theresa. We never felt pressure, they kept our best interest at heart, answered all our questions. Theresa was excellent at explaining all the various options, clarified what we were signing as she handed the multiple documents for signature. And mostly, did all this with a sincerely friendly demeanor. Even the receptionist knew our name and treated us with friendly respect. Also, the sales manager was super helpful in getting the car ready for pick up promptly, and like the others, treated us with friendly respect. Mahalo nui, Albert and Kit Newmann More