Honolulu GMC Cadillac - Service Center

Service was great. Staff did everything they could to help me and succeeded in fixing my vehicle Staff did everything they could to help me and succeeded in fixing my vehicle More

Still waiting for a return call on parts ordered for repair. Service appointment and parts were ordered on 4/7. I was told would have in a few days and be able to complete repair prior to 4/19. Call repair. Service appointment and parts were ordered on 4/7. I was told would have in a few days and be able to complete repair prior to 4/19. Called on 4/17 I was told they were overnighted and would receive a call. Still no response! What has happened from 4/7 good service to now? No follow-up. More

The Honolulu Service Dept. is currently going through some tough times right now. They had to bring in workers from Arkansas and this is how I met Sarah. She has impeccable fol is currently going through some tough times right now. They had to bring in workers from Arkansas and this is how I met Sarah. She has impeccable follow up, goes that extra mile and always multi-tasking. The Service Manager who is also from Arkansas Jeremy is working very hard to upright the ship. Hang in there team, it is only going to get better! More

Felt like they were a little understaffed. Car was online but never showed up for 2 weeks. Car was online but never showed up for 2 weeks. More

The he used vehicle I bought was in great condition. The salesman was attentive and patient with us. The dealership’s facilities were impressive and immaculate. The salesman was attentive and patient with us. The dealership’s facilities were impressive and immaculate. More

Excellent service very easy communication nice and clean dealership fast work have very good coffee and drinks dealership fast work have very good coffee and drinks More

The hardest to me is actually getting someone to talk to. The phones take you in circles and you end up leaving messages that don't get returned. However..once you get someone the communication is awesome. The phones take you in circles and you end up leaving messages that don't get returned. However..once you get someone the communication is awesome. I actually had to physically go down to the dealership to get help. I really wish they could make sure that we got a live person to help us when we call...even if it's to let us know.that our service Advisor will call us.back. More

It is very nice to be able to be serviced by a caring individual. Johnny puts his all into helping me...he is pleasant and kind and does what he says he can do...if he can't...he will let me know...I lov individual. Johnny puts his all into helping me...he is pleasant and kind and does what he says he can do...if he can't...he will let me know...I love the communication between me as a customer and he at the service department More

There are so many problems that I'm having with them right now!! The manager Jeremy will not respond to any of my emails and when I came in he had an attitude! I brought my car in after I purchased it a right now!! The manager Jeremy will not respond to any of my emails and when I came in he had an attitude! I brought my car in after I purchased it and they were supposed to fix the ac!! It's been in there 2x and they can't find the problem with the ac!! My warranty expired last month!! I used a loner and it was expired and the vehicle got towed so I had to pay 300$ to get it out and they never refunded me for that like they said they would! Jeremy will not respond about this!! Every time I get my vehicle back, they do not put the pieces back together!! I have a 1foot piece just sitting on the floor! The service department is a mess!!! More

The Receptionists were very nice, Katherine was Awesome. !! She tried so much to make more desks with me, but Upper Management wouldn't budge. But all was good ?? !! She tried so much to make more desks with me, but Upper Management wouldn't budge. But all was good ?? More