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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
792 Reviews
Call Service Center (808) 836-7007

792 Reviews of Honolulu GMC Cadillac - Service Center

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March 08, 2023

Irene Nicholson is the take away in superior service also Sheldon Ahlo was great help in sourcing and arranging a body part More

by HENRY.ONISHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson
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Mar 08, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 08, 2023

Good service department. Asked for suspension fix. $2200.later, still same issue. Will not return. More

by Hduffy1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam
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Mar 12, 2023 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 07, 2023

Kind helpful staff kept me informed. Did good work but so busy I couldnt get work done soon More

by NOEMAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew in sales was excellent
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Mar 07, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your business and look forward to serving you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 04, 2023

Disappointed. .. Service advisor does not know how to communicate... no text or phone call on vehicle status... I have to call to find out the status... More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam
Report | Print
Mar 08, 2023 -

Honolulu GMC Cadillac responded

We're sorry that you aren't satisfied with our service. Would it be possible to have someone from our management team reach out to you directly to discuss things? We'd love the opportunity to address any issues with our team here. Thank you for your time, Tony. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 04, 2023

Just not so friendly and lack of smile. People seems like not happy doing their work. Every time I have my car for service, something just ain’t adding up, especially the people that works More

by CYNTHIAGIGNACIO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam and other girl..I didn’t get her name
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Mar 08, 2023 -

Honolulu GMC Cadillac responded

Thank you for your feedback, Cynthia. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 04, 2023

It took 9 hours to complete a simple oil change and tire rotation. I had an appointment at 8am and didn’t get my vehicle back until 5pm. Sam Rose had even asked to keep my vehicle overnight if they didn’t g More

by SAVHALL97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Rose , Irene Nicholson, Ashley Iwasaki
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Mar 08, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 03, 2023

Great people, gave me an awesome deal and I am very grateful for the entire team! More

by ZANE.ZAHID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2023 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC, Zane. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 03, 2023

One service advisor, no service manager, 2 service techs. They didn’t do the tire rotation and yet I was charged for it. I never received the GM or military discount. They didn’t preform a test drive and the More

by Pierce.amanda10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mk
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Mar 04, 2023 -

Pierce.amanda10 responded

Litha what are you going to do about this?

March 03, 2023

Great people, very attentive and patient. Only reason it’s not 5 star is because the manager didn’t give me the best deal but really everyone was 5 star!! More

by sjomiller111
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2023 -

Honolulu GMC Cadillac responded

We are very happy to hear Dante,Jenn, and Theresa provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 02, 2023

The ac service was great, nice and super cold. We had to wait long time for the service date but only took 2 days of service and we understand. More

by JASMINEBUALUAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
Report | Print
Mar 02, 2023 -

Honolulu GMC Cadillac responded

Jasmine, thanks for sharing about your experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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