Honolulu GMC Cadillac - Service Center

I recently went in for an oil change and the engine cover was not reinstalled. The bigger issue is the filter was installed incorrectly as well. The incorrect installation caused the oil to leak out of my ve was not reinstalled. The bigger issue is the filter was installed incorrectly as well. The incorrect installation caused the oil to leak out of my vehicle causing the oil and check engine light to come on. I then had to have the vehicle towed back into the dealership for additional diagnostics. I called the evening the incident happened but the dealership was closed so I left multiple voicemails. I tried calling again the following morning but was never able to connect with anyone and never received a return call. I ended up calling my insurance company to arrange a tow. My insurance also tried to contact the dealership but they were unsuccessful as well. I went into the dealership but after the vehicle was dropped off for an update as I was unable to reach anyone by phone. Now on the second day I have not received any updates on the diagnosis. More

Fast and friendly service very helpful during and after purchasing process and great service department purchasing process and great service department More

In recent months, it has been very difficult to get an appointment. And now I’ve been waiting for more than a month for a warranty part. In the past I’d been happy with their service. I think they ne appointment. And now I’ve been waiting for more than a month for a warranty part. In the past I’d been happy with their service. I think they need more people. More

They have good customer taker and friendly his name justen he is very knowledgeable person justen he is very knowledgeable person More

Service center is only good for regular maintenance and oil changes. For large repairs they don’t have any open appointments for at least 2-3 months, expecting you to be left with no alternate transportati oil changes. For large repairs they don’t have any open appointments for at least 2-3 months, expecting you to be left with no alternate transportation in the meantime, unless you feel like spending $50/day on a rental car through their “corporate rate” with Enterprise. They also don’t have any loaners because they say the sales team pulls it from the service center to make a sale. No one answers the phones, constantly going to voicemail; they don’t return calls or respond via their alternate text option that they provide to customers. This is their style of customer service even to customers who have bought their vehicles from their dealership. More

This is a great place to purchase a vehicle and as well as continued service maintenance. The staff doesn’t overwhelm you on things your not interested in and are always accommodating to your needs. Th as continued service maintenance. The staff doesn’t overwhelm you on things your not interested in and are always accommodating to your needs. This is THE Choice for customer service. There’s not that much personable staff in other dealerships on this island. More

Old but the customer service lady was very friendly. I believe it’s the only one in the island so not many options to choose from. I believe it’s the only one in the island so not many options to choose from. More

Best experience I’ve ever had at a dealership. My own words can’t explain how personable, genuine and professional the team is. Go see Colin, this guy is a matchmaker. He patiently listened and un My own words can’t explain how personable, genuine and professional the team is. Go see Colin, this guy is a matchmaker. He patiently listened and understood what I wanted, then did his magic and matched me up with the new love of my life. More than what I expected. Highly recommend checking um out. I can honestly say this is the first time I ever walked out of a dealership feeling like a winner. More

Irene was very good at what she does and will ask for her the next time I bring my car in.😁 the next time I bring my car in.😁 More

Lithia GMC was totally professional. They told me what problems my car had, told me what were safety issues, and what were optional issues, and worked with me to get done what I wanted t They told me what problems my car had, told me what were safety issues, and what were optional issues, and worked with me to get done what I wanted to accomplish. Service writer Irene was exceptional, and went out of her way to help. More