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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
792 Reviews

792 Reviews of Honolulu GMC Cadillac - Service Center

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August 31, 2021

Dealership was excellent. Great customer service. My vehicle was completed in a timely manner. I was able to get dropped off home and picked back up in a Timely matter as well. Thanks everyone! More

by smaxwellafb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Samantha Earl, Alan Edwards
Sep 01, 2021 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 30, 2021

They welcomed me with excellent friendly customer service. I was also very impressed with their promotness and eagerness to assist me with a shuttle to my next location. More

by juan.c.castaneda8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Samantha Earl
Aug 31, 2021 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review, Juan! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honolulu Buick GMC. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 23, 2021

Went in for an oil change. It took about an hour and a half. When I got home I noticed they didn’t turn off the change oil alert. It beeps every time I start the car. My neighbor came over and fixed it. I More

by JH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’m not sure who checked me in
Aug 24, 2021 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're sorry to hear that the alert wasn't reset. We will share your feedback with the team, and we hope you will give us another opportunity to serve you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 20, 2021

Job was completed on time and correctly. Staff was friendly and polite. Would purchase another car from this dealer in the future if and when I needed one. More

by dexter0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Aug 23, 2021 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 17, 2021

I haven’t been to this dealership in 2 years. So I was surprised to get a appointment on short notice. Although it took 2 hours for a simple tire rotation.. I was surprised when they included a 21 point i More

by YUHS001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Aug 17, 2021 -

Honolulu GMC Cadillac responded

Thank you for your feedback. We appreciate your business and our team looks forward to serving you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 13, 2021

Friendly professional and prompt service. Best Friendly professional and prompt service. Best experience I’ve ever had. Check in and check out process was quick and easy. Driver for the courtesy More

by CARINA.QUITUGUA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Driver and gentleman working on the opposite end of Samantha, Samantha Earl
Aug 13, 2021 -

Honolulu GMC Cadillac responded

Thank you for sharing your thoughts about your experience with Samantha and our team here at Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 13, 2021

Very good service all around from the whole dealership! I would never buy a vehicle from any where else! Thank you Honolulu Buick gmc Cadillac! More

by jenniferpaulson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Pokorny, Irene Nicholson, Jeff Williams, Alan Edwards
Aug 16, 2021 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC, Jennifer, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 10, 2021

Leased our Buick from Honolulu Buick GMC and we have not had a bad experience since we leased. Very professional and courteous. Always a joy to due business with Honolulu Buick GMC. More

by kcal1980@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Samantha Earl, Alan Edwards
Aug 10, 2021 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 05, 2021

Everything went very smoothly. We were shuttled to the mall and the Driver was great! They had the parts in stock and it only took about 2 hours. Thank you! More

by ETERNALLIGHTU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Samantha Earl, Jeff Williams
Aug 05, 2021 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 31, 2021

They are always pleasant and very professional and attend to my needs for my vehicle to a tee. Are used to go to another GMC dealer here in Honolulu but after a terrible experience with them I switch to Hono More

by JUSMEBEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Earl
Jul 31, 2021 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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