Back

Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
792 Reviews

792 Reviews of Honolulu GMC Cadillac - Service Center

Sort by
September 20, 2021

Everything was nicely set up friendly staff, the down side was about half of the sales staff was walking around without there mask on inside the facility as if they didn’t need to have one on. Being More

by JACOB64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Sep 21, 2021 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 20, 2021

Really great overall experience. Service was performed promptly at a very satisfactory price. My Service Advisor was polite and attentive. Can’t wait to come back at 15,000 miles. More

by JNJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Samantha Earl, Alan Edwards
Sep 21, 2021 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 17, 2021

It’s ok just did not have parts for my truck cause my truck is a 2005 cannon More

by pepsigrlinhawaii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Edwards
Sep 17, 2021 -

Honolulu GMC Cadillac responded

Thank you for taking the time to leave us this feedback. We apologize for not having the parts you needed. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 09, 2021

The entire team at Honolulu GMC was amazing. They were extremely helpful and took a high level of interest in the service my vehicle needed. More

by CMINTON85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Peros, Irene Nicholson, Samantha Earl
Sep 09, 2021 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honolulu Buick GMC ! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 07, 2021

Con Artist extrodinaires!!!You guys are a freakn Con Artist extrodinaires!!! You guys are a freakn JOKE!! Said you had to pull of panel for assessment. Wonder why people hate dealerships NEGATIVE More

by Onilaa
Friendliness
Recommend Dealer
No
Employees Worked With
Waited forever RIDICULOUS , Irene Nicholson
Sep 24, 2021 -

Honolulu GMC Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send me a message with your contact information so that I can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 07, 2021

Great staff, John was an excellent salesman, Kalai was able to work an amazing deal for me in finance. He got me approved quickly with a great percentage rate and payments. He is awesome to work with and More

by JGCUSTOMS7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Palting
Sep 07, 2021 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC, your feedback and rating mean a lot to us. We're glad Jon was able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 03, 2021

The service center at Honolulu Buick GMC gave us absolutely top notch service the very first time we used them. It was so great that we went back again. The second time was nothing short of a nightm More

by jessijones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irene Nicholson, Samantha Earl, Alan Edwards
Sep 20, 2021 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to discuss this in more detail, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 01, 2021

I requested Honolulu Buick GMC to install front license plate brackets on my 2014 Cadillac ATS. I was quite pleased with the results and the timeliness it took to complete the job. I highly recommend Honol More

by PCORPUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Sep 02, 2021 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your service experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 31, 2021

The employees were all courteous and professional. Service was performed accurately and in a timely manner. Always a great experience when getting my vehicle serviced here! More

by heatherc615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Sep 01, 2021 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 31, 2021

Your staff was welcoming efficient and always keeping me up to date on what was happening. Receptionist were alert and get me refreshed and consistently checked in on me. More

by jamaal.fairley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Entire receptionist group
Sep 01, 2021 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

...
68
...